Renaissance Hotels in Shanghai

man.⭐️⭐️⭐️⭐️⭐️ Phenomenal hotel and incredible service from Eric!I would like to express my deepest gratitude to the entire team at the Renaissance Shanghai Yu Garden Hotel for making our stay in Shanghai truly unforgettable! The hotel exceeded all our expectations: stylish interior, maximum comfort, and a perfect location. The Yu Garden is literally right outside, and the Bund and Nanjing Road are within easy walking distance.We stayed in room 2017, and it was love at first sight! The view from the windows was absolutely stunning and fantastic—we could admire the city skyline forever.A special, huge thank you goes to the housekeeping staff who took care of our room. The cleanliness was absolutely immaculate: the bathroom was sparkling, the bedding was always perfectly crisp and fresh, and the room looked flawless every single day. The entire staff at the hotel is incredibly helpful, polite, and attentive, fulfilling any request instantly.But the absolute treasure of this hotel is, of course, the amazing Eric!Eric is a true professional and an incredibly kind, caring person. From the very first moment, he surrounded us with such warmth and hospitality that we felt completely at home. He helped us with absolutely everything, paid great attention to every little detail, and always greeted us with a genuine, warm smile. Thanks to his dedication, our vacation went perfectly smoothly. The hotel management should be incredibly proud of him, as Eric truly represents the face of the brand and makes guests want to return again and again!Next time we are in Shanghai, we will only stay at this hotel, and definitely in room 2017! Highly recommended to everyone! We also want to say a huge thank you for the amazing photoshoot, which was a wonderful gift from the hotel! ⭐️⭐️⭐️⭐️⭐️ Потрясающий отель и невероятный сервис от Erica! Хочу выразить огромную благодарность всей команде отеля Renaissance Shanghai Yu Garden Hotel за наш незабываемый отдых в Шанхае! Отель превзошел все ожидания: стильный интерьер, максимальный комфорт и роскошное расположение — Сад Радости Юйюань буквально под окнами, а до набережной Вайтань и Нанкинской улицы можно легко дойти пешком.Мы жили в номере 2017, и это была любовь с первого взгляда! Из окон открывается просто потрясающий, фантастический вид на реку и набережную с ее высотками, которым можно любоваться бесконечно.Отдельная огромная благодарность персоналу, который занимался уборкой нашего номера. Чистота была просто стерильная: сан узел блестел, постель всегда была застелена идеально, а сам номер каждый день выглядел безупречно. Весь персонал в отеле невероятно услужливый, вежливый и отзывчивый, любой запрос выполняется моментально.Но самое главное сокровище этого отеля — это, конечно же, потрясающий Eric !Эрик— настоящий профессионал своего дела и невероятно чуткий человек. Он с первых секунд окружил нас такой заботой и теплом, что мы чувствовали себя как дома. Помогал абсолютно во всем, была невероятно внимателен к мелочам и всегда встречал нас с искренней, теплой улыбкой. Благодаря его вовлеченности наш отпуск прошел идеально гладко. Руководство отеля должно гордиться такими сотрудниками, ведь именно Эрик создает лицо бренда и заставляет гостей возвращаться!В следующий раз в Шанхае — только в этот отель и обязательно в номер 2017! Всем горячо рекомендую! Также выражаем огромную благодарность за потрясающую фотосессию, которая стала великолепным подарком от отеля!

Our stay exceeded expectations! Manager Baird was incredibly attentive and helpful; he proactively upgraded our room and even upgraded my science museum tickets to student price, which I really appreciate. The room was clean and comfortable, and the environment was quiet. Breakfast was plentiful and delicious, and the swimming pool and gym facilities were all available for use. The location is convenient, with plenty of dining and shopping options nearby. As expected from a Marriott property, the quality is reliable and it offers good value for money. Definitely worth a return visit.

Good hotel with an excellent location The hotel has a great location, right next to Cloud 9 Shopping Mall, with a wide choice of good quality restaurants, shops and other facilities nearby. It is also very convenient for the subway and other transportation, with taxis readily available. As a four star plus international hotel, some services are priced according to international hotel rates, but overall it is still convenient and offers a good standard of service. The Sky Bar is excellent, especially at night, and offers a great view of Shanghai. It is definitely worth visiting in the evening. Shanghai Hongqiao International Airport Terminal 2 is relatively close. Depending on traffic, the journey can take around 45 minutes to an hour, although in the morning it can be as quick as 20 to 30 minutes. The staff are very polite and speak English, which makes communication easy. The rooms are clean and well maintained, although they are a little dated compared with some of the newer hotels in China. The hotel also feels very secure. China has some impressive modern hotels now, including hotels offering extensive AI assisted services, so this hotel may not feel as futuristic as some newer properties. However, for location, cleanliness, service, security and convenience, it is a good hotel overall and a comfortable base for exploring Shanghai.

The hotel's location is quite far from the city center. The decor is average. My main complaint is about the staff's service attitude; overall, both their service and professionalism need improvement. First, at 9:20 AM, we went to the first floor for breakfast. A woman in a gray uniform stopped us at the restaurant entrance, telling us it was peak dining time and we had to wait to be seated because there were no empty tables inside. We offered to go in and find a table ourselves to avoid bothering the staff. The employee immediately dropped her fake smile and insisted we wait at the door. When we finally entered, we found many empty tables. Throughout our meal, staff repeatedly came over to remind us that breakfast service ended at 10 AM and urged us to hurry and get whatever we wanted to eat. Second, when checking out, a tall male staff member at the front desk was unsmiling and impatient, answering my questions with rhetorical questions. While the 800+ yuan room rate isn't high, the service attitude of some staff members is probably only worth 250 yuan. I hope the hotel strengthens its staff's ethical and professional training! In short, this is not a recommended hotel.

I recently had the pleasure of staying at your hotel, and my entire experience, from the thoughtful communication before arrival to the warm farewell upon departure, was simply perfect and far exceeded my expectations. Following the renovation, the hotel has completely shed its old business feel. The black and white geometric marble floor tiles, giant inverted cone crystal chandeliers, and purple-toned art partitions, combined with Shikumen textures and the modern flair of old Shanghai's Paramount Ballroom, create a luxurious gold and purple aesthetic. The lobby and R Bar are incredibly photogenic. Given the age of the building (completed in 2000), the guest rooms are a bit small, and the bathroom layout is compact, but they are well-maintained, clean, and tidy. The minibar offerings were also very generous. Upon arrival, I was warmly greeted by Mr. Michael, the concierge manager, who professionally guided us to the front desk for check-in. His concierge service made me feel incredibly welcome. Eric at the front desk had a gentle voice, was very polite, and meticulously explained the hotel's facilities and arranged parking registration. During my stay, the cleaning staff were also very friendly, and the evening live band was exceptionally stylish, making it feel as if I had traveled back to the dramatic era of 'Blossoms Shanghai'. I will definitely choose Renaissance Shanghai Yangtze Hotel again on my next visit. It was truly a delightful experience.

The facilities are complete, comfortable, spacious, and bright, feeling quite new! The hygiene is excellent, and toiletries are fully stocked. The environment is quiet and pleasant, a true oasis in Shanghai. It's close to the subway station and InCity shopping mall, making shopping and dining very convenient! The service quality is top-notch; my room was upgraded, and I even received complimentary breakfast. The buffet breakfast is abundant and high-class. There's a gym and an indoor swimming pool; even if only one person is swimming, there are two lifeguards and one attendant on duty. The water quality is clear and good! A truly amazing experience!