Renaissance Hotels in Shanghai

Five-star review! It was such a stress-free experience staying at the Renaissance Shanghai Yu Garden Hotel with my child for their high school entrance exams. Lene at the front desk was incredibly thoughtful, proactively arranging a quiet, soundproof room, providing the perfect resting environment for a student. The 'Good Luck' package for exam takers was a wonderful touch, with nutritious and delicious meals – a great omen for success! The service was attentive and thorough, and the room was clean and comfortable. This is definitely the top choice hotel for exam support stays!

I booked a deluxe twin room because the single beds are slightly wider than in other hotels, which is perfect for families traveling with children. The hotel's location is truly excellent; it's right across from Yu Garden Metro Station, making it incredibly convenient to get anywhere. This hotel is an older establishment that used to cater to international guests, and you can still feel that classic, old-world charm, with many foreign guests around. However, the facilities are indeed quite dated. While they still function, a renovation is definitely due. I must commend the service; it was genuinely fantastic. During check-in, I added Ellen, who helped me, on WeChat. I needed her assistance with something that very evening, and she went above and beyond to help me out in a pinch. I'm truly grateful!

This hotel is ideally located near Zhongshan Park Exit 5, which serves Metro Lines 2, 3, and 4. The ground floor connects directly to Longemont Shopping Center, and Raffles City is just a five-minute walk away, making it incredibly convenient for dining, shopping, and getting around. Food deliveries are dropped off at a locker on the ground floor for guests to pick up, or you can dine in the hotel restaurant or opt for room service. I stayed on the 34th floor this time. Around 10 AM the next morning, the housekeeping staff, a gentleman, asked if I had any laundry for dry cleaning. I didn't, so I asked him to clean my room directly. He was very thorough and attentive; he replenished everything I requested and cleaned exactly to my specifications. I really appreciate his excellent service. This is my go-to hotel whenever I'm in Shanghai.

I've stayed here twice now, and both times it exceeded my expectations. It's a hotel with great ambiance and excellent service. It's clean and tidy, yet also grand. From the moment you enter to the elevator lobby, there's always a staff member ready to open car doors, help with luggage, press elevator buttons, and offer various greetings – it's very welcoming. The complimentary homemade peanut brittle in the room is also delicious, and the vintage-style packaging is very exquisite. Overall, everything is a huge plus!

Everything about this hotel was great, especially the service. The staff were perfectly placed; just a wave in the lobby and someone would immediately come to assist. The breakfast was thoughtfully arranged with a private booth, and the manager was very kind, even helping to lift the curtain for us. We were traveling with family for the May Day holiday and forgot our razor and toothbrushes. They proactively provided toiletries, which were quite good, especially the razor – it was really sharp, unlike the dull ones at some other hotels. Overall, I was very satisfied. I would have been even happier if breakfast had been complimentary, as my child didn't eat much anyway.

I saw the recommendations for brunch and decided to try it – it was absolutely delicious, especially the bacon and potato pizza, which had a generous amount of cheese. The pork cheek dish looked unassuming but had an excellent texture when I tried it; I ate so much! **Facilities**: Very good. The shower pressure was stable and the water heated up quickly. There was also a small coffee machine in the room. The hotel lobby was beautiful, and the fragrance smelled lovely. **Hygiene**: The room was very clean, as were the bathroom and the bed. Cleanliness is what I value most in accommodation, so I had no worries here. **Environment**: Excellent. The complimentary fruit platter was very generous, and the pastries were delicious. The minibar was super well-stocked, and the first round was free. Enjoying it while watching TV in the evening was fantastic. **Service**: Lynable at the front desk was very enthusiastic during check-in and processed everything quickly – a definite thumbs-up. Thanks to Carina for her help when I went downstairs to grab something. The staff were all very friendly and responded quickly. It was a very pleasant trip, and I'll definitely come back!