3-Star Hotels in Milan

Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem! The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable. Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!

⭐⭐ 2/5 Mixed experience – good location and kind female staff, but very disappointing room and service from both male staff. We stayed here during our trip to Milan. The hotel’s location is great, close to the Duomo and the train station and the room size was quite decent. The female staff were very friendly and helpful throughout our stay, which we truly appreciated. However, our overall experience was disappointing. When we first checked in, our room had a strong smell of urine. We informed the male staff, Lorenzo, who initially seemed helpful, but after we asked to change rooms, he started to show signs of annoyance. Instead of changing our room right away, he asked another young male staff member to spray air freshener. Unfortunately, the freshener mixed with the smell only made things worse and gave us a bad headache. When we went back to the reception to request a room change again, Lorenzo became even more irritated and said we should have told him earlier — even though we already did. He then gave us a bottle of freshener to use for that night, but it didn’t help at all. By that time, there were no rooms left to move to, so we had to spend the night in the same smelly room. On top of that, the toilet bowl wasn’t properly cleaned and still had stains, which was very unpleasant. We would have given 1 star, but we added another star for the spacious room, convenient location, and the polite and kind female staff members. Unfortunately, we wouldn’t stay here again.

The location is excellent, right across from Milan Central Station in an apartment building. The bus stop for Milan Malpensa Airport is right outside. There's a Sichuan restaurant in the building's retail space. To get to the hotel, you go through the iron gate next door into the lobby. Follow the hotel signs, take the old-fashioned elevator on the left to the second floor, and you'll find the front desk. There's a Chinese-speaking host available, and complimentary coffee and tea are offered in the lounge, which is very convenient, cozy, and comfortable. Our family room had two beds, was clean and tidy, and both the bathroom and room were spacious. There was a kettle in the room. Be careful when showering, as the splash guard isn't tall enough, so water can spill out of the shower area. Watch out for slipping.

This is a great 3-star hotel, comparable to a Home Inn in China. The room was clean and tidy. The 24-hour front desk made checking in very convenient. The hot water pressure in the room was excellent, making for a very comfortable shower. Although our room was facing the street, it wasn't noisy in the mornings. There are many authentic-looking local restaurants nearby, but unfortunately, we didn't have enough time to try them. It's also not far from Milan Cathedral, just three subway stops away. Overall, it's a hotel with high value for money, perfect for family trips.

My stay at this hotel was a wonderful experience. The hotel is located in a great, safe neighborhood with excellent transport links. The metro is just a short walk away, and from there it’s only about 15 minutes to the city center. It also takes just 15 minutes by tram to reach the train station. To enter the hotel, you need to ring the intercom, and the door will be opened for you immediately. Then go straight to the second floor, where you’ll find the hotel reception desk. Conveniently, a Carrefour supermarket is literally a 2-minute walk from the hotel and open from 7:00 AM to 11:00 PM — perfect for picking up anything you need. The front desk staff were incredibly kind and helpful. Check-in was smooth and fast, and I was able to get my room by 2:00 PM. They also gave me a map of Milan with all the main attractions marked and tips on how to reach them quickly. My room was very comfortable — equipped with a bed, wardrobe, hairdryer, safe, private toilet and shower, shampoo, soap, and air conditioning. I stayed on the 5th floor, and it was absolutely delightful to wake up in the morning, open the clear balcony doors, and enjoy the view. On the same floor, there was a restaurant where breakfast was served for €15. Convenient time 7:00-10:00. A huge thank you to all the hotel staff — such warm and helpful people. I would gladly stay here again.

The hotel is very close to Milano Centrale, the main train station, and the metro stop is just a few minutes’ walk away. The hotel is clean, which is really important. One crucial piece of advice: don’t make the same mistake I did by booking a room without air conditioning in the summer. Milan gets extremely hot during that season, and having AC is absolutely essential.

The service staff are all young and energetic, their English is very good, and they can communicate easily. Everyone is enthusiastic to provide help, including carrying luggage and bags, and even helping to call TAXI. The location of the hotel is also unbeatable. Go straight, turn right, and walk 800 meters to the Duomo. Will come and stay next time

After checking in, when I went out, I couldn't lock my room door no matter how many times I tried to turn the key, although opening it was no problem. This was quite frustrating. I spoke to the front desk lady, and she tried to lock it for me, but even she had trouble, failing multiple times. I asked to change rooms, but was told it wouldn't be possible until after 12 PM the next day. The next morning, it took me about 10 minutes to finally lock the door before heading out. When I handed in my key at the front desk, they offered to change my room, but since my train was approaching and I was checking out the next day anyway, I decided against it. The front desk service wasn't bad, but the fact that the lock was unreliable caused a lot of wasted time, and not being able to lock the door from the inside was a real issue. (Front Desk)

The room itself was clean and quite minimalistic. Housekeeping deserves credit: the room was cleaned every day, towels were changed regularly, and the bathroom was kept tidy. In terms of cleanliness, there were no complaints at all. However, the bathroom layout is a serious downside. The shower is extremely narrow, and because it only has a shower curtain instead of a rigid door, it is very uncomfortable to use. The curtain constantly sticks to your wet body, which makes showering frustrating rather than relaxing. On top of that, the water pressure is below average, so it takes longer to rinse off and doesn’t feel very refreshing. Another major issue was the temperature in the room. Even with the heating turned on, it was very cold, especially in the evenings and at night. This significantly affected comfort and made the stay less pleasant, particularly during colder weather. The room itself is quite small and basic, but acceptable for a short stay if you don’t plan to spend much time inside. The furnishings are simple, and everything feels a bit outdated, though functional. In summary, this hotel might be suitable for a short budget stay in Milan if cleanliness is your main priority. However, the very narrow shower with an inconvenient curtain, low water pressure, and poor heating make it hard to fully recommend. Also not every stuff speaks English well