Holiday Apartments in Milan

避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

Out of all the places I stayed during my 18-day trip to Italy, this hotel offered incredible value for money. The room was huge, about 100 square meters, and came with a fully equipped kitchen (utensils, knives, a freezer in the fridge, dish soap, a microwave, and a dishwasher – perfect for buying groceries from Milan Central Station B1 and cooking your own meals). There's an elevator, and they even provided eco-friendly linen slippers! The bed was very comfortable, and the hairdryer had great power. The front desk is only open until 8 PM, but the check-in lobby offers free water and coffee 24/7, and they put out complimentary snacks every morning. The room key also opens the main gate. It was incredibly comfortable and clean, absolutely flawless. I would definitely stay here again next time I'm in Milan!

Was relatively a good stay. Just to mention it’s an apartment as we got inn earlier thinking we could stay at the lobby but there was known. It was a very cold day in Milan

Check in only start at 3 pm. Store the luggage for early check in can, but make a contact first with the owner. There is elevator for the building. The rooms spacious for 5 people, clean, comfort. Bed comfort. Near the station a lot of people, nearby noise can be heard. Be careful !!! The owner not mentioned about 12kWh electricity limit a day. He just deducted from the deposit after check out for the electricity expense. We are charged 32 euro for the electricity expense for 3 days.

The apartment is in a great location close to the metro, buses and the tram. It is a quiet area about 15 minutes from the city center. There were several problems though. We were traveling on dome hot days and we wanted to use the AC. We were informed that it was not the ”season” for AC therefore they would not turn it on. The info on this apartment clearly stated that there was AC. Apparently it's only available at certain times so make sure to check. We were told to open the windows but I stated that I had terrible allergies and there were alot of mosquitos. Of course what happened is that I got really bad allergies and was bitten by mosquitos all over. Also, when you book a place that has a kitchen it is a reasonable expectation that it will have some utensils or plates or a pot or pan. There is absolutely nothing. So if you are planning to cook you would have to bring your own utensils.

Hygienic: The room is clean and tidy. The fly in the ointment, the washing machine is poor in hygiene, and the inner tube has not been cleaned. Environment: Quiet and comfortable, there are convenience stores and pizza shops downstairs. Metro Line 4 is right at the street, very convenient.

To get an access key, We have to go to another building around 3 blocks away in order to get a key. The inconvenience is, appointment had made to me in front of one Villa’s door. We found other guests waiting there to but there is no more instructions for access. We have to call property and finally find out that their office just like at the next two - three rooms. I don’t understand why they didn’t make appointments at their office at first time. We we were feeling frustrated while we had been asked from the villa’s owner why we stood there in front of their property. The room is quiet good actually.

I had a truly wonderful experience — everything from the moment I arrived to the moment I left exceeded my expectations. The staff were incredibly friendly, attentive, and always willing to help with a warm smile, which made the entire stay feel even more welcoming. The location itself was ideal — conveniently situated close to everything I needed, whether it was restaurants, shops, or public transportation. It offered both comfort and convenience, making it a perfect choice for anyone visiting the area. I would highly recommend it to anyone looking for a memorable and hassle-free stay!