4-Star Hotels in Medan

Apartment is in Medan City, around 1h car ride from Kualanamu airport. It is next to DeliPark Mall which has everything you need. View from the room is calming.

The room was comfortable overall, but I was disappointed to find that one of the towels had visible stains on it. Towels should be clean and spotless for every guest. Housekeeping should inspect them more carefully and replace any stained towels before the room is assigned. I hope the hotel improves its quality control in this area. If you’d like, I can also  make it more concise,  more formal, or  more strongly worded.

The lobby is well maintained. But a bit small. Once many ppl will feel crammed. The room is good but a bit run down. The furnitures should do some painting touch up. I like the gym with glass panel and roof. The pool a bit small. It's Raya season so many kids at the pool can't enjoy much.

I stayed here for more than 9 days and had a very pleasant experience. The room was clean and comfortable, the staff were friendly and helpful, and the overall service was good. A comfortable place for a long stay. Highly recommended!

I recently stayed at Emerald Garden Hotel in Medan for 7 days and 6 nights, and overall it was a comfortable and pleasant experience. The location is very convenient, making it easy to travel around Medan for food, shopping, and meetings. The hotel environment is quiet and relaxing, which made it suitable for both business and rest. The room was spacious, clean, and well maintained. Housekeeping did a good job every day, keeping everything tidy and comfortable. The bed was comfortable and the air conditioning worked well, which is important in Medan’s warm weather. The staff were friendly and helpful throughout the stay. Check-in and check-out were smooth, and whenever I needed assistance, the team responded quickly. The breakfast selection was decent, with a mix of local Indonesian dishes and simple international options. It was a good way to start the day before heading out. Facilities like the swimming pool and gym were also available and well maintained. Overall, it was a pleasant 7-day stay, and I would recommend Emerald Garden Hotel to anyone visiting Medan for business or leisure.

I wish I could say it was ideal, because the hotel has the potential for that - but unfortunately it's not exactly that. The location is super, the building is what you can expect from an ex-Radisson hotel, but the problems with the cleanliness and the very aged bed linen left me a far from perfect first impression. Plus, at 4pm they still didn't have my room ready and asked me to wait 10-15 minutes. After escalating the problem to the manager I got a better room and from there on everything was OK, but the welcome was not at the level I expected.

I was here for business. The hotel is comfortable and close to the city center. There are many good food options around the hotel.

The stay was below expectations as several room facilities require proper maintenance. The bathroom door and shower were damaged, and the toilet bowl was not clean. In addition, the furniture appears old and worn out, making the room feel outdated. I would recommend that the management carry out renovations and regular maintenance to improve cleanliness, comfort, and provide a more modern experience for future guests.

A place that has passed its prime...A decent place for the price paid. No complaints about that.. Great superb location to everywhere.. between 2 hospitals ...and walkaway from malls.. still recommend to take a trike or grab a car . About the hotel... Receptionists were friendly and attentive 2 last elevator to reach floor Rooms are super spacious a king and a twin Have 2 toilets... So no need to scream and shout for a spot But sad thing... Place is poorly maintained Pillows past their shelf life. Toilet floor are slimy... It's a dry toilet I know but cleaning it with water and the smell.. uhh don't get me to start.. sewer smell plus pee smell.. uhhh not a fan.. have to buy moth ball and fresher to make it smell good House keeping... Shall not say much.. not the best. Don't know if they sweep or mop the floors .. So if location is a thing.. a good place to stay if u are not fussy. A decent place that's pasted it's prime

Stayed at De Paris Hotel and overall had a good experience. There was an issue with the air conditioning in the first room, as it was dripping water. However, after reporting the problem, the staff responded promptly and arranged a room change without any hassle. The new room was comfortable and everything worked well for the rest of my stay. I appreciate how quickly the team handled the situation and their willingness to ensure guest comfort. Good customer service can make a big difference, and the staff did a great job resolving the issue. Overall, a pleasant stay and a positive experience.