Medan Hotels with Hot Tub

A clean and good hotel with best location in Medan city. My room was large, clean and very comfortable. Came around 15.20, and had to wait the room to be ready around 15 minutes. And not even a welcome drink served during my waiting time. No complain but that small gesture is kinda needed... However the FO lady who handled me was very friendly... Very recommended to stay here...

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to ”technical problems” we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

Decent facilities. One of the best hotels in town in my opinion. Breakfast was very decent, located at a convenient hotel. Considered to be reasonably priced compared to other international hotels in Jakarta.

Overall it's pretty value for money, but there's quite a bit of competition in Medan for hotels. Breakfast was alright but nothing out of the ordinary. The look and feel is beautiful and old-school charm especially the pool area. But the rooms can be rather old, and in need of a refreshed look. The fitness center is very old and dated, and air-conditioning was not readily available.

Service was very good upon arrival, the breakfast was also good as well. The room is clean and tidy.

Last night i slept in here that was really good, breakfast really delicious, i love how the crew serve us, but just one thing i need to tell : why you guys just let us have 1 card door? If 1 person need to leave hotel room when my friend need to enter the hotel room how can he/she can go in? But overall worth it

Excellent location, nearby are a couple of good shopping centers, a bunch of banks, although only BCA works with Union Pay, but it’s just a couple of steps away. The hotel itself fully meets expectations, large apartments, clean, everything is there, including a kitchen, although without pans and pots :)) Breakfast is beyond praise, ordering food by phone works well. The only thing that could be improved is to slightly update the interior. But in general everything is OK.

Safe and convenient parking Friendly and responsive receptionist The mattress is very soft Breakfast is delicious The cost is also quite cheap wifi is fast The swimming pool is fun Very satisfied with staying here, will come again

All good. Clean, nice and comfortable:)