Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.3/10
Great
UUshi EngelAt late evening check-in they had no non-smoking room available. They upgraded me free of charge into a non-smoking room - very good service attitude.
Room was spacious, clean and comfortable. A safety deposit should be added and may also some painting/photo as wall decoration.
Breakfast for IDR 100,000 is good value.
Laundry service is excellent and fair priced
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
GGuest UserNice hotel..good breakfast...good safty and good safety Guard..nice car parking...but some mistake becuse on 30/1/2026 time 19 pm..the lady staf give my family somking room not but all 3 room..my grand son my wife have so bad time because of the bad simle..i fill so bad..Trip must take some aticon.......this is my 3rd visit....
.For me all other staf are so good..only the girl and the night duty manager have to take action..tq
EElisaDanielleThe jacuzzi, steam room and pool are a little worn down but the gym is huge and the spa is nice. The room itself was really comfortable and well-kept. Also, the hotel is just a 5-minute walk from DeliPark Mall Medan, which is a huge mall. All in all, I would stay here again if I visit Medan again in the future.
YYing YuhHad a great stay at this hotel! The place was clean, safe, and the staff were all very friendly and helpful. It’s conveniently located near the city center, which made it easy to get around. Highly recommend!
AAnonymous UserThe hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
GGuest UserI always choose Ibis Pattimura when I first landed in Medan because mostly I took the late night flight from Kuala Lumpur. The reception was good and overall service was good. But one thing that is always happen is the noises on the corridor (people talking, kids running on the corridor) and its not sound proof and it caused me lack of sleep. Hopefully the management taking action on this matter or the security or housekeeper staff will regularly check the floor to avoid this bothering noise from neighbours room or corridor.
Thank you Trip.com to provide platform to raise voice or small spaces to provide feedback
ZZafarullah MuftiThis is my second stay in this hotel. I booked again as my previous experience was good. Reception staff is good and cooperative. Although, I had to face a couple problems which had been resolved, but it was good. The food is very tasty and comperatively reasonable. I would prefer to book again if I happen to come again to Medan.
AazmismeIt is a good hotel but needs to maintain its facilities. Food was good too. It says new normal but they are stuck at covid still with the barriers at the reception. Posters about covid are everywhere.