Grand Cityhall Hotel Medan provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by serviced apartment. Taxi and shuttle offerings at the serviced apartment simplify arranging your excursions, explorations, and additional activities in Medan.Visitors can take advantage of complimentary parking directly at the serviced apartment. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements.Should you desire access to the top entertainment in the city, assistance can be provided by the serviced apartment's tours.Traveling with minimal baggage is achievable at Grand Cityhall Hotel Medan, as the serviced apartment's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay.Smoking is limited to specified smoking zones.Each accommodation at Grand Cityhall Hotel Medan is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the serviced apartment offers blackout curtains and air conditioning for guest convenience and satisfaction.At Grand Cityhall Hotel Medan, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace.In select rooms, guests at the serviced apartment can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Begin your holiday on a high note. At Grand Cityhall Hotel Medan, your mornings are greeted with a delightful, free breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within serviced apartment. Should you prefer not to venture out for a meal, the enticing culinary choices at serviced apartment are always available for your satisfaction. No matter your specific dietary needs, rest assured that Grand Cityhall Hotel Medan provides an array of halal choices to ensure your dining experience is nothing short of delightful. Experience an unforgettable evening with your fellow travelers just a short distance away, at serviced apartment's bar. Indulge in the numerous pursuits available at Grand Cityhall Hotel Medan.Unwind after a long day by stopping by massage, salon, steam room, spa and sauna to rejuvenate your senses.Each day at serviced apartment, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps.Bypass the formal attire and choose a laid-back mixed drink or brew at serviced apartment's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the serviced apartment fitness center ensures you maintain your vitality and wellness.
"I didn't know that the room type I booked was at the other far end of the apartment building. Not only did I feel cast aside due to the distance, but the lobby area didn't look anything like a hotel. I barely saw any hotel staff around until the day I was checking out.
The room was big, but for the most part, it looked dated, particularly the kitchen and the bathroom. The kitchen was equipped with only a bread toaster, a frying pan, a wooden spoon (that really looked like it was time to replace), two glasses, two sets of cutlery, a teapot, and a small creamer pot. There was no electric kettle, not to mention coffee cups. There was no dish towel and again, not to mention kitchen soap. One cooking hob didn't work while the other kept beeping when switched on and stayed cold.
There was a mineral water dispenser, but the water from the hot tap was only 70% hot. You can't make a cup of coffee or tea with water that isn't hot enough.
I didn't have a good experience when making phone calls to book the 3-hour city transportation. I had the same experience on the first morning when I asked about the breakfast that was to be sent to my room. It was set to be delivered at 9 a.m. I made a call at 9:05 a.m. and was told that they would prepare it right away. When delivered, there were a few missing items: fresh milk for my coffee, orange juice, and a teaspoon for the coffee. I had to make a call again to request them. (I had already mentioned to the staff the night before what I would like to have for my breakfast.) On the next day, I made a call at 6 a.m. to request the same type of breakfast to be sent to my room at 9:30 a.m. Hours later, close to 9:30 a.m., I made a call to room service again to inquire if they were sending my breakfast already. My call was passed from one person to another until the third person who spoke to me seemed unaware of my 'order'. By this time, I was very upset. He said he would attend to it right away and have it delivered to my room in ten minutes. By the time it arrived, it was 9:58 a.m. Nonetheless, the chicken porridge on both mornings were absolutely delicious. The Soto Medan which I ordered as a room service was tasty too.
My sleep on both nights was pretty uninterrupted despite the honking from the heavy traffic. On Sunday, after my Fajr prayer at 6-ish, there was music, announcements, etc., from an event downstairs that lasted for three hours.
During checkout, staff was going to hand me 800,000 IDR until I told him that I had only made a deposit of 500,000. It was then I realized the amount written on the deposit receipt; the number 5 looked more like an 8. That must be why he wanted to return a security deposit of 800,000. He was grateful when I told him about the amount I made as a deposit and I told him to give feedback to his colleague about her handwriting (the one who did my check-in was a female staff).
Overall, this hotel was just alright for me. The lobby, front desk, and the staff at these two parts of the hotel were great.
If there were a next time for me, I'd try the hotel side instead of the apartment, but it's likely there won't be a next time here."