"Overall, I had a pleasant stay, the room was spacious and clean. However, I waited for about 30 minutes standing at the check in counter before someone assisted me to check in. There were 2 sets of guests in front of me where they were assisted by 2 front office officers. Both of them took so long to complete their check-ins. Luckily after 30 min, another front office officer came out and opened another counter and assisted me on the check in. The breakfast was included but the quality of the foods were not good. I would prefer to opt out of the breakfast if I had a choice. The internet was also not stable."

"The front desk staff were warm and attentive. The hotel environment is clean, tidy, and comfortable, and the room is spacious, clean, and odorless. The hotel breakfast offers a wide variety of delicious options. There are many dining choices around the hotel, and it's quite close to a large shopping mall."

"No hot water  my 3 days stay, very poor WIFI"

"Great hotel"

"As a 5-star hotel, our expectations were quite high, but unfortunately, the experience was somewhat disappointing. While the room was spacious, the overall condition felt dated and in need of refurbishment. The towels provided appeared yellowish, and the mattress was extremely soft, causing it to sink significantly, which affected our sleeping comfort. Communication was also challenging as many of the staff had limited English proficiency. In addition, the breakfast buffet did not meet our expectations in terms of variety and quality. One particularly concerning issue was that the milk served at breakfast tasted sour, suggesting it may have spoiled. We informed the staff, but the feedback did not seem to be taken seriously and no immediate action was observed. Although we only stayed for one night, we believe there are several areas where the hotel could improve, especially considering its 5-star positioning. With upgrades to the facilities, service standards, and food quality, the guest experience could be significantly enhanced."

"This hotel represents exceptional value for money, with quality rooms and exceptional services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriot group properties in Bal. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and arm chair was great. However, the desk height was not really appropriate and do not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($4 Aus dollars) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment. ."

"I booked one room at Batik Hotel for two nights. The hotel was overbooked and gave us a different room, then forced us to move again after the first night — we had to repack and take our luggage on a day trip. Handling was very unprofessional, never experienced sich rude treatment at a hotel. Staff repeatedly messaged us about already-known things, were unfriendly, and almost none spoke english. Breakfast lacked enough tables and service was slow, so late arrivals had to eat at dirty tables. Also staff blocked the only elevator at breakfast time. Overall disappointing; I do not recommend Batik Hotel until booking and staff communication improve."

"Great location, nice breakfast, staff are friendly and helpful.. room is spacious and clean.. the aircon is a killer.. it’s freezing cold."

"Cozy and spacious stay. Hotel location is very near to shopping mall, within a walking distance."