Medan Hotels with Parking

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

We have glued to this hotel for the last 2 or 3 years😀, everything is good, nothing to complain about. From arrival to check out, all staffs are well trained and functioning well. In this 2026, we have done 2 trips to Medan and stayed here + got the same room as I requested. We are coming back on 20 May and hopefully will get the same room too😊😊

The staffs were very friendly and helpful. Service with a smile. The location was great and the hotel was clean and orderly.We got our room at 20th floor with good view of the city The amenities were all functioning especially the gym, sauna, steambath and jacuzzi. The f&b staff were also very helpful and obliging. Only 1 incident where a female guest brought her 2 sons about 12 years old into the female section of the sauna/steambath/jacuzzi area which was distressing to my wife. The staff on duty was not around to help correct the situation. Nevertheless upon our complaint they were very apologetic n assured us it was an oversight n necessary action will be taken to avoid its recurrence. Overall we thoroughly enjoyed our stay there n also ate at their Jade Restaurant on 2 occasions. We have no doubt we will be back to this hotel in future

Overall stay is good but the amenities like bath towel is shabby and faded white color, no face towel n small towel. breakfast is really ‘local indonesian’ style . I ordered room service for dinner and its good👍. I am staying at pool terrace and view is superb at night. I love the view.

Everything was good, except for one thing: I booked two nights in a smoking room, but on the first night, I was given a non-smoking room. I only got a smoking room on the second night. Also, on the second night, my family and I wanted to use the pool at 7 PM, but we weren't allowed because it was being used for a wedding dinner. Even though the pool is supposed to be an amenity for guests.

We stayed here this time for 3 nights. We had stayed here a couple of times before. The hotel maintains its hospitality, warmness and courtious reception of customers. It was quite easy to check in and out. The staff from front desk to housekeeping were friendlyand warm. There are little things that should be paid attention to such as the menu for breakfast.. Although the spread is good but there should be some variation/changes. Overall staying here you get value for your money.

I always choose Ibis Pattimura when I first landed in Medan because mostly I took the late night flight from Kuala Lumpur. The reception was good and overall service was good. But one thing that is always happen is the noises on the corridor (people talking, kids running on the corridor) and its not sound proof and it caused me lack of sleep. Hopefully the management taking action on this matter or the security or housekeeper staff will regularly check the floor to avoid this bothering noise from neighbours room or corridor.  Thank you Trip.com to provide platform to raise voice or small spaces to provide feedback

I stayed here with my family during our holiday in Medan. Although the hotel is a bit old, it has its own charm. The breakfast was excellent, offering a wide variety of options. Traveling with a young child, we especially appreciated the nice swimming pool, which made our stay very enjoyable.

I recently stayed at Grand Sakura Hotel in Medan, and overall, it was a decent experience—especially for the price. The hotel is located in a pretty strategic area, making it easy to get around the city and access nearby attractions, shopping spots, and transportation. Many guests also highlight the convenience of its location and accessibility. The room was spacious and fairly comfortable, with basic amenities like air conditioning, TV, and WiFi. Cleanliness was generally acceptable, although some areas could use better maintenance and attention to detail. One of the positives is the staff—they were mostly friendly and helpful during the stay, which made the experience more pleasant. The breakfast offered a decent variety of food, though sometimes items were not refilled quickly during busy periods. However, there are a few downsides. Some guests have reported issues like noise (especially from air conditioning units), occasional maintenance problems, and inconsistent service at the front desk. The facilities are also quite basic, so don’t expect anything luxurious. Overall, Grand Sakura Hotel is a good budget-friendly option if you’re looking for a simple and convenient place to stay in Medan. It’s best suited for short stays or travelers who prioritize location and value over luxury.

It turns out that I felt extraordinary facilities at a normal price😄 Strategic location, good cleanliness, good service and facilities too... I'm satisfied with this hotel... I recommend this hotel to others 👍