GGuest User1. The hotel is 8 years old, but the facilities are well-maintained, so it doesn't feel old or dated. The lobby and restaurant are very well-kept.
2. Overall, the hotel's service was good. Mr. Wang at the front desk, in particular, had a genuine smile, was enthusiastic, knew the procedures well, and was very efficient, completing my check-in in just two or three minutes. Thumbs up for him! 👍👍👍 However, an incident occurred that negatively impacted my stay. Here's what happened: Knowing that it would be crowded during the Qingming Festival, I called the hotel's main reception around 6 PM on the 4th and was transferred to the Western restaurant to book a buffet for the evening of the 5th. The lady who answered was very friendly. She asked for my phone number and surname in detail and even kindly reminded me that it might be busy tomorrow and that it would be best to come early. But on Qingming night, when I went for dinner, the server on duty couldn't find my reservation. This was the first time I'd encountered such a situation, and I was a bit caught off guard. Luckily, it wasn't too crowded that night, and there were empty tables, so my family was able to dine without an issue. Regarding this, I feel that the server's mistake was quite significant. 👎👎👎
3. The room was spacious and had been renovated, making it stylish, refined, and tidy. The bathroom was large enough, especially the shower and toilet areas, which were roomy and didn't feel cramped.
4. The hotel's back garden is beautiful, with lush green trees, blooming flowers, and small bridges over streams. Strolling through it after breakfast and dinner, under the morning sun or the starlight, was a delightful experience.
Show more