Golem Hotels with Balcony

It was pretty good. The hotel has its own beach and swimming pool. There was also a dinner for two that wasn't listed; the barbecue was delicious. However, it rained heavily the day we arrived, so we didn't get to fully experience the beach area.

The room is very neat and cool, the breakfast is commendable, and the location is strategic, but I was shocked when I was told I could not have a guest in my room even after paying for 2 persons when I booked. I was never informed about this and felt embarrassed when the receptionist was telling me this right in front of my guest, and almost turned my plea down, and it took close to 15 minutes before she accepted as she was struggling to understand my English. If adults can't be with visitors in privacy in a hotel, where do you expect them to stay with their visitor after paying two persons price? It was so embarrassing that I had to move elsewhere the next day.

They reported that it was a nice hotel. Off peak season so they had a good time with the amenities.

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.