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9.2/10
Great
GGuest UserThe service staff could not hide their rudeness. The concierge was very rude about my late checkout. Paid the fee, and then asked for some tine to make sure everythjng was pacmed (i woke up late from my nap). We would ask about when the best time is for breakfast, and we would be asked condescendingly what is our concern, why are we asking. I asked for 30 minutes, theg said they can only give me 15 minutes. They would treat me like a runaway guest. I would tell them to charge it to my room so I can pay for it on checkout. They would refuse. They held the other guest over at one of the restaurants like they would not believe we would pay our fees, i had to go back to my room after their food upset my stomach.
I went to the champagne room from the good reviews. Some guests with no business there was being attended to by all the staff. They were blocking the way. I had a reservation and was ignored.
The pool is mid, the overhead shower does not really work, the food is also just okay.
JJA697896While the breakfast buffet was a notable highlight with its quality and variety, my overall stay was significantly hampered by procedural and service-related friction points.
Parking: A Major Inconvenience
The process for securing complimentary parking is excessively complicated and needs to be streamlined. For a 5-night stay, having to follow these steps every single day was truly exhausting and time-consuming:
Validate the ticket at the Front Desk for complimentary status.
Go to the Parking Cashier for a zero-value receipt.
Surrender this receipt at the parking exit.
This multi-step, daily requirement detracts significantly from the convenience expected of a hotel in this category, and I urge management to simplify it for long-term guests.
Front Desk & Check-In Issues
Service at the Front Desk also presented some challenges:
The check-in process was not smooth and took longer than expected.
I often had to wait for an extended period for the front desk to answer my phone calls, which was frustrating when trying to resolve issues or make simple requests.
Value for Money
The breakfast buffet, while excellent, is priced quite high, making it feel less like a value-add and more like an excessive cost for those paying in addition to their room rate.
Overall: The quality of the breakfast is great, but the cumbersome parking procedure and the inconsistent front desk service created daily friction that significantly impacted the overall comfort and convenience of my extended stay.
GGuest UserIt was a very good experience with the hotel. The quality of the hotel was good in terms of its price, and the food was quite delicious as well. Would definitely recommend them to other customers as well.
TTeam IbañezWonderful Stay at Rizal Park Hotel 🌟
We stayed at Rizal Park Hotel for two nights and had a truly great experience. The location is perfect—just a short walk to Rizal Park (Luneta), Intramuros, and Fort Santiago, which made exploring Manila's historical sites so convenient.
The hotel amenities were impressive. We especially enjoyed the swimming pool and the overall relaxing atmosphere. The staff were courteous and accommodating, which added to the pleasant stay.
We also celebrated Father’s Day during our stay, making it extra special for our family. Everything from the ambiance to the service made it a memorable celebration.
Highly recommend for families and anyone wanting a comfortable and historically charming place to stay in Manila! 🌺
Hotel near Malate, Manila 27.8% of visitors choose this area
Price per night from:TRY 2,386
8.0/10
Very Good
LlussssterMy siblings and I had a decent stay overall. The place was clean and comfortable enough for a short visit, and we appreciated having enough space for everyone. The location was convenient, and check-in went smoothly. There were a few minor things that could be improved, like [insert example—e.g., the Wi-Fi connection or water pressure], but nothing that really affected our stay. All in all, it was a good experience for a family trip and offered fair value for the price.
GGuest UserWell I spend up to 3 months of the year at City Garden so I’m certainly qualified to comment on the quality of the hotels services including the restaurant my experience has always been very happy content comfortable & satisfaction achieved my partner also will agree with my comments the staff are great and caring to us and our needs at all times
Hotel near China Town, Manila 5.6% of visitors choose this area
Price per night from:TRY 1,663
7.7/10
Good
GGuest UserWe enjoyed it so much. Not only our baby enjoyed the Aqua Park, but also my husband and I. Staying at the H20 hotel was really family bonding. It was really worth our stay because it was right next to Manila Ocean Park and Aqua Park. Our food orders also arrived quickly because the restaurants were almost nearby.