5-Star Hotels in City of Manila

Friendly staffs when we checked in until we checked out. Hotel facilities all nice and the breakfast has many choices. But need to visit customer/factory in the day time. Maybe next trip will choose the Sheraton Manila Bay again.

The hotel has a good location and is a well-established five-star hotel in the area. The surrounding environment is just average, and it's advisable to avoid going out at night. The facilities are a bit old, but it still maintains a sense of luxury. It's time for a renovation.

I traveled to the Philippines to visit relatives. It was my mother's birthday, so we stayed in Manila. Whenever I stayed in Manila, I always stayed at the Philippine Plaza, but as soon as I found out it had closed, I started looking for a hotel. My requirements were that it be located on Roxas Boulevard, have good access to the airport and tourist attractions, and have good security. After searching and reading reviews, I decided that this hotel was ideal. I arrived early in the morning by overnight bus, but they kindly allowed me to leave my luggage before check-in and go out for breakfast. They also made arrangements to ensure a smooth check-in. I had mentioned in advance that it was my mother's birthday, and unexpectedly, a lovely birthday cake was waiting in our room. The room was clean, and the front desk staff provided wonderful service with smiles before, during, and after check-in. However, I was disappointed by the manners and attitude of some guests. Dogs were roaming freely in the restaurant and near the front desk (the website I checked said that pets were not allowed, but the hotel actually allowed them). There were also people walking down the corridors soaking wet. The most shocking thing was that, although we know it was our mistake, my mother's coat, which she had left near the front desk, went missing. It was an expensive coat that she cherished. My mother, myself, and everyone traveling with us remembered losing the coat at the hotel, so we checked with the staff multiple times, but it couldn't be found. It was almost certainly stolen inside the hotel. I don't know if they checked the security camera footage. I have stayed at famous hotels in the Philippines, such as the Philippine Plaza and the Manila Hotel, and five-star hotels in various countries, but frankly speaking, this is not a five-star hotel. Putting aside the manners and morals of the guests, it was a wonderful hotel.

I stayed at New Coast Hotel Manila during a business trip and had a very pleasant experience. The hotel offers spacious, comfortable rooms with excellent beds, making it easy to rest after a long day of work. The room was clean and well maintained, and housekeeping did a great job throughout my stay. The staff were friendly, professional, and always willing to assist. Check-in and check-out were smooth, and the service was consistently courteous. The breakfast had a good variety of both local and international options, which was a great way to start the day. The location is also convenient, with shopping malls, restaurants, and convenience stores nearby. Although the surrounding area can be busy, the hotel itself felt secure and comfortable. Overall, this is an excellent hotel for business travelers looking for comfort, good service, and a convenient location. I would definitely stay here again on my next visit to Manila.