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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Amazing
60 reviews
9.4/10
1 night
From RUB 12,350
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9.4/10
Amazing
GGuest UserWe had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
GGuest UserGood value hotel in Jordan
I have stayed in 5 hotels during 11 days of trip in Jordan. This is the best one !⭐️⭐️⭐️⭐️⭐️
All of the staffs are so friendly and nice. The restaurant staff is helpful and considerate . On the second day morning, she remembered my breakfast preference 😨, even the details.
There’s an Italian restaurant right near the hotel. You can enjoy discount yet there were cakes,drinks and shisha.
The room is so comfortable and new. I love the design. The night view is so lovely and magnificent. The amenity are good , it’s way better than Movenpick hotel. This hotel offers Dead Sea products for the guests. You can have free drinks from the fridge as well.
GGuest UserIt is a brand-new hotel and is located in the central area of Aqaba with many shops around. The staff there are very helpful in providing tourist and transport information and show respect when receiving various feedback from guests.
MMoathThe hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful
GGuest UserBeautiful hotel close to the city center but there is not much to do there.
The hotel is a haven of peace where you are cut off from the world, you dress as you wish which is not necessarily the case outside.
The private beach is small, too bad we can't access the other hotels (walls delimit the hotels)
Small swimming area due to all boats passing nearby.
For a 5* the curtains with holes are average.
Otherwise everything else is great.
The breakfast buffet is huge and varied. The restaurants, on the other hand, are expensive and not great compared to the quality in the city center. They should have created a self-catering restaurant like in the morning.
GGuest UserEverything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met.
MMiaoxiaojieThis is the second Mövenpick hotel I stayed at during my trip to Jordan. Overall, it is not as good as the one on the Dead Sea, especially the service. When I made the reservation, I clearly stated that this trip was for our anniversary. The hotel did not make any decorations, and the front desk did not express blessings to us. Not only was it unenthusiastic, the room was even occupied on the first night because of the tour group that arrived that day. Yes, I changed the double bed room I originally booked into a twin bed room. This is completely different from the service at the Movenpick Hotel on the Dead Sea. I will not recommend my friends to come here, I am very disappointed!
GGuest UserThe Bedouin Garden Village is about 15 minutes drive from Aqaba, close to the Berenice Beach Club. The sea and beach are only 150 meters away. In the nearest area you will find a few more Guesthouses with restaurants and a restaurant/a bathroom on the beach. The beach itself has free sunscreens.
The staff is very friendly and the atmosphere in the Garden Village is very quiet and relaxed. The atmosphere offers many shaded places that invite to stay and relax in the shadow, but partly you could wash or clean the bedouin seats. It was not dirty, but also not 100% clean.
The Bedouin Garden Village is a diving school with friendly, fun, but also competent staff and good equipment. The diving courses were very relaxed and yet interesting, even for experienced dives.
The breakfast was unfortunately relatively simple: there were fladbread, fresh cheeses (however they were long in the heat), marmelade and a table with hummus, eggs, beans, some fruit and some vegetables. It was still sad. The lunch and evening card is not too extensive: there is a lot of frozen (fish, hamburger, calamari), a few salads and a few chicken courts. We can't get sad, it doesn't taste badly, but not particularly ”wow” - given the distant location, the choice of restaurants on the ground is limited.
The rooms were simple but still functionally furnished with air conditioning and refrigerator.
All in all a great accommodation to turn off for a few days in a quiet environment.
AAnonymous UserHotel location is very good, in the downtown business district, but some rooms are close to the road, the sound insulation is not very good. The quality of sleep at night is relatively poor, the hotel hot water is not too hot, and. Breakfast is too simple, basically nothing delicious.