Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 28, 2026
Guest UserThe cleanliness was impeccable, and the bedding was fluffy and comfortable. The front desk staff were warm and efficient, paying attention to every detail. I was extremely satisfied! The location is superb, making it easy to get around. The room was clean and cozy, and the service was thoughtful and attentive. Definitely worth coming back to! The breakfast was rich and delicious, the room was tidy and smart, and the service was proactive and heartwarming. A truly fulfilling experience!
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Price per night from:€47
Posted on Aug 23, 2026|City Room (King Bed)
Guest UserThe room was spacious and comfortable, and I received a free upgrade to a river-view room, which was absolutely beautiful. The overall decor and design style were very modern. The front desk staff were warm and attentive, and they even gave me a small gift when I checked out! The breakfast spread was extensive, and the mini wontons were delicious. The room was spotlessly clean, and the toiletries were excellent. I was very satisfied with my stay and will definitely come back again.
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Price per night from:€36
Posted on Jun 28, 2026
Guest UserBooked this hotel last minute for a business trip and it was a perfect experience. The environment was quiet, great for resting, the bed was soft and comfortable, and the bathroom was sparkling clean. The front desk staff was very efficient, and the price was excellent. I'll definitely choose this place again for my next business trip.
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Price per night from:€39
Posted on May 4, 2026
Artee85
I had a wonderful stay at this hotel. The staff were absolutely outstanding — truly some of the best service I have experienced.
During my stay, I accidentally left a personal item in a taxi. The hotel team went above and beyond to help me recover it, making every effort to contact the driver and ensure it was returned. Their willingness to assist and their dedication were genuinely impressive.
What made the experience even more special was their kindness and hospitality — they even offered me a complimentary breakfast, which was not included in my booking. This thoughtful gesture meant a lot.
The staff here are incredibly attentive, professional, and always ready to help their guests. I highly recommend this hotel and would definitely stay here again.
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Price per night from:€34
Posted on Jun 27, 2026
Guest User
The hotel's location was okay, a 12-minute walk to the subway station. Cleanliness was so-so; it wasn't very well cleaned. The bed had a cheap furniture smell; I recommend replacing it, as it made me dizzy, so I checked out early. The pictures showed a refrigerator, but there wasn't one in reality.
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Price per night from:€20
Posted on Jun 21, 2026|Elegant 2-Bed Room
eman158158Very exquisite, quiet, convenient, and the staff are warm and friendly. There was no extra charge during the Dragon Boat Festival, highly recommended. There's a bus stop right outside the hotel, very close to West Lake. There are restaurants nearby, and fruit and cake shops around the corner. Recommended itinerary: Take a bus from the hotel to the Children's Palace – Broken Bridge – Bai Causeway – Gushan Island – Zhejiang Provincial Museum – Yue Fei Temple – Su Causeway – Leifeng Pagoda (6 km) (3 hours). After lunch at Leifeng Pagoda, take bus 1314 to Lingyin Temple. Spend 2 hours at Lingyin Temple, then take bus 505 back to Wulinmen West Station and transfer to bus 11 to Songmukou to return to the hotel. One day is recommended.
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Price per night from:€29
Posted on Dec 29, 2025|Smart Room (2 Beds) (Tv)
KanbeierzhangfeiHangzhou Yuanhe Tianmu Hotel is a highly recommended quality hotel. It boasts a prime location with convenient transportation, just a 15-minute drive from West Lake. The rooms are clean and comfortable, with elegant and stylish decor, and soft, skin-friendly bedding to ensure a good night's sleep. The staff are warm and attentive, providing meticulous care from check-in to check-out. The hotel restaurant offers authentic Hangzhou cuisine with fresh ingredients and genuine flavors. In addition, the hotel is equipped with comprehensive fitness facilities and meeting rooms, making it an ideal choice for both business and leisure travel. Overall, this hotel offers excellent value for money and deserves a five-star rating.
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Price per night from:€39
Posted on Dec 1, 2024|Preferential Room
QiaodongjiaCome to the house for guests, find a temporary place to live! Several similar hotels in the surrounding area have stayed. Compared with this one, it is the most cost-effective, clean and well-equipped. Although it is close to the main road, the windows are double-layered, the sound insulation effect is good, and it is very quiet!
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Price per night from:€17
Posted on May 22, 2024
Guest UserThe environment is very good, clean and spacious, very comfortable, not far from the West Lake, close to the community on the roadside and easy to find. It rained heavily the next day and we couldn't play, otherwise we would stay here
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Price per night from:€29