Fatima Hotels with Hot Tub

We had a small group staying at the Dom Gonzalo Hotel & SPA. The staff was courteous, professional and very helpful . Spacious room , we had one dinner at their restaurant the food was very good . Excellent hotel in a convenient location to the Sanctuary. Thank you to Emanuel and your team for your help and making our clients so happy .

The location is great, very close to town center and there are parking places nearby. The staff was always welcoming and professional (from the front desk to restaurant, housekeeping - smiling and happy to meet you), and helped us out with every request we made (from the first email to do the reservation until departure). The location is very central, the Shrine is within walking distance, so are shops, restaurants and other atrations are walkable. For sure a place to come back.

I thought it was, despite the high price, a real convent, but instead it is a real hotel, rather dated, housed in a former convent in the center of Fatima. Convenient free parking, we did not use other services. When we arrived our room had been given to someone else, so we were assigned a family room, consisting of a room with 3 beds, a sitting room and a large bathroom. Furnishings and fittings could do with updating, but all areas were clean. We were passing through, in mid-August everything was full and for one night it went well, but I think there is better in the area

The location is right next to the Fatima Cathedral, so after opening the door each time the staff and the staff enter, it is easy to return. The parking lot is right in front of the front door, so it is very convenient to carry luggage and the facilities are also very good.

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

There is 1 elevator that is accessible to guests, therefore, check-in was easy, but getting to the room with everyone arriving on tour took 20+ minutes. The shower stall [no bath] was short of a square meter, therefore, beware if you are a bit more round than tall. I woke up with a migraine and needed nourishment to keep it at bay. My wife and I sat down with a very meager plate in a dining room that had been near empty and the manager proceeded to kick us out, because the night before, without any warning, the telephone rang in our room and we were not consulted, just TOLD that our reservation was now @ 8 am. No manners, just an order. The manager was rude and angry when he found us, and made us feel as if we had crossed some imaginary line! Last I looked, hotels are there to serve their customers; had the manager been just straight forward or [god forbid] polite, I would have explained the situation - no chance of that. Nowhere have I ever felt more uncomfortable with the meager service and the unsolicited changes. There are many, many hotels in Fatima, as during holier days, they could be booked solid with no tents to rent, but this was not high season. I would imagine that many devout catholics would dream of such accommodations upon arrival, but we were just looking for a one-night visit. If ever you are in Fatima, beware of hyper-vigilant staff who seem to feel that they are doing us a huge favour by accepting our money and allowing us to eat. Wouldn't go back were they to send me the airfare and invite us back.

Careful staff, huge bed, room and bathroom equipped with all comfort and basic super clean, Excellent restaurant, buffet service with various pieces, breakfast was the most expected time from the whole cafe (50 people) .5 minutes from the sanctuary

We spent 2 nights at Sao Jose in a double room. The staff provided excellent service. The room was very clean, spacious and comfortable with its en-suite bathroom. Breakfast offered plenty of (very good) choices. The location - very close to the sanctuary - is perfect. We could easily find a spot to park our car close to the hotel. All in all, this was a great stay! HIGHLY RECOMMENDED!

This is a fabulous hotel, in every respect. Attentive, well trained staff, spacious rooms with huge bed, very comfortable. Small balcony to watch the many birds and their antics. Kettle, teapot, cup and saucer delivered on request. Breakfast room service was unbelievable. Really good. Staff very attentive. This hotel has a great management team, well organized, every detail. Good heating. Reading sofas upstairs. You won't be disappointed here. It's exceptional.

This hotel is poorly run. Our room 627 was not served by WiFi Internet. I complained about it to Marc at the Front Desk 3 times. Finally a technical crew arrived and determined that the router on the 6 floor near our room was not projecting a signal to our room. This could not be remdied during our stay, and no other accomodation was offered. We asked to have our room made up early each day, Marc was argumentative and told us that he can not assure anything. The attitude of Marc was that of a Mr. No to all of our routine customary requests needed to make our hotel stay pleasant. The lack of internet and the lack of a positive attitude of the front desk staff succeeded in placing this hotel on the do not return list for us. The room had minimal ighting adjacen