Ascott Hotels in City of Manila

Beautiful and large comfortable rooms with a view, Shower pressure was great. Drinking water dispenser at lift landing provides instant hot and cold water. Rooftop dining and kitchen area was adequate and clean. Gym was sufficient for a casual workout on your travels. Nearby Robinsons mall is huge and provides for your dining and grocery needs. Now the location… unfortunately Malate smells like piss. It’s just how the area is. All breatheable air has moved to BGC and Makati. My first day I walked along Taft Ave, the main thoroughfare where the LRT tracks run along, it was unbearable. I suggest if you’re walking to Intramuros or the National museums, turn left coming out of the building and walk down Adriatico or Roxas. It’s less putrid near the bay. Avoid Taft at all cost. The entire team at Lyf I’d encountered, front desk, concierge housekeeping and dining, were all super helpful and smiling always. Bravo, team!

Deliberate attempt by the hotel to mislead guests by using the same photos of different room types for all their rooms. Appreciate the upgrade but left a bad taste at how it was eventually done. Housekeeping is poor as they either leave my clothes on the phone, did not change the soiled bedsheet, or failed to top up the tea. Read many reviews about the limited breakfast which is true, so I wanted to book room without breakfast but there's no option for it. Again you can see how deliberate the hotel is in their attempt to cover up. The positives are a comfortable bed and constant shower temperature/pressure.

Having a washing machine in the room was really convenient, saving me a trip to the laundry room. The service was excellent, the staff were very friendly and enthusiastic, and they kept my room spotless and tidy every single day.

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.

This hotel was excellent - large room, perfect location, food quality of breakfast buffet was top notch. I think I was also upgraded to a bigger room which was awesome. There was a bit of an unnecessary delay with checking in as not all reception desks were staffed, but overall, I still had a great stay. I highly recommend this hotel ❤️👍🏻