Ascott Hotels in City of Manila

When in Manila, I mostly took taxis and didn't really try public transport. My only concern was that the area felt a bit sketchy at night. There's a Starbucks right downstairs, and if you walk two blocks to the left and then turn right, you'll find a large shopping mall. The room was average but had good air conditioning and hot water. As for the soundproofing and AC noise that others mentioned, I personally didn't find them to be a big issue. For the price of just over 200, it's really good value for money.

Stay was comfortable. Suite was very spacious for one person staying. Hope the hotel was way more generous about the early early check in as my flight was in the morning. Location wise was great since it is near to where I have to go for business. Service was ok. Didnt really have much to say since i was out the whole day and back to the hotel to sleep only. Overall, if i have I would still recommend this hotel to my friend and family who is travelling to the Manila Philippines.

I like Citadines properties. This was good but not as good as others in Manila. Appreciated hot shower. TV offerings were limited compared to other Citadines properties The restaurant adjacent provided a good buffet. Two blocks away from Robinson’s for easy shopping or dining.

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.

Booking online was easy, and check-in at the hotel was a normal speed. The hotel's surroundings offer complete amenities, so you don't have to go far for food or shopping. The room had all the basic facilities, with all necessary items for a daily stay, and the cleanliness was up to standard. The staff's service attitude was pleasant, and all basic requests were handled smoothly. It's perfectly adequate as a temporary stopover for business trips or travel; the experience was decent, with no major pros or cons.