Disney Hotels in Shanghai

The service after check-in was, as always, excellent. The front desk and housekeeping staff were very friendly and welcoming.👍 This isn't my first time staying here, but the booking process for this particular stay wasn't smooth. The workflow was slow, and I didn't get timely responses. This stay was a date change for an earlier booking because my child had a last-minute exam. Even though the rescheduled booking has been completed, the cancellation and refund process for the original booking hasn't been finalized yet. The hotel booking department said it would take another 30 to 60 days because it's a Disney company. Couldn't this process be optimized or upgraded?

My child had been looking forward to this Disneyland trip for a long time, and the experience was absolutely fantastic! Since I'm too busy with work to accompany them, my parents took the child. Before their arrival, I called the hotel and mentioned that my child really wanted a bunk bed, and they made a note of it. Upon arrival, the hotel did their best to fulfill our request. The staff member who answered the phone was incredibly patient, guiding me on how to get from the airport to the hotel by subway. The food was also excellent, and my child loved it. My mother said that all the staff provided wonderful service. I especially want to highlight one thing: because my parents were a bit confused, my child didn't get to take a picture with Mickey in his pajamas on the night of check-in. My parents felt very guilty about it. After informing the hotel's lobby manager, they arranged for the photo to be taken the next day, which deserves huge praise! It's such a human-centered hotel (because I felt it was our own mistake, and the hotel could have easily refused, so I didn't have high hopes). This made our trip truly unforgettable. The overall check-in process, facilities, and environment were all excellent, far surpassing the Chimelong hotels in Guangzhou and Zhuhai. I'm so grateful to the Disneyland Hotel for giving our family such wonderful memories on this trip. I genuinely recommend everyone who has the means to experience the hotel's executive room; it's fantastic!