Marriott Hotels in Shanghai

This is our second time choosing this hotel. We met Trista, who was so sweet! She helped upgrade my child's breakfast and even prepared cookies for them when we checked in. The service here truly makes you feel at home. I love this place, mainly because it's incredibly convenient. This time, I chose a stay that included breakfast, and I don't regret it at all. There were so many options, and everything was delicious. Right next to the hotel lobby, there's a plaza with a supermarket, McDonald's, and Luckin Coffee. Cross the street, and you'll find tons of great food. Turn another corner, and you're on Nanjing Road, Shanghai's most walkable pedestrian street, with the biggest Pop Mart, Lego store, and M&M's chocolate store. It's so convenient! If you get tired, you can always go back to the hotel to rest before heading out to explore more.

I recently stayed at the Marriott Hotel Kangqiao, near the Disneyland Resort. The location is absolutely perfect, especially with the free Disney shuttle – it made getting to and from the park incredibly easy and stress-free. The breakfast was another highlight. It was amazing, with a huge variety that caters to all types of food preferences, from local dishes to western options. However, the room was a disappointment. Unfortunately, it was not as clean as I would expect from a Marriott. I found hair in the bathtub and also on the floor right next to it. This really affected the overall impression of the stay. In short: fantastic for Disney access and food, but housekeeping needs serious improvement.

Found a real gem with this hotel! It's great value for money, the ambiance is fantastic, and the stay was super comfortable. A special shout-out to Bertha at the front desk – she's incredibly thoughtful and sweet! She proactively helped us get a quiet room, and resolved any issues promptly. The breakfast was absolutely delicious, and I loved being able to pick my own blanched vegetables, noodles, and vermicelli. Plus, the lounge staff were really welcoming and friendly! My friend and I booked a river-view room, and the beautiful river scenery right outside our window was amazing. Highly recommend!

[”Heartwarming service, comfortable bedding, and a rich breakfast. Every detail showed thoughtfulness, and the experience exceeded my expectations. I'll definitely stay here again.”,”Convenient location, clean and bright rooms, and a warm and attentive front desk. The facilities were new and quiet. A very satisfying stay.”,”Elegant environment, complete facilities, and wonderfully warm service. Every detail showed care. I highly recommend it to my friends.”]

Our entire stay was very pleasant. Allen at the front desk was incredibly warm and helpful. Check-in was fast and efficient, and he proactively offered tips on local transportation and dining spots, patiently answering all our questions. The room was clean and well-equipped. Overall, the value for money is outstanding. We'll definitely prioritize staying here again on our next trip.

Facilities: The hotel is relatively new and overall pretty good. The pool is a highlight – not crowded and the water is clear. Cleanliness: Also quite good, no stains found in the room. Environment: Although the location is a bit out of the way (but quite close to Ueno), it's very quiet, so I slept well. Service: This is something the hotel really needs to pay close attention to. If the hotel provides shuttle bus service, then properly arranging the number of passengers and timing is the most basic requirement. Starting from the airport pickup this time, the arrangements were unclear, which led to me having to take a taxi to the hotel myself. Fortunately, the hotel handled it appropriately by arranging a car for me when I checked out as compensation. In the evening, the Disney shuttle was significantly over capacity, causing everyone to wait for half an hour before departing. The extra people were seemingly picked up by a ride-hailing service called by the hotel. Everyone booked in advance at the front desk, so why did this happen? People are tired after a full day of playing with their kids, and it's hard not to get angry in this situation. The hotel should really reflect on this!