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9.7/10
Amazing
GGuest UserWe had an absolutely fantastic stay and can’t recommend this hotel enough. The staff and service were a perfect 10/10—genuinely some of the most attentive and professional people I’ve encountered. We made a very last-minute booking near malaga airport due to our flight being cancelled , and they handled it seamlessly, making the whole process completely stress-free, ensuring we could check in extremely early.From start to finish, everything felt effortless, and the team went above and beyond to make sure we were comfortable and taken care of. Staying here was an absolute breeze, and the service truly couldn’t have been better.
뭐뭐니1. Out of all the accommodations we stayed in during our 10-day trip to Spain, it was the most expensive but the worst
2. I paid in advance (including breakfast), but I went to check-in, but I said there was no payment, and I stood there for over 30 minutes. At this time, it was around 9:30 p.m.
3. Reservation details + card details + receipts, etc. are printed and shown. The staff tried to resolve it with the reservation company, but it didn't go well. He said he was sorry and said to go to bed, got the key and went to the room (moved by car)
4. I received two keys, but both of them opened the door. My husband got in the car and went to the front desk again to get them, but in the meantime, another one was missing.
5. I have to go to breakfast the next day, but no one contacted me to see if it was resolved or not. Since the hotel reservation company settled with the hotel, they said to go eat.
6. On the 1st day, after breakfast, they asked me to pay, and they said it was included, so they said yes.
7. On the 2nd day, I was leaving after breakfast, but the staff chased me out and asked me to pay.
8. I'm sorry when I check out, nothing to say
BBatoolAbsolutely stunning rooms and true five star experience. The bed was amazing and the housekeeping would refill all amenities that we used which was very considerate. The breakfast buffet was exceptional and we loved how generous and diverse the options were. The beach club is a short buggy ride away and also had a great infinity pool there. My only suggestion is to create a real cocktail menu and not the paper print out that was given to us on both days, but everything else was wonderful! The staff are so kind and friendly especially the blonde young man who helped us with our bags and drove us by buggy to the beach club.
GGuest UserSecond time at this hotel
A tad pricey but so is the whole of Marbella!
Love the rooftop pool and spa massages are the best I’ve ever had!
Staff are super friendly and accommodating
For an easy stay I would definitely return!
GGuest UserLovely resort and close to the beach Two outdoor adult pools, kids pool, indoor pool and spa. Restaurants, shops and a few bars locally. Good kids and adults programmes, really friendly staff. We were offered an upgrade to a two bedroom apartment with private balcony and outside terrace. This resort is not in the busy town centre but there is a good Uber service which we have used. Highly recommend
AAlejandro JMEl servicio del personal excelente , el apartamento impecable, buena limpieza, buena ubicación y relación calidad-precio muy bien. Repetiremos sin duda!!
XXinnanWent for a holiday and happy with the stay. The hotel is located in a nice area, with clean room and facilities. Plenty of space to relax during the day,
Local area is convenient, with Carrefour in walking distance and a lot of restaurants. Though the restaurants near the beach are overrated and I would not recommend. Food in the hotel was good, with great value and flexibility. I could just turn up for a dinner and pay at the entrance without any prior booking or notice. I liked it.
Parking was very easy - just navigate to the hotel and you will see the entrance at the front door of the hotel. There is no way you would miss it. It cost 10 EUR a day.
However, do prepare for the mosquitos as there are plenty. I had to buy repellent and sprays in Carrefour to deal with the issue. And we had to shut the balcony during the dawn and night and decided not to use the balcony. The hotel should provide the basic facility for the mosquitos repellent, such as an electric repellent heater.
GGuest UserLovely hotel, very clean and modern apartment. Unfortunately we were located above the ventilation for the laundry/technical room so not a minute day or night that didn't sound like we were next to a factory! We were in room 515 and really this room and the rooms above and below should be blocked off. Not only the constant noise but various smells, some nice....washing, some not so great.....school dinners!
We did ask to move rooms immediately but only 2 rooms with small double beds were offered and we liked the large twin beds.
Would definitely stay again but only if we could guarantee to be away from the ventilation system.
The only other issue... we fancied eating dinner in the restaurant one evening. On arrival, we asked if there were vegetarian options as it's a buffet. The guy told us to go to the snack bar!
Overall a great place for a holiday, just not in room 515!
LLAGIn terms of staff, I found it very weak. Check-in time took too long. Lack of friendliness among reception staff. And the same goes for the breakfast room staff. Not very friendly and with an apparent lack of desire/pride/interest in doing a job with sympathy and attention to the guest.
One last issue that I don't understand is that hotel guests do not have the right (without having to pay) to the reserved/exclusive area.
Strange, especially because it is a resort, where guests normally have full access to all areas.
AAnonymous UserI’m usually staying at Ritual hotel when in Torremolinos and always had a great experience… No this time when I didn’t see staff members at the reception being more flexible in order to satisfy customers request and experience.
When I made the reservation, specifying a strong preference for a room not located to the ground floor, upon arrival and check-in I was informed but the front desk that my assigned room was on the ground floor, directly contradicting the preference I had clearly stated in the booking notes.
I immediately raised the issue to the hotel staff reminding them of my prior request and I was told that the hotel was fully booked and not other rooms were available.
I strongly believe that my request could have been accommodated if they would have taken in consideration my enquiry during the room assessment … the clearly didn’t have mindset of customer centricity which was very disappointing.