Browse reviews and ratings from real guests to find the 4-star Kumamoto City hotels that suits your needs.
9.4/10
Amazing
GGuest UserJAL's service really deserves a thumbs up; many Chinese service industries could learn from them. My earring fell into the sink, and I'd pretty much given up hope. But the lady at the front desk and a gentleman went to great lengths to help me find it. I'm so grateful!
JJethro_NganThe hotel boasts an excellent location, just a 10-minute walk from Kumamoto Castle. It's also right next to Shimotori Shopping Street and Tsuruya Department Store, making dining and shopping incredibly convenient. We stayed here for 3 nights, using it as a base to visit Mount Aso and Takachiho Gorge. The only minor downside is that the hotel doesn't have its own parking, so we had to find a spot nearby.
NNatkarnThe room was super clean, well decorated and full equipped. The checkin process was easy. The hotel uses the machine for checking in and out. During my check in, there was a staff to facilitate me with it. The staff was really nice. They provided various amenity kits you can pick them up at the lobby to use in your room.
GGuest UserI stayed with my parents, and the location was great, right behind Suizenji Park, within walking distance. Dinner was also delicious, with a sophisticated flavor that adults will love. There was a hot spring and a family bath, and the shared bath was clean. I would definitely stay at this inn again if I visit Kumamoto again.
GGuest UserThis was my second stay here. The room is really only suitable for one person; it would be quite cramped for two. The hotel's location is excellent, right next to the shopping street. It's also very close to the Kumamoto City tram station, and a taxi to Kumamoto Station isn't expensive, costing around 1200 yen. In the distance, outside the window, you can see a park, which looks especially beautiful in the morning.
EElleCIt’s in a great location just a short walk to the shopping street with lots to eat and buy and also a view of the castle. However the hotel is very old and it shows its age both in the condition of the rooms and the way it is managed. For example, they ask guests to leave the physical key with the front desk every time you go out: this is a very old practice at Japanese inns. For younger folks, it feels worse than having to tell your parents when you go out or come back 😭
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