4-Star Hotels in Pattaya

The hotel is beautiful, and the staff are friendly and helpful. However, there are several issues with the management system that need improvement. First, regarding room cleaning procedures: at most hotels and accommodations, the front desk keeps a spare key or key card so housekeeping can access rooms for cleaning when guests are out. At this property, guests are required to hang their room key outside the door until housekeeping finishes cleaning, sometimes as late as 2:00 PM. This is a serious security concern because anyone could potentially access the room while the key is left unattended outside. Second, if you are looking for a quiet and peaceful stay with good soundproofing, this hotel may not be the best choice. Noise from outside the room is easily heard throughout the day and night. Last night, shortly after midnight, I was awakened by a very loud group of people. When I went outside to investigate, I saw a group of guests drinking in the restaurant area located directly next to my room. The noise was so loud that I could not sleep. I politely asked why the restaurant was still open, as I had been informed during check-in that it closed at 10:00 PM. The guests told me that a staff member had opened the restaurant for them. I then politely asked them to lower their voices because my room was right next to the restaurant. I do not blame the guests at all. The responsibility lies with the hotel staff, who allowed the restaurant to be used after midnight despite the clearly stated closing time of 10:00 PM. Areas for improvement: 1. Guest safety and security — Guests should not be required to leave their room keys hanging outside their doors for housekeeping. 2. Enforcement of hotel policies — If the restaurant closes at 10:00 PM, that rule should be consistently followed. Future guests staying in rooms near the restaurant should not have to endure loud noise until 1:00 or 2:00 AM as I did. Overall, the hotel has potential, but better management and stricter adherence to its own policies would greatly improve the guest experience.

The hotel is large and spacious, with a lush, shady environment. The rooms are exceptionally clean. The staff are all very friendly and welcoming, and the service is excellent. The air conditioning in our room was a bit noisy, but when we informed the staff, they fixed it immediately. The swimming pool is huge, and the kids absolutely loved it!

We came to Pattaya many times and tried a lot of hotels in this neighborhood. We are happy to have found SN Plus Hotel, a classy hotel with decent amenities. The room is beautiful and comfortable, as well the bad. We booked on Trip.com, and it was for a nightly rate three times cheaper compared to the rate shown at check-in.

Great location! There's a 24-hour supermarket right next door, and Big C Extra is only about a 10-minute walk away. You can also find massage places nearby. This is my second time staying here, and I genuinely recommend it!

The room was decent, and the cleanliness was good, pretty much as others have mentioned – a bit old-fashioned. However, the unbeatable ocean view from the balcony made up for everything. Facilities: Good, all complete, with a bathtub and shower. Environment: Absolutely fantastic. Service: Average. The shower gel ran out and wasn't refilled promptly. I had to go to the front desk to get more myself, as no one brought it to the room. The upside is how incredibly close it is to the sea.

We arrived in Bangkok at 8:50 PM. After completing all the formalities and making our way to Pattaya, we finally reached the hotel. The check-in experience was excellent. A staff member kindly took our two suitcases and escorted us to the elevator, taking us to the first floor. There, during check-in, they clearly showed us photos on cards detailing the pool's location and operating hours, as well as where breakfast is served. We paid a 1000 baht deposit. The same helpful staff member then assisted us with our luggage to our room; he was very polite. Our room was incredibly spacious and had a fantastic mountain view! Waking up in the morning to such a magnificent view is pure bliss and so refreshing for the eyes, with so much greenery around. The hotel is located near Bali Hai Pier, and like many others, we chose this hotel for its convenient access to Koh Larn, allowing us to head out leisurely in the morning. Walking Street is also nearby; if the video loads, you can clearly see the pier and Walking Street right next to it. The breakfasts are quite good, even offering soups, which rotate daily between pork and chicken options. The staff are all very kind, and I especially want to highlight the exceptional housekeeping – they cleaned our room *every single day*! Thank you, you guys are great!

The accommodation is quite good and conveniently located. The room was spacious and the air conditioning worked perfectly. I didn't get to try breakfast because I woke up too late, but I'll definitely stay here again.

perfect location for travelers, close to soi6 ,close to hollywood, tons of food / night market places near by. tons of massage places near by. good services , easy to locating by grab. the only thing that I might consern is since it's close to hollywood therefore, you can hear the subwoofer from outside.

The room was spacious and exceptionally clean. I slept so well that I even ended up buying two of the hotel’s latex pillows before leaving—haha! The master bedroom offers an incredible ocean view, including the iconic Pattaya City logo. The floor-to-ceiling panoramic windows stretch all the way to the ceiling, providing an almost 200-degree sea view. Waking up, grabbing a Starbucks coffee ☕️, and enjoying Pattaya’s breathtaking blue ocean right from bed is truly a healing experience. The king-size bed (about 2 meters) adds to the comfort. The bathtub on the living room balcony is huge—big enough for both kids and adults, and even fits three people comfortably. The second bedroom also has an ocean view, making it a great choice for families or groups. The WiFi speed is an impressive 1000 Mbps, perfect for both remote work and vacation. The room is equipped with a large Marshall speaker, delivering powerful sound quality. There are two bathrooms—one in the living room and one in the master bedroom. Dyson hairdryers are provided, adding a luxury touch. Housekeeping service checks in daily to arrange a suitable cleaning time. As part of Thailand’s eco-friendly hotel policy, sheets are not changed daily unless requested—only towels and amenities are refreshed. The customer service team is fully Chinese-speaking, incredibly responsive, and helped us book tickets and activities, making our trip hassle-free. It felt like having a personal concierge organizing everything for us, even customizing our itinerary to fit our schedule—super thoughtful! Downstairs is one of Pattaya’s best steakhouses, a must-try! We went on a Saturday night, and it was almost fully booked—definitely a popular spot. The restaurant was filled with expats, and we even met the American owner, who went around checking if everyone was enjoying their meal—haha! Honestly, the steak was fantastic, and they even served complimentary nachos as an appetizer. No surprise that this steakhouse is ranked #1 in downtown Pattaya on Google. This was the best part of our Thailand trip! If you book this hotel, I highly recommend adding their Chinese-speaking customer service on WhatsApp in advance—they can arrange airport transfers and offer great recommendations for food and activities in both Bangkok and Pattaya. The staff were extremely patient and helpful, answering all our questions—even though we had a lot! Check-in was smooth, and we were welcomed by a friendly, chubby Thai butler. Honestly, this is probably the best-located hotel in Pattaya city center. Highly recommended! 👍

Initially, they gave me a bad room with an unpleasant odor. Afterwards, I went to the reception and informed them about the bad smell, and they gave me another room that was much better. The cleaning lady cleaned the room the next day and told me to change some things, which she did very well. Thank you for your service. Honestly, the price at this hotel is very good considering the service. I recommend that if someone else is dissatisfied with this service, they should go somewhere else and pay more. This hotel offers excellent value for money. Thank you for everything. That's all I have to say.