Featured facilities: Swimming Pool, Full-Service Spa, Executive Floor
Very Good
41 reviews
8.4/10
1 night
From €246
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9.4/10
Amazing
JJasem AThe location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled.
The breakfast area and service were good but could use some improvement, both in organization and attentiveness.
Concierge service was good.
All front desk staff, bellboys, and door staff were excellent.
Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations.
This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests!
I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this.
While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€554
9.4/10
Amazing
GGuest UserA nice and clean boutique hotel on a quiet street. Walking distance to Salamanca, the higher end shopping/restaurant area. The reception was very efficient at check in. Breakfast was really good - you get a buffet with a decent selection plus you can order eggs/main from the menu.
BbdjmsqThis hotel is incredibly convenient; you can walk to all the nearby attractions. The decor has a theatrical vibe, with red lights illuminating the hallways when there's a show in the evenings, and plenty of playbills on the walls—definitely catch a performance if you can! The room was a bit small but very clean. There's also a great coffee shop just around the corner downstairs.
Plus, the rooftop bar with a pool is excellent. Highly recommended!
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€239
9.4/10
Amazing
HHotelfenxiangjiaWe stayed for several consecutive nights at this 5-star hotel.
**Location:** Situated right by Plaza de España, this hotel boasts a prime city-center location. It's an easy walk to downtown shopping areas, and the Royal Palace of Madrid is just a 10-minute stroll away. You'll also find several Chinese restaurants nearby, including a fantastic Sichuan spot called 'Hammer Sichuan Cuisine', plus convenient supermarkets.
**Room Size:** For European standards, the room was quite spacious, though it felt a bit small compared to an apartment. For three guests, one bed is a sofa bed. The room layout was well-designed, with the bathroom completely separate from the sleeping area, which was great as it meant one person could use it without disturbing the other.
**Breakfast:** The breakfast spread was quite generous, served from 7:30 AM to 10:30 AM. Unfortunately, we had an early flight on our last day and missed out on breakfast.
**Service:** Toiletries and disposable slippers were provided. However, for a 5-star hotel, the service left something to be desired. During our multi-night stay, toothbrushes were only replenished on the first day, and we had to ask for them subsequently. Furthermore, on three separate occasions, staff knocked on our door by mistake, attempting to deliver items to the wrong room. These issues definitely detracted from the overall experience.
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€369
9.4/10
Amazing
GGuest UserThe hotel is perfect!
The breakfast is superb, the menu is delicious and varied.
The rooms are clean and comfortable, the location is superb!!!! We walked all day! Everything is close to the hotel.
The only downside is that the large towels smell awful! It's as if they were washed and left wet for a long time; they've gone rancid and smell really bad. We need to throw them out and buy new ones.
We'll definitely be back! A great hotel.
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€294
9.3/10
Great
AancoheBeautiful hotel, warm and considerate service staff, delicious breakfast, great location, within walking distance to the Royal Palace of Madrid, Puerta del Sol, and even Retiro Park. The car rental company has a store in the underground garage of Plaza de España. You can pick up the car there. It's only a 500-meter walk, everything is perfect, and it's worth coming back. That day I went to the rooftop swimming pool and unexpectedly met a handsome foreigner waiter who spoke Mandarin better than me😄. There was also a Chinese girl in the restaurant who was enthusiastic and capable; if the price is acceptable, there is nothing to worry about.
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€639
9.3/10
Great
WWojiaotuyuI booked the hotel a month in advance, and they kept sending confirmation emails closer to the due date, asking about my dining preferences, etc. The service was excellent; they usually sent emails in both Chinese and English. I booked the hotel for my boss, and he gave it a good review!
IIvelliosssThe service was excellent compared to other hotels in Europe, and the hotel even had many special creative touches for the Chinese New Year. The lobby and public areas were first-class, while the rooms were slightly less luxurious but still acceptable. The beds were quite comfortable, and the overall facilities were relatively new. Breakfast was mainly à la carte, and the taste was pretty good. The location was excellent; most major attractions were within walking distance. Another important point: there was running water… which is rare in Europe.
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€587
9.0/10
Great
GGuest Uservery good! Great experience and convenient transportation! Various scenic spots around are close to the train station. It is convenient to order takeout and take a taxi to the airport. The service staff is very friendly!
Hotel near Madrid City Center, Madrid 98.9% of visitors choose this area
Price per night from:€239
8.2/10
Very Good
GGuest UserStaff are friendly and helpful. We had problems in charging our car. We asked for help and they came in a minute to help. Carpark is just in the basement and so we could unload luggages and took the lifts from basement up to our room floor directly. Very convenient.
Room : spacious
Breakfast : not worth, only few varieties.
Cleanliness : looks clean in general. But I think the hotel should pay more attention to the 'little things'. One spoon in the room and a plate in the breakfast restaurant had dirt.
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