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9.4/10
Amazing
GGuest UserThe hostel is very well organized, has a great atmosphere, they give also many tips for tourism and the pub crawl is amazing. There only improvement point is related to the breakfast where there are no options with proteins.
Hotel near Madrid City Center, Madrid 100% of visitors choose this area
Price per night from:£28
9.1/10
Great
PPink323Hard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in.
We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room.
We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room.
In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction.
The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling.
Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good.
Hard Rock Hotel 距離 Atocha 車站步行不遠,10分鐘左右就到。門口有樓梯,我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。
我哋預訂了四晚家庭房,比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆,我辦理入住時口頭提醒。但入到的房間已有多一張折疊床,且只有一個洗手盆。致電接待我哋二人不需要額外床,且特別要求兩個洗手盆後,因語言障礙可能溝通較慢,前台最終同意調整房間。
我哋感激有安排,但起初員工態度似乎有些抗拒,還說「額外床就是這樣安排的」,臉上毫無表情。我必須堅持解釋,多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。
最後,前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情,但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel,或許文化差異讓前台員工對這類服務顯得不自在。
房間本身寬敞乾淨,配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音,但不影響休息,床邊還有耳塞。客房房務人員總是帶著笑容,非常親切。
總體來說,Hard Rock Hotel 硬體設施優秀,但暫時不確定會否再次入住。
GGuest UserIf I had known the suite would have a sofa bed and two single beds, I wouldn't have booked it.
The cleanliness and environment were quite good. The room was spacious, and there was a large supermarket a few hundred meters away. The microwave was very convenient.
I asked room service for a bottle opener, and they charged me 6 euros. I later returned it. Remember, delivery to the room costs money, but picking it up at the front desk downstairs is free.
GGuest UserGreat location, fast wi-fi, comfortable bed. Laundry room was a really nice bonus.
As for the downsides... On the first day people kept entering my room with their keycards, and not all of them were hotel workers, which was creepy. One night some neighbours were **********. Good for them, not so good for my sleep — so the soundproofing could be better. And I also got allergic to the shower gel which never happened before.
So it really was a 50/50 experience
Hotel near Madrid City Center, Madrid 100% of visitors choose this area
Price per night from:£117
9.1/10
Great
GGuest UserThe hotel bedding was very comfortable, and the cleaning lady was super friendly. She cleaned our room extremely well, even folding our clothes and tidying up our cosmetics ☺️. BUT! A certain female receptionist was incredibly rude, super mean to my friend and me. She rolled her eyes and pointed fingers at us, acting very impatient, yet she was very warm towards Caucasian guests... What's up with that?? Also, they assigned us a room right opposite the elevator?? It was so noisy with people passing by, we couldn't get any good rest... In short, I wouldn't recommend this hotel for Chinese guests; you might get eye-rolls, be pointed at, and be given a bad room.
AAnton L.We stayed at the hotel for one night and overall had a very positive experience.
The hotel is quite large and conveniently located slightly inside from the main street, in a quieter inner area. This actually makes car access very comfortable and convenient.
The room itself was great — blackout curtains (which are very important for good sleep), a comfortable mattress, and everything felt clean and well maintained. The service was also good and professional.
For a short stay, the price-quality ratio is absolutely fair. Overall, we were satisfied and would consider staying here again.
DDazhazhadesuThe hotel is located right next to Retiro Park, on the edge of Madrid's central business district. It takes over half an hour by subway to get to the Royal Palace or the Prado Museum area, or about 15 minutes by taxi. The nearest metro station is a very close 3-minute walk away.
The hotel's cleanliness was decent, but it's clear the facilities are quite old.
I booked a room without breakfast, but for some reason, breakfast was complimentary, which was a nice surprise. The variety wasn't extensive, but the taste was acceptable. You could also order from a menu.
OOskitarIt was great because it was very close to the Chamartín line and away from the noise and dust of the construction work at Chamartín Station. The breakfast was very good, and there was always something for everyone, so you didn't want for anything. The buffet was very good, and one of the receptionists was especially friendly. The pool was great, and the rooms were very comfortable. Plus, the windows closed very well. We both think we'll definitely stay here again. We didn't know the default reservation was for just one person... so we had to pay an extra fee once we arrived.
CCHOW LONG HANGThe location is convenient.
The staff are friendly
I like the public area on the ground floor, if there could be more charging place would be nice.
However, only 2 bathroom for 12 people is not enough. One of the bathroom only have cold water and the sink is outside the toilet.
I think it is a fair option for such a price in the city, still there is an improvement.
If you are a solo traveller that need a short stay, it is an acceptable choice.