Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 25, 2026|Premium Suite
Guest User
The hotel is wonderful! It's very well-maintained, super clean, smells great, and everything is incredibly organized. The gym is huge, well-equipped, has air conditioning, and new machines.
There's also a laundry room with new machines, a free water dispenser in the basement, and a vending machine with a good variety of options. The basement also has restrooms and a spacious, comfortable reception area for waiting.
The garage requires prior reservation and has a fee, but it's very well-located and convenient. The hotel's location is fantastic, and undoubtedly one of its major strong points.
I also want to give a special shout-out to Catalina, who is incredibly polite, attentive, and very meticulous. She takes care of the hygiene and cleanliness of the suites with great care and attention to detail. Her service is truly wonderful!
I highly recommend this hotel, especially for families. It's a very comfortable, clean, organized place with excellent facilities. We had a wonderful experience!
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Price per night from:554 BYN
Posted on Mar 16, 2026|Standard Queen Room
Anonymous UserOverall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night from:496 BYN
Posted on Apr 8, 2026
Guest User
The hotel's location, facilities, rooms, and amenities are all perfect. The service level is generally good, although a few staff members fall short (some servers aren't as considerate, for example, their attitude when clearing plates at breakfast isn't very friendly, and their English isn't great). Otherwise, an overall score of 4.8 or higher would be no problem.
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Price per night from:1,857 BYN
Posted on Mar 27, 2026|Premium Room
fei81Pro: The room itself was good. Clean and comfortable.
Cons: I also need to mention that i was travelling with medicine that needs to be in certain temperature. When i arrived, i asked them to put my ice gel in freezer. I mention this 3 times. Its supposed to be in freezer, not refrigerator. They still put my ice gel in refrigerator so the ice gel is not frozen when i need it. It seems nothing for you, but for someone who needs the medicine it is actually very important.
Another incident: i go down to receptions for tooth brush, receptions said they will send it to my room. I waited and nobody came. Then i called, the receptions told me to go to receptions again to pick the tooth brush because he found noone can send to the room. Then why didn’t he just gave it when i go to receptions the first time.
There is nothing wrong with your hotel but please train your receptions better.
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Price per night from:688 BYN
Posted on Jun 1, 2025|Deluxe Suite
Latuoweiyawanglan
I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.
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Price per night from:532 BYN
Posted on Oct 28, 2019
GUOHUANSuper invincible recommended recommendation! It's a little farther from the old town, not too far from the train station and the Prado! It is also close to the subway. The breakfast is delicious! The room is good too!
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Price per night from:982 BYN
Posted on Jan 18, 2026
Guest User
Love the theater theme throughout the hotel. The spiral staircase is a work of art, and the overall atmosphere is very sophisticated and chic. It really stands out from standard chain hotels. On the location: Perfectly situated on Gran Vía! I was able to walk to almost everything. Near Callao, Sol, and the Royal Palace are just minutes away. The reception staff were very welcoming and extremely helpful, which made the stay even better. Many thanks to Roberto and Patricia at the front desk for their exceptional service. Roberto was incredibly helpful with recommendations and arranging luggage storage while I continued my trip to Morocco. Patricia’s warm personality, efficiency, and attention to detail truly stood out from organizing my wake-up call to advising on the best route to the airport to avoid morning traffic. Always kind and smiling, she really makes you feel at home. Lastly, a big thank you to the lady for arranging help with my two large pieces of luggage, and to another gentleman at reception who made my check-out seamless. I forgot their names. But I highly recommend this hotel not only for its excellent location, but also for its stylish art deco and theater-themed rooms, which I find very stylish and defo a nice break from the standard and generic hotel decor standards. Especially the staffs who truly make me feel at home.. Thank you!
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Price per night from:749 BYN
Posted on Jul 27, 2026|Executive Queen Room with Lounge Area
Guest UserGreat location, very close to Goya station. Most of Madrid's main attractions are just a few stops away.
We booked a family room, which was spacious and well-equipped. One day we had the 'do not disturb' sign on the door, so no room cleaning was done. In the evening, a staff member brought extra towels and toilet paper. The drinks and snacks in the mini-bar were complimentary. Overall, we were very satisfied!
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Price per night from:631 BYN
Posted on Jul 6, 2026
Dr. Julio BernalThis hotel is conveniently located near Calle Alcala and it is about a 7 to 12 minutes ride from the airport. Ciudad Lineal metro station is very near. From there you can use thr Madrid Metro system. The hotel is well maintained and the room was really clean. The breakfast buffet is quite good. The only thing that could be better is to try to grant the guests’s requests. I sent one about having certain room ( I have stayed here 13 times including this time…) I didn’t even get a reply from the hotel. Regardless of this, the hotel is a very good choice and I still enjoy this place. I want to mention Raul from the breakfast buffet. He is a great asset for this place keeping with the other staff as neat and efficient as ever. Muchas gracias
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Price per night from:405 BYN
Posted on Jan 6, 2026|Classic King Room
JaniceEverything is perfect except the hotel location which is a little far from the nearest metro station and of course, away from the main shopping district and attractions.
However, the comfort of the room more than made up for it. The shower head pressure was strong, the sheets were clean and crisp, and the a/c and heater worked fine. The housekeeping service was pretty stellar as well, and we even got a can of olive oil as a welcome gift as well as a bagel as part of the Three Kings’ celebration.
If you are looking at doing your laundry, note that the nearest laundromat is abt a 7mins walk away (300m). Bring your bedroom slippers too as the hotel doesn’t provide any.
Overall, we had a great stay at Hard Rock Madrid and will recommend all who are looking for a lux stay at a reasonable cost.
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Price per night from:953 BYN