Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.6

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

This is the best hotel I've stayed at in London, and I've visited many times! This hotel just opened in 2026, and I boldly booked it because I'd previously stayed at another hotel from the same brand in Hangzhou. The hotel environment is exceptionally good – it's only about a 5-minute walk to a subway station, and there's a huge shopping mall and supermarket nearby! All sorts of restaurants are also available!

The room was super clean and comfortable! I highly recommend it! Even if you want to visit major attractions, it's only a few subway stops away!

All the front desk staff were young, vibrant, and very friendly! Since my flight was at 6 or 7 PM, I asked if I could have a late check-out. The hotel staff kindly extended my check-out until 2 PM, and my children and I had a wonderful stay here!

I will definitely stay here again next time I'm in London!

The service was consistently excellent, as always. We even got free champagne and drinks since it was a weekend, and lucky us, it was Easter so there was chocolate too! The room was a bit small, but that's pretty standard for Zone 1 in London, especially abroad. Still no gym though. Breakfast was the usual spread.

Great location, really close to Chinatown. It can get a bit noisy during the day because of the plaza downstairs, but it's fine at night, so you can get a good night's sleep. They also allow service dogs without an extra charge, and check-in was super quick.

The room was very spacious, and it's not far from the train station, Hyde Park, and Kensington Gardens. There are plenty of restaurants downstairs, and a shopping mall and supermarket are also very close by, making shopping and dining incredibly convenient.

The location is very convenient, close to Earl's Palace subway station! However, I specifically booked a room with a window, but due to the lack of available rooms upon check-in, I was given a windowless room on the basement level. This was very unsatisfactory, as windows cannot be opened on the basement level, so the ventilation system had to be on, resulting in significant noise. The breakfast was acceptable, with a variety of English breakfast options.

Ctrip handled the room type issue promptly, and I was satisfied with their service.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

Newly renovated hotel and in an awesome location. Near airport and flushing Chinatown right out the door. Room was clean but seems like the people was in a hurry and left the recycling/trash bins on the table, coffee maker all detached and the cushion of the chair lifted off. The reception was awesome and checking in was super fast. The only complaint I would have is the air conditioner was pretty loud. Overall a nice experience.

My wife, our 5-year-old son, and I recently spent 3 memorable nights at Hotel Indigo New York Downtown Wall Street during our family trip to New York City, and it proved to be the perfect home base for exploring the city’s iconic Financial District and beyond. Nestled at the corner of Wall and Water Streets, the hotel’s location is unbeatable—just steps from the New York Stock Exchange, a 5-minute walk to the Wall Street subway station, and within easy reach of attractions like the 9/11 Memorial, South Street Seaport, and Brooklyn Bridge, which were all engaging for our curious little one.
We booked a standard room with two queen beds, which was surprisingly spacious and comfortable for our small family of three. The room was impeccably clean, featuring modern decor that blends classic charm with contemporary style, hardwood floors, and large noise-canceling windows that kept the busy city sounds at bay—a lifesaver for our son, who needs a quiet space to rest after long days of sightseeing. The plush bedding ensured we all slept soundly, and the room was well-equipped with plenty of USB charging ports and free Wi-Fi, which kept our son entertained with his tablet during downtime. We also appreciated the daily housekeeping and complimentary bottled water, small touches that made our stay more convenient.
What impressed us most was how family-friendly the hotel was, even in the heart of the bustling Financial District. The staff was incredibly warm, patient, and attentive—they greeted our son by name after the first day and went out of their way to make him feel welcome. The lobby had a cozy lounge area with free Wi-Fi, where we could relax with our son before heading out, and there were convenient coffee stations for a quick pick-me-up in the morning. The hotel is also pet-friendly, though we didn’t bring our furry friend, it was nice to see the welcoming vibe extended to all families.
The hotel’s amenities were perfectly suited for our family trip. The 24-hour fitness center allowed my wife and I to squeeze in a quick workout while our son napped, and the concierge was extremely helpful—recommending family-friendly restaurants nearby and helping us plan our itinerary to avoid crowds at popular attractions like the One World Observatory, where we even got a 25% discount card through the hotel. We also loved exploring the surrounding neighborhood on foot, with cobblestone streets, historic buildings, and the charming Tin Building just a short walk away.
Overall, our stay at Hotel Indigo New York Downtown Wall Street was fantastic. The hotel’s prime location, comfortable and quiet rooms, thoughtful amenities, and warm, family-focused service made our New York City trip unforgettable. It’s the perfect choice for families traveling with young children who want to be in the heart of the action while still having a peaceful place to retreat. We highly recommend it and would definitely return on our next family trip to NYC.

Room was small, did not provide water bottles had to go down to the concierge to refill or buy from whole foods-7-11. Our Tv broke down half way but luckily the hotel managed to fix it within a few hours. 

To boil hot water had to go down to the concierge to do so. No amenities were provided. It is just a place to sleep.

For the price was not worth it. I accidentally booked 8 nights which the hotel refused to cancel without giving a reason why. Bear in mind after booking I immediately contacted the hotel to mention this typo but they refused to correct it. Luckily trip.com managed to come through to reimburse me a little for the losses.

Overall will not stay again. There are better hotels for the same prices. Only selling point was location was good.

Location is very central, staff nice enough and with service charge of $36 you can have a free breakfast ans a drink a day…but not if u are vegan!!

To be fair for the price range I was expecting something a bit more up class .

Facilities: OK
Health: OK
Environment: good, very close to the subway, very convenient to travel
Service: Good, people are nice and patient
Old-fashioned classic hotel. Very convenient nearby, small convenience stores, atm machines, breakfast shops are very close.

My stay at Hotel Indigo on the Bund was absolutely perfect! The unbeatable river view from the front row was incredible. The room design was full of old Shanghai charm, with exquisite details. The location is excellent, making it super convenient for getting around and exploring the food scene. The service was warm and attentive, and the night view from the rooftop terrace was absolutely stunning. The hotel was spotless and very clean, and the bed was incredibly comfortable. This is definitely my top choice for accommodation when visiting Shanghai. Highly recommend!

Just got back from overseas and spontaneously chose this hotel. My overall stay experience was comparable to some of the luxury hotels on the Bund. From the moment I got out of the car until check-in, a bellboy helped me with my luggage and escorted me to my room. The room amenities were also excellent; it's one of the few hotels where the minibar actually includes complimentary drinks. The 60m² room is far more spacious than many other hotels in the same price range. Paying around 1000 RMB for this level of service and room experience was definitely worth it. Although there was a minor cleanliness issue in the room, I reported it to the front desk, not as a complaint but just as a heads-up, and they were proactive in their response and compensation. I'll definitely rebook when I visit Shanghai again.

Came here for a weekend getaway on a Saturday night, booked a deluxe lake view balcony room primarily to watch the fireworks.

Before checking in, I received a call and was added on WeChat, where they sent me the parking lot address.

Arrived at the hotel around 7:30 PM, and during the check-in process, I was unexpectedly upgraded to a lake view suite – a very pleasant surprise!

The room was incredibly spacious with high ceilings, and being a new hotel, the decor was also exceptionally beautiful. The balcony room offered a direct view of Dishui Lake, and the fireworks were perfectly clear. No need to jostle with crowds on the ground; enjoying the fireworks with a drink in hand was incredibly relaxing.

Breakfast was served until 12:30 PM, allowing for a leisurely lie-in before heading down to eat. The breakfast selection was decent; the curry was particularly delicious, and the fried dough sticks were perfectly crispy. Waking up and going straight for breakfast felt like having lunch – truly maximizing the vacation vibe!

Indigo

Columbus

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