Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

The hotel was very clean and quiet. The 'Zhenxuan' room was a good size, the bathroom was spotless and well-designed, and the sink was even suitable for washing clothes. Finding a good value hotel in central London is incredibly difficult, so I was really pleased to discover this place. It's close to the tube station, has a supermarket nearby, and is located in a lovely residential area. I stayed here for a few days of sightseeing and ended up extending my stay.

The hotel's location is excellent, and the surrounding neighborhood is quiet at night. There's a Waitrose and Tesco just a few steps away, which is very convenient. Several bus stops are within a short walk, making it easy to get anywhere. The tube station is about a 10-minute walk, which isn't too far. The hotel cleans the rooms daily, which is a big plus for London, and it also has air conditioning. The front desk offers fruit and biscuits, and the breakfast is delicious.

Dear Indigo London Chinatown Management / Trip.com Support,

My name is Brian, and I am writing to formally raise a serious complaint regarding the conduct of your Receptionist, Sabrine, during my recent stay.

I want to be clear that I genuinely enjoyed the hotel itself. I stayed for two nights after my arrival and was fully planning to return next week for an additional week-long stay. However, because of this incident and the way it was handled, I have decided not to proceed with any further bookings.

On the morning of checkout, Receptionist, Sabrine, came to my door at 11:00 AM and mentioned a £40 late checkout charge. I clearly told her she could come in to explain properly, but she did not. Instead, she expected me to simply accept and understand this charge without clear communication.

At no point was the £40 late checkout fee clearly explained to me in advance. Guests should never be confronted with additional charges without transparent explanation either prior to their stay or clearly and professionally at the time. Neither occurred in this situation.

Additionally, I was informed that there was no luggage storage space available. However, when I checked personally, there appeared to be available space. The explanation provided was inconsistent and did not demonstrate a genuine willingness to assist.

This situation reflects a serious failure in customer service standards. Clear communication, transparency, and professionalism are fundamental expectations in hospitality. As a direct result of this experience, the hotel has lost a returning guest who was prepared to extend his stay significantly.

I expect this matter to be reviewed seriously and addressed appropriately.

Sincerely,  
Brian

Very close to Paddington train station with lots of bars and restaurants nearby. The hotel was nice, staff very friendly, and the breakfast was good.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

We booked two rooms from July 16-20 and 18-20, 2026. On the evening of the 17th-18th, when we returned to the hotel, our rooms hadn't been cleaned. On the 19th, before heading out, I informed the male receptionist with silver hair to please clean our rooms. He replied that he couldn't and would only be able to do it after 4 PM. On check-out day, I forgot my tablet and power bank at the hotel. I called back, and the same male staff member said he would check for me and asked me to call back in 10 minutes. While I was on the train heading back to the hotel, I tried calling again, but no one answered. When I arrived at the hotel, there was no one at the counter. I went to the kitchen to ask them to call a receptionist. The silver-haired male staff member then told me he had checked and there was nothing in the room I had just checked out of, and then he walked away. Later, a female receptionist with black hair came out after checking in another guest. I explained the situation to her, and she called to inquire for me. She said the person on the line reported there was nothing. I then showed her that I had tracked it, and it was still at the hotel. I intended to file a police report if I didn't get it back. The female staff then told the person on the line that the customer had shown proof that the tablet was still at the hotel. After that, I finally received my tablet and power bank back. Hotel staff should be service-minded and honest.

Fantastic! Super clean and the view is pretty good too. The entrance on the ground floor was a bit small and under renovation. There was one overweight Asian woman at the front desk who had a terrible attitude, acting like she looked down on Chinese people and favored foreigners. The hotel itself is great though! All the other front desk staff were excellent!

Conveniently located near Wall Street with easy subway access. There's a great Danish healthy fast food restaurant nearby called Joe and the Juice, definitely worth checking out. You'll also find a pizza place, street-side taco trucks, and ice cream trucks. The hotel is very clean and has good soundproofing. Like most hotels, there's no hot water in the room, but the lobby offers refreshing lemonade and luggage storage, which is a nice touch.

The location is convenient, the surrounding restaurants are also very convenient, and the hygiene is average

So glad I booked this hotel! The only downside is the price, but seriously, that's it! It's super close to everything – the New York Stock Exchange and the 9/11 Memorial are both within a 5-minute walk, and the subway is literally right downstairs, making it incredibly easy to get anywhere. There are also plenty of supermarkets nearby. They offer complimentary bottled water, but remember to ask for it at check-in, as they don't automatically offer it.

Location is very central, staff nice enough and with service charge of $36 you can have a free breakfast ans a drink a day…but not if u are vegan!!

To be fair for the price range I was expecting something a bit more up class .

The location of this hotel is simply unbeatable! Situated right at the starting point of the Bund waterfront view and extending along the embankment, it boasts a truly unique geographical advantage. Right next door is the Fosun Foundation, which frequently hosts various events and exhibitions, making it extremely convenient to visit. Just a short walk further leads you to landmarks like the Peninsula Hotel and the Peace Hotel, making sightseeing a breeze.

The hotel's interior design has a bit of a vintage ”Old Shanghai” vibe, creating a strong and atmospheric ambiance, and there are a lot of foreign guests staying here. Breakfast is served on the 6th floor by the river; you can enjoy the river views while eating, offering a fantastic field of vision.
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Additionally, the hotel is very friendly to IHG Rewards Club members, offering complimentary room upgrades upon meeting certain conditions. The front desk service is particularly commendable—professional and enthusiastic. Highly recommended for its great value for money! 👍🏽

Came to Shanghai for an exhibition during the National Day holiday. We originally booked Atour Yuyuan, but the room couldn't fit 2 adults and 1 child, so we switched here at the last minute. If I really have to pick out a minor flaw, it's that the location is a bit far from public transportation, but these days, taking a taxi around the city is super easy. This hotel was a pleasant surprise—the room is huge, the sofa bed is plenty big enough for an adult, and the hardware design surpasses many other hotels in this tier. Breakfast was quite good; after finishing, we even packed some noodles to take back to the room, and the staff cheerfully agreed. Very satisfied with the service. The movie theme is also a nice distinctive touch. Overall, given the quality and the price point, it offers great value for money and even exceeded expectations.

Chose this Hotel Indigo I've been dreaming of for a business trip to Dishui Lake, and the overall experience totally exceeded my expectations. Both the hardware and software made me feel extremely comfortable.

🌊 【Unbeatable Views, Exceptional Sightlines】
Whether day or night, the scenery outside the window is picturesque. Pulling back the curtains reveals the sparkling waters of Dishui Lake, along with distant bridges and sailboats. At night, overlooking the lake's nightscape and the bustling traffic lights is both quiet and romantic~

💁♀️ Impeccable Service, Highly Responsive
A huge thumbs-up for the service response speed here! I injured my foot and called the front desk for a Band-Aid. A robot delivered it right to my door super fast—this kind of efficiency really gives you great peace of mind!

🍳 Delicious Breakfast
I recommend the steaming hot wontons; one bite warms right up. They also serve lamb chops for breakfast, and breakfast goes until 12:30 PM, which is an absolute lifesaver for night owls!

📸 【An Artsy, Instagram-Worthy Lobby】
Finally, a special shout-out to the giant pink plush monster installation in the first-floor lobby (Photo 7). Lying on the green plush grass with floating clouds overhead, it's insanely photogenic. Whether you're traveling with kids, besties, or a significant other, you could easily spend half a day taking photos here!

🌟
Next time I'm at Dishui Lake, I'm definitely booking this place without a second thought!

Indigo

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