Name: Sheraton Xi'an South
Address: Xi'an, China
Rating: 9.6

China

Shanghai

Türkiye

Istanbul

Xi'an

United Arab Emirates

Dubai

United States

New York

Guangzhou

Huge thanks to the front desk staff for their warm and enthusiastic service; it was a world of difference compared to the hotel in Dishui Lake a few days ago. I truly felt at home! The service was excellent, and the hotel's location is also great. Very satisfied! It would be perfect if the room facilities could be updated, especially the electrical outlets, which were quite bad. A big shoutout to the front desk staff in the picture!

The room is incredibly spacious and very tidy. I really appreciated the thoughtful addition of a drying rack, which was super convenient. The hotel facilities are excellent, and the breakfast offers a wide variety of choices. It's also very well-located with convenient transportation, plus they offer a shuttle bus service to exhibitions. Overall, a really nice experience!

Although the facilities are a bit older, the room was very clean and the service was prompt.

The room was excellent and offered a fantastic sea view. The bed was very comfortable. The hotel's ambiance was great, and the service was equally impressive. I'd like to give a special commendation to Devin Jia, who has assisted me with check-ins on several previous stays. His service attitude is outstanding, he's always smiling, and he makes every guest feel truly at home. Highly recommended!

I recently stayed at this hotel and had a delightful experience. The location is convenient, with easy access to public transportation and nearby attractions. My room was spacious and well-furnished, featuring a comfortable bed and a modern, spotless bathroom. The hotel offers excellent amenities, including a well-equipped fitness center and a relaxing spa. Dining options were diverse and delicious, catering to various tastes. The staff were friendly and attentive, providing outstanding service throughout my stay. Overall, the Shanghai Jia Ding Sheraton Hotel is a great blend of comfort, service, and convenience, making it an ideal choice for both business and leisure travelers.

A wonderful place to spend the weekend with family and kids! Special thanks to Vivian at the front desk, who is kind, helpful and attentive. She gave us another bed and crib so that grandmama can also spend the night with us and baby. Will come visit again.谢谢Vivian和酒店的staff ;

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable.

**I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service**

1.  **Excellent Hardware Facilities:**
    The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive.

2.  **Heartwarming Support from Frontline Staff:**
    Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay.

**II. Negative Experience: Disorganized Management, Slow Service Response**

1.  **Chaotic Check-in Process, Excessive Communication Burden:**
    Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor.

2.  **Basic Services Missing, Superficial Emergency Handling:**
    Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized.

3.  **Passive Management, Relying on Frontline Staff to ”Firefight”:**
    From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff.

**III. Summary and Recommendations**

If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children.

**Suggested Improvements:**

1.  During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time.
2.  Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out.
3.  Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration.

Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management.

(Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

Kızımla kaldığımız sürede onun güvende olduğunu ve birlikte eğlenebildiğimiz söylemek pek mümkün.bunu bize sağlayan güvenlik vardiya amiri Aziz bey ve ekibine gece müdğrğ tonton Osman bey ve vardiya çalışanlarına ayrıca yaşadığımız küçük çaplı sorunları çözmekle kalmayıp odamıza jestler bulunan harika otel çalışanları ve yine Aziz beye sonsuz teşekkürler ederiz .çalıştığım saatlerde kızımın tek basına otelde kalabilmesi benim için büyük bir lüks ve aklım hiç kalmadı çünkü kendi çocukları gibi emanet ettim . Kahvaltıda dikkat ettim zarar ziyan israf olacak ürünler konmamış bu duyarlılık için ayrıca kendi adıma kaynak tüketmedikleri için shreaton ailesine yine teşekkür ederim .her gün odamız tertemiz girdik .her ay birlikte olabilmek dileğiyle ...

The hotel was clean, quiet, and the staff were friendly.
It's a bit far from the tourist attractions, but there's a large shopping mall across the street, making it a convenient place to stay.
Breakfast, while limited in its selection of prepared dishes, offered a wide selection of cheeses, olives, dried fruit, nuts, and yogurt, making it a fun place to choose from.
Omelets were conveniently brought to the table when ordered.
Highly recommended for those who prefer the hustle and bustle of the city.

Berrin at the desk is so helpful, thoughtful and extremely curious 
Other staff at the from door and also the sure manage are all doing an amazing job , Beyza is great too at the deals 
I extended my stay here for all this e reasons above 
Will come back again 🥳

Excellent breakfast 
Great room 
Staff very helpful 
Nice location close to some nice malls and restaurants 
Definitely will stay again,  3rd time here and it's getting better each year

Love Atasehir area. Nice, clean, organized and safe. 
The grand Sheraton staff are friendly, warm and helpful. The house keepers are extremely helpful for keeping the rooms clean and comfortable.

I had read some reviews beforehand saying the hotel had been around for a while, so I didn't have high expectations. Luckily, a related department contacted me in advance, sending the hotel's location and other relevant information, which was very thoughtful and made a great first impression.

Staying for three nights, I kept thinking how glad I was to have booked this hotel. I've already recommended it to friends planning to visit Xi'an.

I stayed in an executive room. Although I didn't get an upgrade, the room was spacious and very nice. The breakfast and executive lounge were great, especially the Roujiamo (Chinese hamburger) and Yangrou Paomo (pita bread soaked in lamb soup) at breakfast – they were absolutely delicious! I had to have them every day. There were also plenty of Western options, which was excellent.

Later, the hotel provided complimentary fruit and a late check-out.

The swimming pool and gym are also a big plus.

Oh, and the Longshouyuan subway station, Exit B, is right downstairs, making travel incredibly convenient. There's also the super lively Longshouyuan Night Market nearby with tons of delicious food.

Great and helpful staffs. The hotel is nice and extremely comfortable. The location is not too far from the Bell Tower, you can just book an e-hailing service with an average of about 12 yuan.

This time I stayed at Sheraton, and the experience was very good. First of all, the hotel facilities are very new. The exclusive room I stayed in is larger than the general room or even the executive room. When checking in, I met the staff Ms. Helen, who patiently introduced the differences and advantages of the hotel rooms to me. The processing speed was also very fast. After checking in, she tried her best to meet our accommodation needs, which was very nice. The room service staff Zhao Xiaoning was also very serious. He always cleaned the room every day and was friendly. Finally, I would like to praise Mr. Guo Jiabao, a hotel staff member. During the few days of stay, Mr. Guo greeted me with a smile every time, and I felt the real five-star service quality. Next time I have the opportunity to go to Xi'an again, I will choose this Sheraton.

I stayed at the Sheraton Xi'an High-tech Zone for my training trip, and it was an absolutely fantastic experience! The ambiance was elegant, and my room was spacious and spotless. The breakfast spread was incredibly varied, offering a great selection of both Chinese and Western dishes. What truly stood out was the wonderfully thoughtful staff member at the breakfast restaurant – she remembered I drank an Americano every day and would have it ready for me in advance. Talk about exceptional attention to detail!

Sheraton

Columbus

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