Kotohira Hotels with Breakfast

"Nice hotel, good room, historical value, very clean, the front desk clerk is also very good, although the hotel has stairs, but the two waiters worked hard to help us move the itinerary to the room, thank you very much! But this hotel does not have a formal counter to check in, so we also need to pay attention to the brand nearby before seeing which store to go to to handle the check in service. The most unacceptable thing is that when booking this hotel, the check-in payment has been deducted, and the payment will be officially made when you arrive at the local area, and then you have to wait for 3-35 days before arrange the original return. I have waited for a month so far, and there is no refund. According to the customer service of trip.com, the payment has not been refunded because the hotel has not made a loan, so I have to wait. I can't understand this very well, so I can't get a full score on the service ..."