Intercontinental Hotel & Resorts Hotels in Chengdu

My stay at this hotel was excellent. The front desk staff were warm and efficient, offering a warm glass of water upon arrival, handling check-in quickly, and providing helpful directions for the surrounding area. The room was clean and tidy with no strange odors. The bedding was soft and comfortable, and the deep-sleep pillow perfectly cradled my neck. The soundproofing was also very good. The bathroom had a separate wet and dry area, and there was plenty of hot water. The breakfast was rich and delicious, and the late-night congee was a comforting touch. The lobby had a wonderful scholarly atmosphere, and the attention to detail throughout was impressive. Overall, it was a comfortable and cozy experience with great value for money. It's suitable for both business trips and leisure travel. I'll definitely choose this hotel again next time.

Is this seriously a five-star hotel anymore?? I wasn't even going to write a review, but the more I think about it, the more annoyed I get. The first picture shows the fruit platter we ate from the day before, still sitting there with stains when we came back. The second picture shows urine stains from the previous night, also still there. The kicker is, staff *did* come in to clean. I'm speechless. I get that I'm not paying 200 yuan expecting five-star service, but I still paid good money. The front desk staff always act like I owe them something. Only the doorman at the entrance was nice; every other service person was utterly terrible! Is this what happens when an old five-star hotel gets too comfortable, thinking it's a luxury brand or something? Also, my deposit hasn't been refunded, and it's been two days already. Is IHG using customer deposits as their own cash flow, seriously? Let it sit in the account for a couple more days to earn more interest, right? If you don't have money, don't run a hotel!