Indigo Hotels in Edinburgh

The hotel decor, cleanliness, and ambience were all excellent. My only complaint was the bed ,it was the worst we have ever slept on. My husband and I spent the night holding on to the edge as it sunk so baddly in the middle. Our first night was in rm 105, we complained to reception and were moved to 203. However the bed was only marginally better. The headboard is also too far away from the bed,causing the pillows to fall down the back of the bed. I feel it is such a shame as everything else was so good. I would also like to compliment all of your staff, they were so well mannered, pleasant and professional. Please sort out your beds,it is so important and is the only thing letting your beautifull hotel down.

The hotel is almost directly opposite Edinburgh's famous medieval architecture landmark, making its location incredibly convenient. Compared to the hotel I stayed at in Edinburgh for the first few days of my trip, this place's location, location, location is truly prime real estate. Photos of the staircase and hallway decor can be seen in previous Trip.com reviews; the ambiance is good, but in person, I found that they were just printed versions, which felt a bit rough and not quite like the moving staircases from Harry Potter. Also, there wasn't an enthusiastic staff member to explain things to us. When I asked, they simply said, 'They're all famous historical figures from Edinburgh, you probably won't recognize them, and I don't know all of them either...' Fine, but it was a bit of a missed opportunity. The main part of the room I stayed in had an elevator, but there was still a small flight of stairs, as shown in picture 4. This is typical for historic buildings; even the castle hotels I've stayed in before were like this, so I can accept it. The room itself was still a bit small. The card on the desk mentioned the hotel group's strict cleanliness standards and offered re-cleaning if unsatisfied. During my stay in the UK, one thing I really dislike about hotel shower designs is the consistent half-glass partition. Even 2/3 would be better! It made me have to shower very carefully to avoid flooding the bathroom. I don't know where that design concept came from. The complimentary biscuits, crisps, coffee and tea bags, and glass bottled water were all of decent quality, fitting the hotel's class. I found the hotel staff to be quite pleasant, and the hotel's buffet breakfast plus a-la-carte options were all standard and satisfactory. If I get the chance to visit Edinburgh again, this hotel is definitely worth considering for a return stay!