With a stay at New Town Hotel, you'll be centrally located in Edinburgh, within a 5-minute walk of George Street and Princes Street. This hotel is 0.6 mi (0.9 km) from Royal Mile and 0.3 mi (0.5 km) from Edinburgh Playhouse Theatre.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and luggage storage.
Stay in one of 31 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
"There is no elevator. The stairs are tall, narrow and steep. Two large boxes are moved upstairs. The room is still quite big, but the floor is not flat. The slope is also small. The water pressure is also small."
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.0/10
Great
GGuest UserThe environment is great and very clean, with good soundproofing – you can't hear conversations from next door. It's also quite close to attractions like Princes Street, just a short walk away. Plus, there's a large mall nearby, which is convenient if you don't want to order takeout and prefer to eat there.
Hotel near New Town, Edinburgh 2.4% of visitors choose this area
Price per night from:€182
8.9/10
Very Good
HHeisei3TokyoSnowI really liked this hotel. The front desk staff were very friendly. As for the location, since Edinburgh isn't very big, you can easily walk to the city center from the hotel.
They seemed to notice I had a large suitcase and upgraded my room.
Hotel near New Town, Edinburgh 2.4% of visitors choose this area
Price per night from:€156
8.8/10
Very Good
GGuest UserService was good enough and as per expectations of a big hotel brand. Nothing to complain about.
The only complaint I have is about the amenities. There was no dental kit provided in the room and when requested for, I was asked to come down to the reception to collect it rather than have housekeeping deliver to the room. There was no single use slippers either and I had to pay £5 for it which I felt was pretty excessive for a disposable pair of slippers.. I paid for it anyway since I needed it. The staff were kind about it though and could do nothing as it was hotel policy.
Hope Novotel can review its policies on the provision of these amenities.
Hotel near Edinburgh Old Town, Edinburgh 15.9% of visitors choose this area
Price per night from:€171
8.7/10
Very Good
GGuest UserExcellent Location, but Serious Security Lapses
I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience.
The Highlights
Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring.
Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions.
Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly.
Room Maintenance & Tech Issues
Unfortunately, the shine started to wear off once we settled into the room:
Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day.
Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception.
Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette.
A Major Security Concern
The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds.
Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols.
Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.
GGuest UserGreat location and super friendly staff. The breakfast was very basic, though I guess that’s expected for this type of hotel. On the downside, the AC was terrible—it had a mind of its own and it was impossible to get it to blow warm air.
OOllieSFairly average hotel. Not worth the prices they charge.
Emailed reception 3 times before arrival, not one reply.
Room was nice and modern. Bed was comfy and shower was strong. Windows were only single glazed and looked over the train station which meant it was noisy even through the night.
The executive lounge isnt really an executive lounge. Its just the breakfast room. Offering was fairly basic. Coffee machine didnt work much during our stay. On the lower ground floor so no windows. The old lounge upstairs was much better. Clearly cutting back on what they offer to save money.
Breakfast was clearly designed for the American market. Crispy streaky bacon etc. Not what you normally get in the UK. Not the worst breakfast we've had but certainly not up to Hilton standard. Again, coffee machines not switched on so only standard coffee and tea was available, no cappuccino etc.
Wouldn't stay here again. There are many hotels in Edinburgh that offer much better value for the price charged.
Hotel near Edinburgh Old Town, Edinburgh 15.9% of visitors choose this area
Price per night from:€179
8.6/10
Very Good
GGuest UserThe location was generally ok, just was not prepared for the hilly nature of Edinburgh. It was roughly a 15-20 minutes walk away from the Waverley train station. On top of that, you could also walk to other iconic sites like the Edinburgh Castle, the Scott Monument, and Carlton Hill from the hotel while walking through iconic streets like the Victoria Street. Location wise I'd definitely say many attractions are highly accessible in walking distance from the hotel. The room was also clean and the staff were pretty friendly. One downside is that we did not get to try the facilities or food there so we cannot really give our opinions.
Hotel near Edinburgh Old Town, Edinburgh 15.9% of visitors choose this area
Price per night from:€173
8.2/10
Very Good
JJoejo yuI stayed in a 6 people room with a private bathroom and shower. The room was very clean. Although I needed to make my own sheets, it wasn't a problem. The bed and sheets were very comfortable and there were no unpleasant odors. My family and I had a very pleasant stay, especially the bathroom, which was exceptionally clean.
Hotel near Edinburgh Old Town, Edinburgh 15.9% of visitors choose this area
Price per night from:€17
8.0/10
Very Good
LLowryafThe room quality is on par with a 3-star hotel in China. The hotel staff were very friendly and provided excellent service, but the room layout was quite odd and winding. The bed wasn't very big either. It's super convenient if you want to visit Calton Hill, but I wouldn't recommend it if you're primarily interested in the city center, as it's about a 20-minute walk.
Hotel near New Town, Edinburgh 2.4% of visitors choose this area
Price per night from:€134
7.7/10
Good
GGuest UserGreat stay! The staff were really friendly and helpful. The location was perfect and close to everything. The room and bathroom were clean, and the atmosphere was very social.