With a stay at New Town Hotel, you'll be centrally located in Edinburgh, within a 5-minute walk of George Street and Princes Street. This hotel is 0.6 mi (0.9 km) from Royal Mile and 0.3 mi (0.5 km) from Edinburgh Playhouse Theatre.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and luggage storage.
Stay in one of 31 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
"There is no elevator. The stairs are tall, narrow and steep. Two large boxes are moved upstairs. The room is still quite big, but the floor is not flat. The slope is also small. The water pressure is also small."
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.0/10
Great
GGuest UserThe environment is great and very clean, with good soundproofing – you can't hear conversations from next door. It's also quite close to attractions like Princes Street, just a short walk away. Plus, there's a large mall nearby, which is convenient if you don't want to order takeout and prefer to eat there.
Hotel near New Town, Edinburgh 2.3% of visitors choose this area
Price per night from:€182
8.9/10
Very Good
LlyntravelstoI recently stayed at this hotel during my solo trip to Edinburgh, and I couldn’t have asked for a better experience. The staff were incredibly friendly and welcoming, making me feel safe and looked after throughout my stay. The room was spotless, cozy, and well-equipped with everything I needed.
GGuest UserThe only thing that was good about this hotel was the location- the most central. Everything else was pretty bad. I have requested a room with a nice view for our special occasion but was given a room with the view of the industrial back wall. Called the manager and he came and apologised and said there were no other rooms left.
The room itself was outdated, looked like a hostel rather than a hotel. We have travelled a lot but this was the worst hotel we have stayed in. Our special occasion was ruined. The room was so tiny that it was difficult to squeeze a suitcase between the bed and the wall. The TV had no internet connected. There was no mini fridge. The bathroom entry door was a squeeze. The toilet was so close to the wall that you would be pushed into a wall. No toilet brush either.
For the expensive price paid they didn’t even give us a bottle of water or a biscuit. The restaurant is under refurbishment this time and they provide tea/coffee and pastries on level 3 for breakfast free. There is a limited expensive menu to order from reception to your room if you need.
The luggage storage facility is limited. When checking out many people were told there was no more room for the luggage storage and those people had to go and look for the pricey luggage storage outside. We met some people also complaining about the hotel. Will never come back to this hotel again.
Hotel near New Town, Edinburgh 2.3% of visitors choose this area
Price per night from:€194
8.8/10
Very Good
GGuest UserService was good enough and as per expectations of a big hotel brand. Nothing to complain about.
The only complaint I have is about the amenities. There was no dental kit provided in the room and when requested for, I was asked to come down to the reception to collect it rather than have housekeeping deliver to the room. There was no single use slippers either and I had to pay £5 for it which I felt was pretty excessive for a disposable pair of slippers.. I paid for it anyway since I needed it. The staff were kind about it though and could do nothing as it was hotel policy.
Hope Novotel can review its policies on the provision of these amenities.
Hotel near Edinburgh Old Town, Edinburgh 16.2% of visitors choose this area
Price per night from:€171
8.8/10
Very Good
GGuest User⭐⭐⭐⭐⭐
Stayed at Stewart by Heeton Concept for 2 days and I would absolutely love to come back in the future!
The apartment was spotless — no dust, no bed bugs, fresh clean bedsheets, and a tidy washroom. Everything was well-maintained and made for a really comfortable stay. It truly felt like a great place to relax and unwind.
The only two things I’d mention as areas for improvement: the check-out time of 10:30 AM felt a little early, and a few basic toiletry amenities like toothpaste, a toothbrush, and slippers were missing. Everything else was provided and well-stocked.
Overall a fantastic stay and highly recommended. Will definitely be returning! 😊
Hotel near New Town, Edinburgh 2.3% of visitors choose this area
Price per night from:€127
8.7/10
Very Good
GGuest UserExcellent Location, but Serious Security Lapses
I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience.
The Highlights
Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring.
Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions.
Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly.
Room Maintenance & Tech Issues
Unfortunately, the shine started to wear off once we settled into the room:
Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day.
Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception.
Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette.
A Major Security Concern
The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds.
Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols.
Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.
GGuest UserGreat location and super friendly staff. The breakfast was very basic, though I guess that’s expected for this type of hotel. On the downside, the AC was terrible—it had a mind of its own and it was impossible to get it to blow warm air.
GGuest UserOverall we liked our stay in hotel. Staff was kind, food was delicious, everything was perfect except cleanliness of bathroom could be improved.
JJoejo yuI stayed in a 6 people room with a private bathroom and shower. The room was very clean. Although I needed to make my own sheets, it wasn't a problem. The bed and sheets were very comfortable and there were no unpleasant odors. My family and I had a very pleasant stay, especially the bathroom, which was exceptionally clean.
Hotel near Edinburgh Old Town, Edinburgh 16.2% of visitors choose this area
Price per night from:€17
7.7/10
Good
GGuest UserGreat stay! The staff were really friendly and helpful. The location was perfect and close to everything. The room and bathroom were clean, and the atmosphere was very social.