Featured facilities: Sauna, Massage Room, Body Care
Great
137 reviews
9.1/10
1 night
From DKK 950
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8.7/10
Very Good
AAnonymous UserI booked a hotel to see Edinburgh Castle, but the room was on the E floor, which was very short. The streetlight pole happened to be in front of the window. Although I could face the castle, the view was very poor. The facilities are old and the faucets are splashing everywhere. Moreover, there are very few sockets, the heating is useless, and the wind blows coldly. The winter in Edinburgh is unbearable.
PPeter 佛系游客Good points: The location is perfect, city centre. Service is above average. We had the breakfasts, not buffet style but actually v good. Al carte style, not easy to over eat.walking distance to a lot of attractions and starting points of local tours.
Staff at reception were helpful and friendly. Above average.
Check in. Check out smooth.
Although my family of 4 while in UK, would book 2 rooms, recently, probably for the fun of the booking staff (definitely felt intentional) or the inadequacy of the computers, our family would be placed in 2 rooms in different floors, this time it DID NOT HAPPEN. So special thanks to W hotel for making this normal request come true.
Not good points: Although nothing wrong with artificial friendliness, however, when all our luggage was delayed by British Airway, and there was a reasonable line in check in. The reception staff maybe could cut down the chatting with the guests and focused in doing the job and checking us in quicker.
House keeping was below average, dirty glasses were not cleaned or replaced for TWO days. However this was not uncommon in UK in general.
Breakfast ordering in the restaurant, orders were missed twice but actually above average in UK.
Reminder: The hotel slippers were nice. Available on request, they would pretend the slippers were in the rooms, they would be available when requested Free.
Thanks.