4-Star Hotels in Edinburgh

The hotel and its staff were excellent. They were always willing to meet your needs. The rooms were very well designed and clean, especially the bathroom. The location was great. You can reach Princes Street in just 25 minutes on foot. The bus stop was very close to the hotel. we could even say it was directly in front of it. By bus, you can reach almost anywhere in 10 minutes. The rooms were quiet and warm.

Better than expected, bravo! I was initially quite worried because the reviews for hotels in the vicinity didn't look good. But it actually turned out to be pretty decent. It's very close to the airport, and you can get there quickly on foot!

I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand. 1) 22 February 2026 (Check-in) Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day. In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing. 2) 23 February 2026 The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response. 3) 24 February 2026 The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February). 4) 25 February 2026 In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied. I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved. The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.

The hotel was immaculate the room was lovely everything great location near the town and train station hotel reception  were lovely really helpful i definitely do recommend thankyou so much many thanks

I always have high expectations for Novotel hotels, having stayed at them in other countries before, and I've never been disappointed. My experience at the Edinburgh Novotel this time was excellent. The room was tidy and clean, and the mattress and pillows were very comfortable. The hotel offers a good range of facilities, including a swimming pool (though not large), a jacuzzi, and a sauna. The breakfast buffet was abundant, fresh, and delicious. The staff were polite and friendly. The hotel has an underground parking garage, but it's not very spacious and can only accommodate a limited number of vehicles; some spots are only suitable for smaller cars. The entrance to the parking lot isn't very obvious and has an iron gate. You need to use the intercom at the gate to contact hotel staff, and they will open it for you. If you are a member of the hotel group, you'll receive a discount on parking.

This hotel is 100% the best hotel I have ever stayed in, and it is much more cost-effective than some hotels in London and Manchester. The room is clean and tidy, with complete supporting facilities, such as stereos, microwave ovens, refrigerators, tea sets and even dishwashers. In addition, I would like to thank the staff for upgrading the room type for me for free. Let's see how big the room is. It's almost a truck that can be parked! Friends believe me, it's right to choose this hotel.

⭐⭐⭐⭐⭐ Stayed at Stewart by Heeton Concept for 2 days and I would absolutely love to come back in the future! The apartment was spotless — no dust, no bed bugs, fresh clean bedsheets, and a tidy washroom. Everything was well-maintained and made for a really comfortable stay. It truly felt like a great place to relax and unwind. The only two things I’d mention as areas for improvement: the check-out time of 10:30 AM felt a little early, and a few basic toiletry amenities like toothpaste, a toothbrush, and slippers were missing. Everything else was provided and well-stocked. Overall a fantastic stay and highly recommended. Will definitely be returning! 😊

Firstly giving a big thanks to Holiday Inn Edinburgh for the amazing stay and helping with my requesting on the early check in. The venue is accessible and is along the Airport Bus line route which is amazing. The hotel is well kept and the staff are friendly. The room and amenities are great too. Will definitely recommend and if ever going back to Edinburgh will definitelt book again.

The location is super convenient, just a few minutes' walk from the train station. You can also reach the main attractions right around the corner. The room decor was cozy, and aside from the uneven floor, everything else was pretty good. Considering it's a renovation of an old castle, it's quite decent.

The room quality is on par with a 3-star hotel in China. The hotel staff were very friendly and provided excellent service, but the room layout was quite odd and winding. The bed wasn't very big either. It's super convenient if you want to visit Calton Hill, but I wouldn't recommend it if you're primarily interested in the city center, as it's about a 20-minute walk.