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The hotel is very nice and clean. It is one of the few very comfortable hotels in the United States. I will choose to stay here again if I have the chance next time.

FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.

I've stayed at this hotel for 8 years when in town for visits, but that will change. Up to this point, Hotel Indigo has been my first pick and we have generally been happy with room accommodations - despite rooms being exceptionally high for the area with rigid cancellation policies. However, the past two visits this year have made it apparent that this hotel does not invest in keeping the most essential items in rooms updated. The mattress on the past trip was the worst I have ever encountered in any hotel. It was severely sagging to the center, noisy and had absolutely no support. The pillows and towels were past their time as well. And, speaking to other reviewers' comments, the noise from room above was noticeable until 3am due to the bare floors in rooms and being able to hear any foot traffic. I reported the mattress issue to the front desk and received ”Oh, I'll let maintenence know”. A good hotel invests in ensuring guests to have a restful, enjoyable stay, so that you want to return on your next visit. Sadly, not the case here.

I absolutely love everything about this hotel! The rooms, staff, layout, laundry/gym, and feel! They may not offer a hot breakfast in the morning, and sometimes it can seem really busy but there is a reason for that! It is a great comfortable place to stay while in Waco Texas. Rooms are always clean, comfortable, and usually quiet. I have stayed here lots of nights the past few years on business. Pets are also welcome and it doesn't smell like the musty pet smells even with that being the case! People are super friendly and I won't stay anywhere else when in Waco. They do book up very quick so if they have a room grab it!

Friendly staff. Comfy bed. First floor room with patio access to the pool. Small quaint pool well maintained. Nice shaded outdoor seating area with a grill we did not use. Walking distance to everything we wanted to do. Was looking forward to walking the river trail but didn’t make it this trip. Will return.

還可以吧長途開車中途休息。

Very clean and nice stayed here for a weekend trip to races

First time stay at a Home 2 Suites by Hilton. Location was great, close to shops and restaurants. Hotel staff excellent, clean, comfy bed, great breakfast and free laundry. I would definitely recommend this hotel - if I could give it 10 stars I would. I will be looking for more Home 2 Suites by Hilton on my next trip.