A perfect place for both business and leisure that only takes 40 minutes from Jakarta. Strategically located for Meeting, Incentive, Conference, and Exhibition purposes. 1 (One) stop family destination to the entertainment area such as Karawang Central Plaza, Technomart Mall, Festive Walk, Wonderland Adventure Waterpark, and Karawang Night Festival. Within driving distance to industrial estate, 8 minutes to KIIC, Palm Spring Golf, and 15 minutes to Suryacipta Industrial City.
"The hotel itself was good, but unfortunately we had to wait for almost 2 hours because of a Trip.com system/server issue. I had booked and fully paid for 3 rooms in one reservation, but the Mercure Hotel system only showed 1 room. As a result, my elderly parents and children had to wait for nearly 2 hours after a long flight. In the end, only 2 rooms could be checked in, and my sister had to book and pay for the third room as a walk-in, even though it had already been fully paid through Trip.com. This was very disappointing and embarrassing for me as I was hosting my family.
My family will continue their trip to Lembang and Ciwidey, Bandung. Since all of these bookings were made and fully paid in early June, I expect Trip.com to ensure that every reservation has been properly confirmed. After the serious issue at Mercure, I do not want my family to experience any more check-in problems.
Regarding the refund for the extra room payment, please process it as quickly and smoothly as possible. I have already paid in full over a month in advance, so this situation should never have happened. This experience has caused significant inconvenience and embarrassment, and I expect Trip.com to resolve it properly."