YOHO Group Hotels in Macau

We checked into the Sky Seaview King Room, and when we plugged in the kettle's base, it sparked, emitted black smoke, and blackened my finger. My family was so scared they didn't dare to plug anything else in. After communicating with the hotel, we were offered a room change and a late check-out. They moved us to a Sky Seaview Twin Room with a slightly better view but significantly smaller in size. I discussed with the front desk that there was a price difference between twin and king rooms on the platform, and I felt the late check-out was justified, especially since my family nearly got electrocuted. However, the front desk stated that both room types were the same price and they couldn't control platform pricing, suggesting we contact the platform. Their attitude also made me uncomfortable. So, I contacted the platform's customer service, requesting to be moved back to the original Sky Seaview King Room. The platform customer service informed me that Sky Seaview King Rooms were only available on lower floors, or we could switch to a triple room without a sea view. We opted for the low-floor seaview king room. There might have been a misunderstanding between the platform and the hotel, as they then moved us to a triple room. From the exploding socket to the room changes, it took over two hours of hassle. All we wanted was to rest properly, but the soundproofing was terrible; we constantly heard people talking loudly in the hallway, and even on the lowest fan setting, the air conditioner's motor was noisy. The experience was truly awful, and I won't consider staying here again.

The service was good, and the restaurant staff were all friendly and hardworking. There were too many people queuing for check-in; the self-service machine showed that my reserved room type wasn't available, so I had to queue again. The front desk staff were very polite and proactively followed up on the room cleaning status. The room was also comfortable, and the bathroom was clean. The buffet was decent, not as bad as some reviews suggested. The dinner dishes were innovatively prepared, and the breakfast offered a good selection of Chinese options, including made-to-order choices by a chef, as well as the usual Western selections. The location is also very convenient; it's easy to catch a ride from the lobby on the upper floor, and it's only a 15-minute walk to Senado Square. Overall, the experience was good, except for the 25-minute wait to check-in on a weekend.

Overall, it was comfortable, and the infinity pool was truly beautiful. Although the location isn't in the concentrated hotel area near Galaxy, it's not too far from the Jockey Club Light Rail Station. Near the Jockey Club Station, there are many great food options, including the Michelin-recognized old eatery Wing Kee. There's also a Supermarket and convenience stores; I really like that commercial area. It's perfectly fine to walk slowly (about 15-20 minutes). The hotel offers shuttle buses to Venetian and also to Macau Airport, but it takes a roundabout route. It's better to take a taxi or catch a bus from Venetian. There are also shuttle buses to Senado Square (near the Ruins of St. Paul's). The frequency isn't super high, but it's manageable if integrated into your itinerary. Walking for about 20 minutes also gets you to Broadway Macau, and crossing the pedestrian bridge leads directly to Galaxy. For those who don't mind walking, it's a good option. The hotel is a bit high-tech, with many touch-sensitive controls. However, for some reason, two out of the three rooms we booked had TVs that stopped working midway through our stay. We called IT to fix them, and they did get repaired, but it didn't last long. We just left them on for the sound. The two beds pushed together were very large and could comfortably sleep three people. Overall, it was quite good, and the weekday prices were also decent.