Centara Hotels in Phuket

The room view was great, and while it seemed a bit tricky to find at first, once you got the hang of it, it was quite easy. This was our second hotel, and check-in was delayed until after 3 PM. Communication was a bit difficult without Chinese, so we used a translation app for more complex requests. The direct beach access was a huge plus; it was a convenient 10-15 minute walk along the beach to the nearest 7-Eleven and various restaurants. Walking up the steep slope from the hotel entrance to the main road was a bit of a workout. Don't forget to take some beautiful photos when the sunset is stunning! The hotel app was very convenient for ordering food and requesting extra toiletries/towels for the room. The bed was very comfortable. The facilities are a bit old but well-maintained. The tap water from the sink was yellowish, even when wrapped in a face towel, but that's just how the tap water is in Phuket. Our child loved the diving board and used it every day for the first time. Overall, we really enjoyed it. There's also an adults-only pool on higher ground with great views, but kids aren't allowed there.

I really enjoyed my stay at the hotel. The room was comfortable with 2 double beds. The hotel has a large green area – there's a livelier zone for families with kids and a quieter zone for relaxation, so everyone can find a spot they like. The breakfasts were excellent. The only thing that stood out was the old elevators in the main building; they could really use a renovation. Overall, I recommend the hotel.

The hotel is good overall, and the staff were very friendly and helpful. However, there were a few issues during my stay. The washbasin in the room had some problems, which was a bit inconvenient. Also, the room was located far from the reception area, and I had to take a shuttle bus to get there, which made it less convenient when going back and forth. With a few improvements, this could be a great place to stay.

Facilities: If you look closely, the room shows a bit of age, but it's very clean, which I actually found quite comfortable. Cleanliness: Very clean, everything here smells great, and my pool was cleaned daily. Environment: Absolutely perfect. When I checked in, I asked the front desk to check for rooms 403, 404, or 405, as I believe these three rooms have the best views. They checked and helped me get room 404. I highly recommend this room to everyone; the view is fantastic. It's incredibly relaxing to float in the pool and look out at the sea. Plus, most of the sun loungers are on the right side of the room, offering excellent privacy. Service: All the staff provided excellent service. Most staff communicate in English without any issues, and one front desk staff member can speak Chinese.

A wonderful hotel on Karon Beach. The rooms are large and spacious, with multiple balconies and beautiful views. The bed is big and comfortable, and the kitchen is good and roomy. The staff are polite and always ready to help. There's a large swimming pool, and room cleaning is well done. The room has everything you need. The hotel staff are wonderful, kind, and responsive people. The ladies at reception are very kind, and the security guards at the entrance are always friendly; everyone is very welcoming. I highly recommend this place. It's the best hotel on Karon Beach.

This hotel was the first stop on my trip, and I arrived with high expectations, only to be thoroughly disappointed! First, I have to commend the hotel's facilities, which are new, clean, and the rooms aren't damp. However, the service attitude was terrible. From the young lady at the front desk to the restaurant staff serving breakfast and afternoon tea, everyone looked unhappy! During my three-day stay, I had breakfast twice. Each time, the staff were arrogant and rude. Breakfast was order-based, and the food came out incredibly slowly. On the first day, we waited an hour and a half for breakfast, and only two dishes arrived. We couldn't wait any longer, so we told the waiter not to bother with the remaining two dishes as we were in a hurry. The second day, there were three of us. Knowing how slow the service was, my child and I opted for desserts, and only my husband ordered a Spanish omelet. We still waited 45 minutes, and the restaurant's air conditioning was freezing. I was so angry! The restaurant wasn't even busy, so I don't understand why it took so long! Since we had to pass by this restaurant every time we left, and heard they offered continuous snacks and afternoon tea, we tried to get afternoon tea three times, but never managed to get any. The first time, a male waiter curtly said: 'Come back in five minutes!' It was 5:27 PM, and afternoon tea started at 5:30 PM. I was infuriated by his attitude; I wasn't even trying to take anything, just looking to see what was available! But there was a language barrier, so we left. It was pretty much the same every time after that. I was shocked! For such an excellent service industry in Phuket, to have such rude staff is unbelievable. On the second day, because of the long wait for breakfast, I was clearly upset. The waiter noticed and actually slammed a plate near me, seemingly as an act of defiance! I admit the hotel's accommodations are good, but I didn't feel welcome at all, which was very upsetting! I've stayed at other hotels before and never felt this way! When I checked out, I wrote my complaints in the guestbook, and I'm leaving my first negative review here too! Oh, and while the living environment was good, the LG air conditioner in the room made a huge noise when it hadn't reached the target temperature, especially noticeable in the middle of the night.