GGuest UserThe hotel grounds are expansive with excellent facilities. It's very quiet at night, and the natural environment is lovely, with small animals roaming freely. There are three swimming pools, a gym, a bar, and a kids' club. Our sea-view room was very close to the back entrance, which leads directly to the beach, and it was also convenient for taxis. Guests booking day trips need to take a shuttle to the main lobby to wait for their transport, but it's very convenient, so don't worry about the large size of the resort being an inconvenience.
If you're on a leisurely trip and don't want to wake up early, you don't need to book the hotel breakfast. There are many restaurants around; just a 5-10 minute stroll from the back entrance, and you'll find plenty of dining options.
The soundproofing is average. The hotel room doors have a small gap and are quite thin, so I could hear other guests chatting outside the door at 8 AM. I'm a heavy sleeper, so it didn't bother me much. If you're a light sleeper, you might want to request a room away from the elevators.
I saw other guests commenting that the hotel felt damp. Being an island hotel, I think some humidity is normal. However, indeed, washed clothes don't dry if you hang them inside the room; they won't dry even overnight. But if you hang them on the balcony, they dry within a morning.
Cons: [Slight flaws in the details]
1. I booked a twin room, but the two beds were pushed together. I left notes twice requesting an extra blanket and also gave a tip, but I never received one. Perhaps my English wasn't clear, or maybe the staff couldn't understand English? I eventually gave up.
2. Point #1 is a minor issue that someone with good English should be able to sort out, so it's not a big deal. However, what I found most unacceptable, and something that shouldn't happen at a Pullman hotel, occurred during check-out. There were two staff members at the front desk. An older female staff member, probably in her 40s (her name tag seemed to say PLOY), was on the phone. A gentleman then approached and politely said, ”Hello” (likely to check out). Before he could say another word, the staff member looked down, frowned, and said abruptly, ”Wait a moment, wait a moment,” in a very impatient tone. The younger staff member who was assisting me with check-out perhaps also felt the other staff member's attitude was poor, and immediately and gently added, ”Please wait a moment, sir.”
I stayed here for 6 days and encountered no less than 20 hotel employees, all of whom were smiling and proactively offered help when they saw you might need it. Therefore, I was very surprised to witness such an expression and attitude from staff at such an important position as the front desk during check-out. I hope they improve this.
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