Marriott Hotels in Phuket

Our experience at Phuket Marriott was marred by the staff’s poor handling of an issue. Trip.com sold us a package of 2 nights with half board meals for all 4 of us, which means breakfast as well as either lunch or dinner are included for  us all. The staff had doubts so had us email trip.com confirmation to check. Clearly disputing what trip.com confirmed us in writing, they asked us to pay extra for 2 guests’ meals at the end of dinner. Well, we wouldn’t pay so they sent in a manager to argue with us for 15 minutes, accusing us of going in circles and not letting us leave. We held our grounds.  The next morning, they had the decency to send another manager to apologize to us over their attitude, and ensure that we wouldn’t have to pay extra. But the story didn’t end there, as the bill for the 1st dinner we wouldn’t sign, was still included in the final bill before check out. We had to explain it again before they took the dinner amount away.  Trip.com responded in a different manner. Understanding the issue after my brief explanation through the message box, they immediately apologised, called me to ensure  we wouldn’t  have to pay extra and even gave us 200hks worth of trip coins for the inconvenience caused.

The rooms are clean and comfortable, and the hotel itself is large and beautiful with a private beach. All the staff are warm and polite, making it perfect for families with kids. You could easily spend an entire day at the hotel, and the kids could spend half the day just at the pool. I especially want to commend the hotel's various restaurants – every single one is delicious! The beachfront restaurant's BBQ is exceptional; the beef was incredibly tasty! And the lobster was also very delicious! The housekeeping staff are very thoughtful; they left fun towel art on the bed every day, which was a lovely touch. All the service staff made us feel truly at home! We will definitely be back! I hope the restaurants maintain their high standards!