Marriott Hotels in Phuket

Our experience at Phuket Marriott was marred by the staff’s poor handling of an issue. Trip.com sold us a package of 2 nights with half board meals for all 4 of us, which means breakfast as well as either lunch or dinner are included for  us all. The staff had doubts so had us email trip.com confirmation to check. Clearly disputing what trip.com confirmed us in writing, they asked us to pay extra for 2 guests’ meals at the end of dinner. Well, we wouldn’t pay so they sent in a manager to argue with us for 15 minutes, accusing us of going in circles and not letting us leave. We held our grounds.  The next morning, they had the decency to send another manager to apologize to us over their attitude, and ensure that we wouldn’t have to pay extra. But the story didn’t end there, as the bill for the 1st dinner we wouldn’t sign, was still included in the final bill before check out. We had to explain it again before they took the dinner amount away.  Trip.com responded in a different manner. Understanding the issue after my brief explanation through the message box, they immediately apologised, called me to ensure  we wouldn’t  have to pay extra and even gave us 200hks worth of trip coins for the inconvenience caused.

The facilities are excellent, with a variety of activities available from morning till night, catering to both adults and children. The staff are all incredibly friendly and always have a smile on their faces. It was my child's birthday, and I had emailed the hotel in advance; they thoughtfully provided simple decorations and a small cake, which was a lovely touch. The room was also very clean and well-equipped. You can enjoy various beach activities like wading, digging for sand, searching for marine life, and snorkeling. I heard there's an elephant sanctuary nearby, but we didn't get a chance to visit this time. We'll definitely check it out on our next stay!