Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. Services offered by taxi and shuttle at the resort ensure effortless exploration of Ito.The resort offers complimentary parking for guests who arrive with their own mode of transport. Reception services featuring luggage storage are available to cater to your requirements.Repeatedly enjoy your best-loved attire with the aid of the laundromat available at KAMENOI HOTEL IZUKOGEN. Need some relaxation? Your room features daily housekeeping to make your stay even more comfortable and enjoyable.The resort is completely smoke-free.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at resort are equipped with linen service, blackout curtains and air conditioning.At KAMENOI HOTEL IZUKOGEN, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. In select rooms, the resort offers visitors access to a refrigerator. KAMENOI HOTEL IZUKOGEN offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations.Chosen accommodation prices might include entry to the executive lounge, offering premium services amid an ambiance of refined extravagance. During your visit, indulge in a range of delightful culinary choices at resort to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the karaoke rooms.Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour. Indulge in the numerous pursuits available at KAMENOI HOTEL IZUKOGEN.Treat and spoil yourself by stopping at massage, steam room, spa and sauna for a memorable experience.
"Dear General Manager,
I am writing to express my sincere appreciation for the excellent service provided by your restaurant staff during my recent stay on 16-17 June 2026.
I originally booked a room with breakfast and dinner through Trip.com, indicating 2 adults and 1 child (age 8). Although I noticed that your hotel website offers a kids' menu, the booking platform did not have an option to select it, and I wasn't aware of this at the time of booking. I therefore assumed that the hotel would automatically provide the kids' dinner menu for my daughter.
However, when we arrived for dinner tonight, the staff informed me that we had been booked for three adult set meals, which came as quite a surprise. I immediately worried that my daughter would have nothing to eat and that we might have to go out to buy her dinner.
Fortunately, your staff member, Mr. 坂田went above and beyond to communicate internally on our behalf. With his manager's approval, he was able to arrange the kids' menu for my daughter as a special accommodation. This truly saved our evening!
I truly appreciate how professional, flexible, and helpful your team is. I fully understand that this was not the hotel's fault, yet your staff still went out of their way to resolve the issue and provide excellent service from the heart.
Please pass along my sincere thanks to Mr. Mr. 坂田and his manager. I will certainly recommend your hotel to my friends and family, and I believe the management should know about this wonderful example of your staff's dedication."