Four Points Hotels in Shanghai

I needed a hotel while visiting for medical reasons. When I searched for ”Sheraton,” this 4-star Sheraton was the first option that popped up. Upon entering the lobby, I noticed the decor was quite old, but I've stayed in older hotels before, so I was okay with that. However, there was a stuffy, damp smell due to poor ventilation. I hoped it would be better in the room, but the room had the same musty smell. I tried to accept it, but the next morning, I found a leak on the windowsill. Down in the lobby, I sat on a sofa and noticed many stains, and then I even saw an insect crawling by. At that point, I couldn't accept it anymore. Once I had completed most of my admission procedures for the hospital, I decisively changed hotels. I have no idea how this place got its 4-star rating.

Overall, my stay was excellent, and Sheraton's quality control is consistently good. The location is convenient for getting around, and the lobby is grand and spotless. Check-in and check-out were efficient, and the front desk staff were polite, professional, and quick to respond to requests. The guest room was spacious and very clean, with extremely comfortable bedding and mattress, ensuring a peaceful night's sleep. The bathroom had stable water pressure and a full set of amenities. Breakfast offered a wide variety of delicious options. The gym and pool facilities were complete and fully operational. This hotel offers great value for money and is perfect for both business trips and leisure travel. I would definitely choose this hotel again for my next visit.

I brought my two kids for a one-night stay during the holidays. Upon arriving at the lobby entrance, the hotel staff were very enthusiastic about helping us with our luggage. Then a little mishap occurred – I made a silly mistake and stalled my car. The doorman told me I could park it there temporarily to check in, but to move it to the side. However, I couldn't find my keys, and the car wouldn't start. A kind young man helped me look for them and reassured me not to be nervous. After searching for a long time, I finally realized the keys were in the luggage we had just brought in. It was a bit embarrassing but didn't spoil my mood for checking in. When checking in, I was told that the themed room wouldn't be ready so quickly as it needed cleaning. I then requested to switch to a standard room so we could check in earlier. I was told they upgraded me to a room with a small balcony, thank you! My first impression was that the room was very bright and clean. The kids practically stayed in the room all day, not even wanting to go to the pool. They weren't interested in the hotel's game room either. The pool opens at 9 AM, which is later than most hotels. Dinner was at the Chinese restaurant on the second floor. I ordered roast pigeon based on reviews, and my daughter wanted mango pomelo sago. I tried to use a group purchase voucher, but was told only one voucher could be used per order. I asked if we could sit at separate tables and use an external phone to buy it, but the waitress seemed a bit reluctant, so I said never mind and didn't order it. I felt this was not very flexible. Also, it took about 15 minutes after we sat down for them to pour water, and I had to ask for it. After asking, I still had to wait. I asked the waiter if pouring water was self-service – it was ridiculous that two waitresses were serving the very loud foreign guests next to us.... Around 7:30 AM the next day, I went to the gym for a run. There was no one there at first, but then two people came a little later. Going early when it's quiet was quite pleasant. Afterwards, I planned to go for a steam bath while waiting for the pool to open at 9 AM. After swimming, I went for breakfast. The room included breakfast until 10:30 AM. They started clearing up promptly at 10:30 AM, and the staff didn't even announce a 'last call' to guests. At 10:37 AM, when I went to get something, I actually saw the restaurant manager taking a pan-fried dumpling 🥟 directly from the pot with their bare hands to eat, RIGHT IN FRONT OF MY EYES! I specifically asked a staff member what position the woman in the black suit held, and she told me it was their manager. The chef, who was wearing a similar black uniform, was right next to her and must have seen me witness this scene. I chose not to confront them directly, but shouldn't food be tasted with utensils before being served? Eating directly with hands in front of guests in a restaurant is a bit ungraceful, especially for a star-rated hotel.

The hotel facilities are well-maintained, and they even provide bed rails for families traveling with children. The twin beds can be pushed together and are very comfortable, which is great for families with kids. Upon arrival, we received welcome fruits, and not just the usual apples and oranges, but cherries, yellow tomatoes, and grapes. It shows the hotel puts a lot of thought into their service. The only downside was that during our two-night stay, the water pressure in the bathroom was very low (it was great on the 5th floor where I stayed previously, but this time I was on the 7th floor). I informed the front desk before heading out during the day, but the water pressure didn't improve. When I showered again in the evening, it was still an issue, and it wasn't convenient to go back to the front desk for maintenance at that point. I hope the hotel thoroughly checks the water pressure on the higher floors. Overall, I'm still very satisfied, especially since we were going to Disneyland. The subway station is just a block away, and the hotel's underground parking lot was spacious with fast-charging stations, which was incredibly convenient!

The front desk service by JINX was incredibly thoughtful and professional. I'll definitely choose to stay here again next time.

We were extremely happy with the room; it's probably one of the best hotels in the area. Being a big brand, the hardware and service were guaranteed. The airport shuttle driver was very patient, constantly calling to guide us on the quickest way out of the airport. Upon check-in, the front desk lady even gave us some Disney merchandise and thoughtfully helped us book the round-trip shuttle to Disney for the next day, so we didn't have to worry about transportation at all. In the evening, we ordered a power bank, and the robot delivered it, which was very convenient. There's a laundry room and gym on the 13th floor, which is great for families as you can get all your dirty laundry done on the same day instead of bringing it home. After a day of flying, the most comfortable thing was the bed; my child fell asleep very quickly. I need to remember the mattress brand to buy the same one. The breakfast was also very rich, with everything you could ask for, I just forgot to take photos. We originally planned to see how this hotel was for our stay in Pudong and switch if we weren't satisfied, but we're absolutely delighted! The kids are happy, and the family loves it, so we're not planning to change hotels and have decided to extend our stay for another two days.

The newly opened Sheraton in Qingpu New City is fantastic, both in terms of facilities and service. They're incredibly responsive; a quick call for wine glasses or an ice bucket, and it's delivered to your room right away. Special shoutout to the front desk staff, especially one of the ladies there – her service was excellent. Highly recommend staying here; it will definitely be my first choice when I visit Qingpu again.