Marriott Hotels in Shenzhen

Slightly difficult to navigate as a first timer since the check in counter is at level 43 instead of ground floor. Otherwise all good. - Check in was easy. We arrived slightly earlier before the check in time and the front desk communicated to us that our rooms will be ready around check in time (3pm). - Upon our return, the front desk delivered all rooms and arranged for the concierge to deliver our luggage to our rooms in a timely manner. - Rooms were clean, have spectacular views, and come with an iron board and iron. Lighting comes with bright and soft options. - Great variety of breakfast. I enjoyed the drinks. Sausages and the sunny side egg were amazing. - Check out was quick and easy too. As we carried cash, we decided to pay the majority of the amount using cash. The front desk is happy to refund the change using WeChat pay or we can have the payment done by both cash and WeChat pay (e.g. X RMB cash + Y RMB WeChat pay) so no change is required. - Concierge also did a great job in loading our bags to the vehicle upon checking out from the hotel. I liked that the hotel has no nonsense upselling and purely delivers what it offers in comparison with one of the other hotels that we stayed in Shenzhen. No fuss and seamless. Fun fact: Nearby this hotel has a few drop off /pick up points for Robotaxis (not exactly in front of the lobby but walkable distance). If you're a tourist and wish to experience driverless taxis, PonyAi provides such services within this Nanshan district and you can book it via WeChat mini programmes. It is also walkable to Coastal City shopping mall where it also has a dedicated area to see drones dispatching food and beverage ******* orders to elsewhere. There is a complimentary gym at lvl 62 operated by the hotel however sauna services are operated separately.

We had a good family stay at Shenzhen Marriott Hotel Golden Bay. The hotel has a beautiful seaside location, a pleasant resort atmosphere, nice views, and many family-friendly facilities. Our child especially enjoyed the children’s activities, the pet area, and the pools. The staff were generally polite and helpful, and overall the hotel feels like a good choice for a short family getaway near the sea. However, there were two points that disappointed us. First, we were surprised to find out only after arriving at the beach that swimming was not allowed at the beach area next to the hotel. The hotel explained that this is a public beach and the decision is made by the government, which we understand. But this important information should be communicated more clearly in advance — at check-in, in the room information, or near the beach entrance. There were no clear signs or explanation beforehand. Guests choosing a seaside resort naturally expect to understand whether swimming in the sea is actually possible. The alternative public beach we were directed to was deeper, much more crowded, and unfortunately had visible trash in the water, including plastic bags and bottles. Second, one of the outdoor pools turned out to be a VIP pool. This was also not clearly explained before arrival or at check-in. We only found out after already going there with our child, which was a bit disappointing and awkward. This kind of information should be clearly shown on the hotel map, in the room, or explained by the front desk. Overall, we still had a nice stay and enjoyed many parts of the hotel, but clearer communication about beach access, swimming rules, and pool access would make the experience much better for families. For us, this was a good stay, but not quite a perfect one.