4-Star Hotels in Hanoi

The apartment was clean and tidy. It was my first time booking an apartment, so I was a bit nervous at check-in, but everything went smoothly. The location is also quite convenient, right in the city center, with plenty of restaurants and shopping malls nearby.

The hotel is in the city center. We had an excellent check-in experience. The room was small and without a window. It's a bit worn out, of course. When we checked in, we mentioned we'd be leaving early in the morning and asked for breakfast. We came down, and some people were sleeping on benches, others elsewhere. This is the first time I've seen something like this! What can I say? Of course, we didn't get breakfast to go.

My recent two-day stay at Hanoi Le Chateau Hotel & Spa was nothing short of exceptional. From the moment I arrived, the service staff demonstrated a remarkable attention to detail and genuine care that truly set this hotel apart. The breakfast offering a delicious spread of options complemented by a breathtaking city view. It was the perfect way to start the day.

We had a great stay and would definitely come back. The location is perfect, right in the heart of the Old Quarter, with many attractions and restaurants within walking distance. The staff were exceptionally friendly and helpful. The balcony in our original room was a bit misleading in our opinion, but after we mentioned it, they kindly offered us a complimentary upgrade to a room with a real balcony from the second day onwards. Excellent customer service! The included airport transfer worked perfectly. We also enjoyed the private rooftop sauna and jacuzzi (by reservation) and received vouchers for beers at the partner hotel’s sky bar, which has an amazing view. The room was very clean, modern, and had both a shower and a bathtub. Breakfast wasn’t the biggest buffet we’ve seen, but it had everything we needed, including freshly cooked eggs and delicious pho. I stayed here with my 14 year old son, and we both really enjoyed our stay. Highly recommended!

This was a last-minute decision, staying one night in the city center. I chose a slightly better option near Hoan Kiem Lake, as it was my first time visiting Vietnam. What a pleasant surprise to check in without having to stand awkwardly at the front desk! Instead, I could comfortably sit, enjoy complimentary watermelon and drinks, while the staff processed everything. A very friendly and beautiful staff member even gave us a detailed English explanation of nearby attractions like the night market and Train Street – it was truly impressive, something even five-star hotels often don't offer! The room itself was a bit standard and the facilities were a little dated, but overall it was perfectly fine. It was also very convenient for going out to eat. The hotel breakfast was quite satisfying, with both Chinese and Western options. They’d even bring pho directly to your table after you ordered, and someone would come around to pour juice. Plus, they had my favorite passion fruit! There are a few steps at the entrance, and the staff were quick to help with our luggage. No wonder so many people love coming to Vietnam for vacation!

The front desk staff speaks Chinese, which is a big plus. Compared to other hotels in the same price range, the facilities here are quite comprehensive and well-maintained. I also appreciate that rooms with balconies allow smoking. Overall, it's great value for money. I spent about a week in Hanoi, staying at various places, and this is by far the best value hotel I found. I usually don't leave reviews, but I was really comfortable here and wanted to recommend it.

The room decor is a bit dated, but it's well-maintained. The twin room felt a bit small because of the beds, and I was slightly disappointed there was no bathtub, as previous stays at this hotel always had one. This is a standard large hotel, featuring a swimming pool, gym, and spa. The buffet restaurant also meets typical large hotel standards, offering a rich variety of Western, Japanese, and Vietnamese cuisine. I've always been very satisfied.

OMG, i feel like this hotel is the best hotel I have ever stayed so far. I need to shout out to especially the staff, omg, they are so friendly and the best. They can speak proper English and very helpful. They are just one text or call away whenever you need help. My family and I stayed at this hotel for a few nights at the family room. The room is a bit smaller than I expected but it is very clean and has all the necessary things for your trip. The brekfast is nice as well. I am personally grateful to Jimmy, Tam and John for all the help. When I come back to Hanoi, this is gonna be the place I will be staying again.

The room was very spacious, the bathroom, towels, and sheets were clean. It felt luxurious! The problem I had was mainly the communication, I was told that I will receive check-in instructions on the check-in day, they ignored my messages through trip.com, ended up calling my host on whatsapp to know the exact location, and was only told to send a passport photo. I understand they must be worried about security (and it's self check-in) but this way of system does not feel very safe for guests either. We sorted it out in the end, but it didn't feel very friendly overall. I think the cleaner must only be checking the obvious places, because when I moved the table mat on the dining table, it was drenched with maybe soy sauce? I didn't mind cleaning up after, but some other guests would be pretty bothered by this. The room itself was very nice. I would recommend staying if they had a better system!

Fantastic location to explore Hanoi’s famous train street and old town and local surrounding area from fruit stores to busy streets unfortunately didn’t get pictures of the room but they were very clean and spacious. Excellent customer service when helping us with grab taxis and locating a missing item we had left in a grab! Highly recommend for their service. Easy to get a trip to ha long bay from this hotel .