Hanoi Hotels with Wifi
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Closest to downtown
Highest Rated
99+
Hotel near Hồ Hoàn Kiếm Area,Hanoi
With a stay at La Sinfonia Citadel hotel and Spa, you'll be centrally located in Hanoi, a short 8-minute walk from Hoa Lo Prison Museum and 11 minutes by foot from Temple of Literature. This spa hotel is 0.9 mi (1.4 km) from Vietnam Women's Museum and 1 mi (1.6 km) from St. Joseph's Cathedral of Hanoi.
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and barbecue grills.
Satisfy your appetite for lunch or dinner at Chestnet Restaurant, a restaurant which specializes in Fusion cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.
"The hotel's location is great, perfect for a city walk in Hanoi. It's very close to the famous Train Street, and the soundproofing is decent. However, the cleanliness is just average, partly due to the hotel's maintenance. The biggest issue is the bathtub being too high; you need a small stool to get in and out, and I was quite worried about slipping. On the other hand, the hotel service is pretty good; staff always open the door for you when you enter and exit, and they help with luggage."
Great
730 reviews
9.3/10
1 night
From €57
63
Hotel near Hồ Hoàn Kiếm Area,Hanoi
With a stay at Aviary Hanoi Hotel & Travel in Hanoi (Old Quarter), you'll be steps from Hanoi Old Town Night Market and 4 minutes by foot from Hoan Kiem Lake. This hotel is 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi and 1 mi (1.7 km) from Hanoi Opera House.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services and a 24-hour front desk.
Make yourself at home in one of the 20 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
"Edit after 5 days: really good ULTRA BUDGET hotel if you don’t mind a not so comfortable bed and possibly other creature comforts (if you’re looking for a proper hotel experience, LOOK ELSEWHERE). The outside of the hotel can be very dirty at times especially after raining but that comes with the amazing location
I thought beds are usually this uncomfortable until I stayed at other hotels. Barely good enough to sleep if you’re used to comfortable beds. Has an issue with the remote after 2 days and they simply couldn’t fix it. So if you encounter issues, you might be on your own. That’s not to say that staff isn’t helpful. You’re just getting what you pay for
Location is so perfect that I didn’t even bother with grab at all for most of Hanoi city attractions. It’s especially good on weekends when the major roads around the lake are closed for pedestrian. Receptionist was super accommodating and generous temporarily upgrading my “viewless” room which they totally don’t have to"
Very Good
480 reviews
8.6/10
1 night
From €23
67
Hotel near Hồ Hoàn Kiếm Area,Hanoi
A stay at Hanoi La Vision Hotel places you in the heart of Hanoi, within a 10-minute walk of Hanoi Old Town Night Market and Dong Xuan Market. This hotel is 0.6 mi (1 km) from Hoan Kiem Lake and 0.5 mi (0.7 km) from St. Joseph's Cathedral of Hanoi.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Take advantage of the hotel's room service (during limited hours).
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and motorcycle parking is available onsite.
Make yourself at home in one of the 18 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
"The location of the hotel is the best. Its super close to the old quarter so you can easily find good food. The problem is in terms of cleanliness. The curtains are dirty and the ac has a very dark filter probably due to dust.
I came in early so I understand why I didnt get to check in early but some Chinese tourists came in after me and they checked in immediately. I left my luggage and went around the city. I came back around 3 pm and the front desk helped me with my baggage. I thought that was really nice of them to do.
The bed was comfortable. It could get loud in the morning because its in a busy area but if you will go out anyway, thats fine. Overall, the hotel fee is cheap so you get what you pay for but the location is good and convenient for travelers. Staff members are also nice."
Very Good
593 reviews
8.3/10
1 night
From €15
99+
Hotel near Hồ Hoàn Kiếm Area,Hanoi
A stay at Aurora Central Hotel places you in the heart of Hanoi, within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. This family-friendly hotel is 0.7 mi (1.1 km) from Train Street and 0.8 mi (1.2 km) from St. Joseph's Cathedral of Hanoi.
Relax and unwind with massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at Ara Restaurent or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. A train station pick-up service is provided at no charge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 45 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
"My stay at the Aurora Central Hotel was nothing short of spectacular. From the moment I stepped into the hotel, I was greeted with genuine warmth and hospitality that truly set the tone for my entire trip to Hanoi.
While the hotel itself is beautiful, clean, and perfectly located, it is the incredible staff that makes this place unforgettable. I want to extend a massive thank you to Shen, Stella, and Jasmine, who went above and beyond to ensure I had everything I needed. Whether it was providing stellar local recommendations, assisting with arrangements, or just checking in on my day with a smile, their attentiveness and professionalism were world-class. Stella went out of the way to get a recommended Vietnamese ice coffee for me from outside the hotel, knowing I would like to try local coffee! Shen was so kind as to offer a free upgrade for my room, which is a real pleasant surprise! Further, he patiently recommended local tour options, without me asking.
The rest of the team was equally amazing—every single interaction I had with the staff was filled with kindness and a true dedication to excellent service.
If you are looking for a hotel in Hanoi that offers prime comfort combined with heartfelt, top-tier hospitality, look no further than Aurora Central Hotel. I cannot wait to return!"
Great
400 reviews
9.2/10
1 night
From €47
99+
Hotels in Yen Hoa,Hanoi
VINHOMES SERVICED APARTMENT FOR RENT We are a premium serviced apartment chain under the renowned VINHOMES brand, the ideal choice for both short vacations and long-term business trips. WHY NOT A HOTEL? Unlike the impersonal and often crowded feel of hotels, our apartments offer a warm, private, and homelike atmosphere where you can truly relax and feel at home. Top-tier amenities just steps away – restaurants, cafés, gyms, swimming pools, cinemas... all within your reach. WHY CHOOSE VINHOMES D’CAPITALE? VINHOMES is Vietnam’s leading premium apartment brand, part of the VINGROUP ecosystem – known worldwide for the electric vehicle brand VINFAST. D’Capitale boasts a prime central location in Cau Giay District – with easy access to the Korean and Chinese districts, Keangnam Landmark72, the National Convention Center, and many other key destinations. Surrounded by lush green spaces and located near a large central lake, it offers fresh, tranquil air and a peaceful environment. Spacious, fully furnished apartments ready to meet every need for a comfortable stay. FREE AMENITIES FOR GUESTS: 55" Smart TV with Netflix Premium two-way air conditioning High-speed WiFi & cable TV Private bathroom with shower & complete personal amenities Fully equipped kitchen: microwave, fridge, stovetop, spices, etc. In-unit washing machine, ironing board & drying area Complimentary coffee provided for each stay Fresh towels daily (or upon request) Free cleaning service every 2 days Free gym & pool access for stays over 30 days Luxurious Business Lounge – perfect for meeting friends or partners We’re always happy to accommodate special requests. Don’t hesitate to message us – we’ll take care of you like family!
"This stay was absolutely delightful, the apartment exceeded my expectations. The room was clean and tidy, beautifully decorated and cozy, and fully equipped, making for a very comfortable stay. The location is also super convenient, with plenty of restaurants and convenience stores nearby. The host was warm and friendly, and always responded quickly, making the entire check-in process incredibly smooth. Overall, this was a very satisfying experience, and I highly recommend it to everyone!"
Amazing
402 reviews
9.6/10
1 night
From €32
26
Hotels in Hong Ha,Hanoi
With a stay at Dreamora Serenity Hotel & Residence in Hanoi (Ba Dinh), you'll be within a 5-minute drive of Hoan Kiem Lake and West Lake. This hotel is 2 mi (3.2 km) from Hanoi Old Town Night Market and 1.6 mi (2.5 km) from Ho Chi Minh Mausoleum.
Featured amenities include express check-in, a 24-hour front desk, and an elevator.
Make yourself at home in one of the 18 air-conditioned rooms featuring refrigerators. Your memory foam bed comes with premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
"Everything was great! The only problem is that it is a little bit difficult for grab drivers to find this place, go on a bigger road (takes 1 minute) to call for a cab."
Great
29 reviews
9.2/10
1 night
From €9
99+
Hotel near Hồ Hoàn Kiếm Area,Hanoi
With a stay at La Sinfonía Majesty Hotel and Spa in Hanoi (Old Quarter), you'll be a 3-minute walk from Hoan Kiem Lake and 5 minutes by foot from Hanoi Old Town Night Market. This spa hotel is 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi and 0.7 mi (1.1 km) from Hanoi Opera House.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
"This hotel has a French flair and a super convenient location, right by Hoan Kiem Lake. We could walk to the Water Puppet Theater, Turtle Tower, and even our overnight bus pick-up point within three minutes. The service was absolutely fantastic! We accidentally left the 'Do Not Disturb' sign on when we went out and found our room hadn't been cleaned when we returned. Immediately, they arranged for water and fresh towels to be brought up and even comped our drinks at the sky bar. When they found out we were catching a late bus, they proactively offered shower facilities for us."
Great
369 reviews
9.3/10
1 night
From €51
99+
Hotels in Tay Mo,Hanoi
Located in Nam Tu Liem District, Hanoi, Masteri West Heights | Serviced Apartment Rentals Hanoi offers an exceptional stay experience for both leisure and business travelers.
Take a refreshing swim in the beautiful swimming pool, including an impressive infinity pool with stunning views. During your stay, treat yourself to relaxing moments at the on-site spa, massage area, or sun terrace. Guests can also maintain their fitness routine at the modern gym center.
The property features an on-site restaurant where you can enjoy delicious meals in a comfortable setting. In-room dining service is also available for guests who prefer to dine privately. Start your day with a fresh cup of coffee or your favorite drink at the café.
At this serviced apartment, guests also have access to BBQ facilities, landscaped gardens, a premium lounge, children’s playground, and vending machines.
The reception staff can communicate in 5 languages, including Vietnamese, ensuring convenient support for international guests. Additional services include currency exchange, luggage storage, complimentary dry cleaning, and on-site laundry service.
"The bed was incredibly comfortable, allowing me to get a great night's sleep. I requested fresh towels daily, and I completely understood and had no issue with the extra charge for this.
What truly impressed me, however, was the host's thoughtful consideration. Each time, they personally replaced the towels with freshly laundered ones. It felt like they weren't just swapping out towels, but genuinely preparing and caring for their guests. While it might seem like a small detail, that level of attentiveness and responsibility made my stay even more comfortable and satisfying.🔥"
Outstanding
50 reviews
9.8/10
1 night
From €21
99+
Hotel near Ba Dinh Square,Hanoi
With a stay at Homestay CHAT - Hanoi Heritage Hideaway in Hanoi (Ba Dinh), you'll be a short 3-minute walk from West Lake and within 3 minutes by car from Hoan Kiem Lake. This hotel is 0.9 mi (1.5 km) from Ho Chi Minh Mausoleum and 1.9 mi (3 km) from Hanoi Old Town Night Market.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator.
Make yourself at home in one of the 10 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and slippers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
"Sofabed was not really clean.There were dirt between the gaps in the bed. Maybe it's old but there were many small bugs hiding on and around the sofabed that we had to catch otherwise it was crawling over my friend who took the sofabed. It might have some in through the window, drawn to light, which wasn't closed when we entered. Main bed was good and comfortable. Other areas are clean. Honestly everything was clean and comfortable just for the sofabed. Staff are friendly and there's a nail salon just downstairs and a yummy vegetarian food right beside."
Great
203 reviews
9.2/10
1 night
From €14
65
Hotel near Hồ Hoàn Kiếm Area,Hanoi
Immerse yourself in a hotel experience that matches your vibrant and lively personality. Welcome to Tru by Hilton Hanoi Station, where we seamlessly combine comfort with a touch of fun. Situated in the heart of the city directly across from the Hanoi train station, the hotel places explorers right in the midst of the excitement. Just moments away from the lively Old Quarter, guests can explore vibrant markets, enjoy a variety of street food options and experience the electrifying nightlife. For a more tranquil retreat, Hoan Kiem Lake offers a peaceful escape from the city's hustle and bustle, while the best shopping, dining and cultural attractions in Hanoi are conveniently located nearby. Our rooms are designed for both intelligence and comfort and our breakfast options include a delightful DIY experience - don't forget to visit our pancake toppings bar. The lobby serves as your personal hangout spot, equipped with games, snacks and high-speed WiFi. At Tru by Hilton Hanoi Station, we are dedicated to ensuring that your stay is not only memorable and enjoyable but also uniquely you.
"I stayed here for a few days on a business trip to Hanoi. The hotel is located right across from Hanoi Old Railway Station, so it's quite noisy, and there's also a construction project nearby, which contributes to a lot of noise and dust outside the hotel. The interior environment and hygiene are decent, comparable to budget hotels in China. The hotel's decor is quite interesting, deliberately incorporating some train elements, and the facilities are very new, giving the impression it hasn't been open for too long. Breakfast is average, they have pho, which is enough to fill you up. Service is acceptable, with daily housekeeping. It seems the hotel hosts many tour groups, as the hallways can be quite noisy at times. Overall, I think it's pretty good, and I'd consider staying here again in the future."
Very Good
343 reviews
8.3/10
1 night
From €36
Top rated hotels in Hanoi
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Amazing
AAnonymous User1. The location is excellent, right next to Hoan Kiem Lake, making it very convenient to visit all the famous attractions.
2. The service is a major highlight; it's simply superb. They offer personalized, one-on-one service, and the front desk staff even escorts you to your room. They are very enthusiastic and have excellent English skills. There's also a male staff member who speaks Chinese.
3. The downside is that the rooms are a bit narrower compared to those in China, which seems to be a common characteristic of hotels in Hanoi's Old Quarter. Surprisingly, the two bottles of mineral water in the room were chargeable, which is something they could definitely improve.
9.5/10
Amazing
Ssarahsays____Don’t waste your time looking anywhere else in Hanoi—just book Classyc!
My husband and I travel quite frequently, and we can confidently say this was one of the best hotel experiences we’ve ever had. From start to finish, every detail felt thoughtful, warm, and genuinely exceptional.
We initially booked the Grand Suite for 3 days and 2 nights before heading off on a Ha Long Bay cruise, then returned to Classyc for the remainder of our stay. From the moment we arrived, we were welcomed with cold towels, welcome drinks, and snacks—such a refreshing and thoughtful touch after traveling.
The service throughout our stay was impeccable. The staff were incredibly kind and attentive, always going above and beyond. Arthur personally escorted us to our room and even checked in with us later that evening via message to ensure everything was perfect. We were also welcomed with chocolates in the room, which made the experience feel even more personal.
It’s the little touches that truly set this hotel apart. We received complimentary wine vouchers, spa discounts, and consistently warm, attentive service at every interaction. When we returned from Ha Long Bay, it genuinely felt like we were coming home. Walking into our new room to find a heart-shaped chocolate mousse cake and a handwritten welcome-back note from the team was such a thoughtful and memorable surprise
There was also a moment that really reflected the hotel’s integrity and commitment to guest satisfaction. We had booked a signature spa package, not realizing it wasn’t included in the 20% discount promotion. While we didn’t raise any concerns, the staff proactively followed up the next day at breakfast, apologized for the confusion, and extended the discount to us anyway. We were genuinely touched by this gesture—it spoke volumes about how much they care about their guests’ experience.
On our final day, we had some time to spare before our flight. After exploring the city, we returned to the hotel and the staff kindly offered us access to the spa facilities so we could freshen up before heading to the airport—an incredibly thoughtful and appreciated gesture. They also arranged a luxury transfer for us, complete with comfortable seats and even a massage function, which made the journey that much more enjoyable!
As we were leaving, one of the staff members surprised us with a beautiful ceramic wind chime symbolizing positive energy and good luck. It was such a meaningful and heartfelt farewell, and a perfect end to an already unforgettable stay.
A few additional highlights worth mentioning:
- A great breakfast spread with plenty of variety
- A lovely rooftop pool area to unwind
- Reno Bar downstairs, which became one of our favorite spots in Hanoi—fantastic cocktails, delicious bar snacks, a cool retro vibe, and great music. During our visit with some friends they even surprised us with a complimentary tray of shots!
Classyc is more than just a hotel—it’s an experience defined by genuine hospitality, attention to detail, and heartfelt service. We’re already looking forward to our next trip to Hanoi, just so we can stay here again!
9.2/10
Great
UunimochiI stayed for 3 nights.
The hotel is located on a quiet side street, but it was surprisingly easy to find, and I didn't get lost. The surrounding area offered many dining and cafe options. It was an attractive location with a calm atmosphere, yet you could still catch glimpses of local life.
What was particularly helpful during my stay was being able to communicate with the host via LINE. For a Japanese person, this was incredibly smooth and reassuring. They readily accommodated requests for toilet paper refills and towel changes. Furthermore, there were many instances where I felt their hospitality, such as free snacks and water service, and free-to-use washing machines and dryers (one of each). The closet was also large, so I had no trouble organizing my luggage. Above all, I felt that the quietness at this location and the price made it extremely good value for money.
However, there were a few concerns regarding hygiene and security.
First, the inside of the refrigerator was dirty and had a strong, unpleasant odor, so I ended up not using it at all. Also, there was water left in the electric kettle, presumably from the previous guest, which gave me the impression that the cleaning of the wet areas was not thorough, and that was disappointing.
Regarding security, the master card was left next to the door without a lock, which made me uneasy. For safety, I kept the master card inside my room during my stay.
Overall, it was a comfortable stay with excellent cost performance. I feel that if the cleaning and other issues were improved, I would be able to recommend it to others with more confidence.
8.4/10
Very Good
RRalfNeeded a good night of test without noise from streets.
This was possible on the 7th floor according to the employee. The room was only five meters away from the road and I think the occupancy was about 25% Maximum. And this is royal measured. The window in the bathroom didn't even close.
I asked for another room away from the road and with windows that can close. I was offered another room. Again a window that was broken, but I fixed it in a way it's closed now. Lifted up the locking system at the side of the window, but it fell down, so now the window doesn't open anymore. Small window. There's also a big window. Because of having big windows these rooms are being considered to be executive rooms. Never reared about window size influencing the level of hierarchy.
But at the other side of the window there's a wall and it's a very creepy hole you stare in. I didn't really feel executive because of that. But still I got the one night of rest I needed to normally open my eyes again. It's creepy when you're so tired that your eyes just can't open anymore. Big fat eyes the next day.
Suddenly the younger girl behind the reception approach me with an extreme humble tone of voice telling me that it's actually an executive room. I literally asked myself if they had the gutted attitude to sell me an upgrade.
Never mind, relocation is coming anyways. Hanoi is a very dusty city. I mean extremely dusty. So dusty that the damage and harm it causes to visit this place really doesn't make yhe visit feels really worthy.
Also the communism is absolutely what didn't suit me personally at all. I am socially more developed.
In general I had the impression that they employees where friendly, but it's their job. Not their job to be aggressive as I experienced once when I just asked the question what sports Vietnamese people.like the most.
But this was in check out day. And the sinistry in the laugh of the male receptionist towards the taxi driver after they pushed me into.paying more for what I ordered online completely woke me up. But it's also weird yo say that the new owner is less kayak and in the meantime trying to sell me.more nights and saying I should return.
I completely don't understand this way of handling.
Asking 30% extra for a early check in. I saw yes when booked one or two nights, but when one booked a week then I would give it for free. In my case I understand that I needed to pay more for that 3 hour earlier checking in. But my explanation was clear. I need rest and lay down in normality, instead of walking on the streets wearing me out even more. The option offered didn't have anything to do with customer focus. More customer abuse in the most possible hardcore form. And this was the second accommodation in Hanoi where this abuse happened. I only had two accommodation totally indeed. Yes that's correct fellow traveller. Horror travel horror.
Now comes the materialistic reviewing:
Beds brand new and 100% awesome and healthy.
Spotless clean and even when you refuse room cleaning it still happens. Very need to do that. Amen to the cleaner lady.
Welcome Hall is pleasant.
Shower is nice.
It's very noisy in the front of the building, but I've only seen one room and I know that women follow the extinguishers agenda from Europe and I experienced this extremely in Vietnam. It even makes me feel.Viet Numb.
But that's a good sign. 7 days left and at least I've experienced a bit what the U.S. army experienced back then.
Viet Numb for me is more like a Tour of Duty.
I see a red door and I want to paint it black.
Communists not my people.
8.4/10
Very Good
EExpat EDventuresWhat a great location in the middle of the hustle in bustle! This hotel is a family owned and operated business. We met the owners son and wife who manage the property and they are lovely people and give great recommendation. Check-in was quick and seamless. They greeted us with welcome tea and gave us a map with a thorough briefing of the best places to eat and visit. They even ran our luggage up and had someone turn the AC on before we got in our room so it would be cool upon entry. The room was cozy and the bed had a supportive mattress but I am partial to the hard beds of Asia. Breakfast was at the top in a beautiful space and they made your eggs to order. I only wish the shower door did a better job of keeping the water in. We tried to book them after our HaLong Bay cruise canceled but sadly they were fully booked. We will be back!
8.4/10
Very Good
GGuest UserRephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange.
Here’s a more polished and polite version of your message while still keeping your point clear:
Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming.
However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it.
When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm.
Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly.
The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.
8.2/10
Very Good
GGuest UserReception were very friendly and helped to book my taxis (cheaper than getting a Grab taxi). The room itself was very clean and housekeeping were attentive and cleared out bins etc everyday.
The location is also very good - near old town area and great to visit by going around the lake.
8.1/10
Very Good
GGuest UserI really liked the location of this place in how it is near a lot of food, fruit, and vegetable stands. I also liked how it is near a lot of mini stores where I can go pick up things that I need. Owner is very nice and loans me things that I needed. She is very respectful to me calling me sir. Hotel maid was very friendly to be around. I like how there was a portable convection stove for me to cook things with. I like how there were silverware, chopsticks, and dishes that I can use to eat my food with. Very good deal to use the washer where it only costs 20,000 dong for the first time and free for additional uses. I liked how it was near that big Winmart grocery store.
Hotel room was very clean. I liked how it had this small space where I can hang my clothes up to dry which was perfect because it was directly underneath the air conditioning unit of the room upstairs where it gives off the heat which dries it faster. Hotel always has a fresh clean set of towels available whenever I need it. Hotel always has toilet paper available whenever I need it.
The only thing that I didn't like was that now and then, there are spiders, where I had to kill 2 of them. I also had to deal with a big spider on my last day. I am somebody that has a fear of spiders.
I might comeback to this hotel in August, September, or beginning of next year when I comeback towards Hanoi in Vietnam and the situation fits for me.
7.9/10
Good
SSophiie/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi.
Stayed 18-20 April 2025: 3 days, 2 nights.
1/ Overbooking situation - cancellation the day before landing
My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday.
Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking...
Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven.
She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room.
At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room.
As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room.
We thought that was going to be just one off issue/misunderstanding and could start our holidays.
Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there.
2/ Cleanliness
As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax.
The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room.
You have to ask for towels if they clean your room as they will forget.
3/ Breakfast
Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet
Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more.
The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated.
To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays.
Enjoy your stay in Hanoi and in Vietnam!
PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.
Victor Metropolis Lakeside Hotel & Rooftop Bar
Hotel near Hồ Hoàn Kiếm Area, Hanoi
Price per night from:€40
7.7/10
Good
SSofda HdzI noticed almost imperceptible sweat stains on the pillow. The shampoo and shower gel bottles were almost empty. The air conditioning had a musty smell. However, the room was spacious, the bed comfortable, and the bathroom was also good. The taxi service was reasonably priced, even cheaper than Grab, but the SIM card was much more expensive than what you could buy in the city. The owner is very friendly.
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Hanoi Hotels with Wifi Information
| Total properties | 1642 |
|---|---|
| Number of reviews | 103,070 |
| Highest price | €1,272 |
| Lowest price | €16 |
| Weekday Avg. Price | €61 |
| Weekend Avg. Price | €63 |
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