5-Star Hotels in Hanoi

Don’t waste your time looking anywhere else in Hanoi—just book Classyc! My husband and I travel quite frequently, and we can confidently say this was one of the best hotel experiences we’ve ever had. From start to finish, every detail felt thoughtful, warm, and genuinely exceptional. We initially booked the Grand Suite for 3 days and 2 nights before heading off on a Ha Long Bay cruise, then returned to Classyc for the remainder of our stay. From the moment we arrived, we were welcomed with cold towels, welcome drinks, and snacks—such a refreshing and thoughtful touch after traveling. The service throughout our stay was impeccable. The staff were incredibly kind and attentive, always going above and beyond. Arthur personally escorted us to our room and even checked in with us later that evening via message to ensure everything was perfect. We were also welcomed with chocolates in the room, which made the experience feel even more personal. It’s the little touches that truly set this hotel apart. We received complimentary wine vouchers, spa discounts, and consistently warm, attentive service at every interaction. When we returned from Ha Long Bay, it genuinely felt like we were coming home. Walking into our new room to find a heart-shaped chocolate mousse cake and a handwritten welcome-back note from the team was such a thoughtful and memorable surprise There was also a moment that really reflected the hotel’s integrity and commitment to guest satisfaction. We had booked a signature spa package, not realizing it wasn’t included in the 20% discount promotion. While we didn’t raise any concerns, the staff proactively followed up the next day at breakfast, apologized for the confusion, and extended the discount to us anyway. We were genuinely touched by this gesture—it spoke volumes about how much they care about their guests’ experience. On our final day, we had some time to spare before our flight. After exploring the city, we returned to the hotel and the staff kindly offered us access to the spa facilities so we could freshen up before heading to the airport—an incredibly thoughtful and appreciated gesture. They also arranged a luxury transfer for us, complete with comfortable seats and even a massage function, which made the journey that much more enjoyable! As we were leaving, one of the staff members surprised us with a beautiful ceramic wind chime symbolizing positive energy and good luck. It was such a meaningful and heartfelt farewell, and a perfect end to an already unforgettable stay. A few additional highlights worth mentioning: - A great breakfast spread with plenty of variety - A lovely rooftop pool area to unwind - Reno Bar downstairs, which became one of our favorite spots in Hanoi—fantastic cocktails, delicious bar snacks, a cool retro vibe, and great music. During our visit with some friends they even surprised us with a complimentary tray of shots! Classyc is more than just a hotel—it’s an experience defined by genuine hospitality, attention to detail, and heartfelt service. We’re already looking forward to our next trip to Hanoi, just so we can stay here again!

I stayed at JW Marriott Hanoi and thoroughly enjoyed it. I used their breakfast, pool, and spa—all were highly satisfying. The breakfast was excellent with a great view. The hotel staff are very friendly, polite, and hardworking. I recommend it to anyone visiting for business. However, if your main purpose is exploring the city center, I would advise staying at a hotel within the city center. Other than that, the hotel offers an infrastructure that will give you a pleasant experience.

The hotel boasts an excellent location in the city center, allowing easy walking access to many of Hanoi's attractions. Opened earlier this year, it features a modern design and brand-new facilities. Their wellness center is a must-visit, with two pools. One is an outdoor rooftop pool, offering a fantastic resort-like vibe. The other, an indoor heated pool on the second basement level, is fully equipped and high-end, complete with a Jacuzzi and a meditation room. The service was attentive and enthusiastic; many of the hotel staff are young, and I felt a vibrant warmth from them. I'd like to extend a special thanks to HANNA, RACHELLE, and other staff members from the concierge team. They provided immense help during my stay, handling many things and making me feel right at home. They truly deserve recognition!

We had an excellent stay at Splendid Premium Hotel! The location is perfect—just a short walk to Hoan Kiem Lake, the Old Quarter, and many great cafés and restaurants. The staff were incredibly warm, attentive, and always ready to help. Our room was clean, comfortable, and well-maintained, and the breakfast offered a great variety of delicious options. Highly recommend this hotel for anyone visiting Hanoi, and we would definitely stay here again!

When we arrived at the hotel, we were warmly welcomed by a lady at the reception. She took the time to sit down with us and shared recommendations on places to visit and things to do in Hanoi, which was a thoughtful and pleasant start to our stay. Unfortunately, our first impression of the room quickly changed. As soon as we entered, we noticed that one of the curtain blind hooks had come loose. We brushed it off, thinking it might just be an isolated issue. However, things only got worse as we continued inspecting the room. In the bathroom, the shower head was loose and water was leaking from the connecting pipe whenever it was turned on. There were also black specks of dirt or dust inside the bathtub, making it feel unclean. The biggest concern, however, was the towel rack. It was literally half-detached from the wall and hanging at a noticeable angle. This wasn't just a maintenance issue—it was a serious safety hazard. If it had fallen on a guest, the consequences could have been severe. It's disappointing that such an obvious issue was overlooked before assigning the room to guests. Another letdown was that the handheld shower for the bathtub had been removed, leaving only the fixed shower head. It made the bathroom feel incomplete and inconvenient to use. Instead of relaxing after checking in, we found ourselves inspecting the room for faults. It honestly felt as though we were the hotel's maintenance inspectors rather than paying guests. As it was already close to midnight, we headed down to the reception to report all the issues. A male receptionist attended to us and listened to our concerns. However, the only solution initially offered was to move us to another room the following day. While we understood that it was late at night and room availability might have been limited, we felt some form of compensation was reasonable given the time we had spent dealing with these problems instead of enjoying our stay. Eventually, the hotel upgraded us to a family room. The room was much more spacious, with a separate living area, comfortable seating and a large bed, which we appreciated. However, another issue soon became apparent—the air-conditioning. Even after setting it to 16°C, the room still felt as though it was around 25°C. It was far from comfortable. In the end, I moved to sleep on the cushions in the living area because there was a ceiling fan overhead, and it was noticeably cooler there than in the bedroom. To make matters worse, the breakfast selection was rather limited. While the food was fresh, the variety was lacking and the spread felt quite basic. It leaned more towards a simple, healthy breakfast rather than the standard you would expect from a hotel that markets itself as offering a more comfortable or premium experience. What made the experience even more disappointing was that this hotel had a **5-star rating on Trip.com**, which gave us high expectations before booking. Based on the reviews and rating, we expected a well-maintained room, comfortable facilities and a pleasant stay. Instead, what we experienced was the complete opposite. The numerous maintenance issues, safety concerns, poor air-conditioning and average breakfast simply did not reflect the quality that a highly rated hotel should provide. Overall, while the staff were polite and welcoming, the poor maintenance of the rooms, lack of attention to detail and underwhelming facilities made our stay disappointing. The hotel certainly did not live up to the expectations created by its 5-star rating on Trip.com. Unless significant improvements are made, I would recommend thinking twice before booking this hotel.

Best overall value in Old Quarter – no construction noise, great breakfast and views with hospitable staff! After many hours researching 80+ five-star hotels in Hanoi, we finally chose May De Ville Lakeside for our own five-day stay and future family group tour. I visited other properties but it is well managed with a team of hospitality professionals. May De Ville Lakeside genuinely offers the best value for money we found. Why we loved it: • No construction noise or late-night parties, rare in the Old Quarter • Welcoming, multilingual staff that delivered genuine Vietnamese hospitality • Prime location, walkable but peaceful to the lake. Everything outside the front door, restaurants and shopping with a great in-house spa. • Scenic rooftop bar and a rooftop pool, perfect for relaxing before our late-night flight • Affordable spa indulgence • The buffet breakfast overlooking Hoan Kiem Lake was the best we had in a month of Asian travels with Mr. Richard readily topping up our coffee. Mrs. Hannah was most perceptive to resolve one issue but all staff are proactive to ensure a comfortable stay for all guests. Tips: * We initially booked a “Deluxe Internal Window” on first night which was suitable for short stay but moved to a Premier City View room for four nights that was great. But be careful: many of the cheaper “lead-in” rates are for rooms with only an internal window (no outside view). * Read the room features carefully before booking. Great sunset views from rooms ending in 07, 05 and 03 on west side. * Trust reviews from the booking platform you normally use and consider becoming a member for better benefits. Overall, this hotel ticks all the boxes. We would happily stay again and will return later this year with our large extended family of four generations. Only complaint was Price Match policy where we could have saved money to spend in the Rooftop Bar ;-(

The Legend Hanoi Hotel was the perfect place for our stay in Hanoi. We stay in the family connecting room which was spacious and clean. The buffet breakfast was delicious. We are most impressed with staff’s warm welcome and great hospitality. All staff members were polite, helpful and friendly. We had a memorable stay!

Victor Metropolis lakeside hotel & rooftop bar is a stunning architectural masterpiece blending mid-century modern design with sustainable luxury, offering breathtaking views of the lake and skyline. Our room was beautiful, modern and large, featuring floor-to-ceiling windows that framed the sunset perfectly. The rooftop bar served craft cocktails with locally sourced ingredients, and the terrace was the ideal spot to unwind after a day of exploring the city.The staff was exceptionally attentive, ensuring every detail was perfect. We especially loved the complimentary breakfast featuring local delicacies—a delightful start to each day.

The staff were wonderful, friendly, and always willing to help. I mentioned that we were visiting for our anniversary, and they kindly arranged complimentary room decoration, which was a very nice gesture. However, the hotel has no pool and very limited activities. The breakfast buffet also did not have many halal options. Another issue was hygiene at the buffet: I noticed some guests(Indians) touching food with their bare hands, and the staff did not intervene. The dine-in menu was also disappointing, as the food was not tasty. Overall, the service was excellent, but the facilities, food options, and buffet hygiene need improvement.

Initially as we checked in to Diamond Westlake suites our first impression was that it was more a 3 star than a 4 star. The apartment and provisions are very basic. The apartment is a bit old and feels a bit tired. However, the space is good, and the pool very nice. The breakfast was fine with enough variety for different tastes. We also ate in the restaurant on our first night. It was a bit quiet so we were a little nervous but the food was absolutely delicious. A great introduction to vietnamese food. There is also a small shop immediately below the lobby area which is very convenient. We didn't have much interaction from staff, so hard to judge the service but I guess we didn't notice a particularly welcoming effort. Despite this we enjoyed our stay. It was convenient to travel to Hanoi, about 15minutes in the taxi, also a short walk away there are shops and restaurants. Overall everything is fine, a convenient place to stay for families and if you want to stay in a quieter area away from Hanoi. No major problems, but not really a 4 star quality feel. More attention to detail in cleanliness and service would make a huge difference.