5-Star Hotels in Hanoi

Don’t waste your time looking anywhere else in Hanoi—just book Classyc! My husband and I travel quite frequently, and we can confidently say this was one of the best hotel experiences we’ve ever had. From start to finish, every detail felt thoughtful, warm, and genuinely exceptional. We initially booked the Grand Suite for 3 days and 2 nights before heading off on a Ha Long Bay cruise, then returned to Classyc for the remainder of our stay. From the moment we arrived, we were welcomed with cold towels, welcome drinks, and snacks—such a refreshing and thoughtful touch after traveling. The service throughout our stay was impeccable. The staff were incredibly kind and attentive, always going above and beyond. Arthur personally escorted us to our room and even checked in with us later that evening via message to ensure everything was perfect. We were also welcomed with chocolates in the room, which made the experience feel even more personal. It’s the little touches that truly set this hotel apart. We received complimentary wine vouchers, spa discounts, and consistently warm, attentive service at every interaction. When we returned from Ha Long Bay, it genuinely felt like we were coming home. Walking into our new room to find a heart-shaped chocolate mousse cake and a handwritten welcome-back note from the team was such a thoughtful and memorable surprise There was also a moment that really reflected the hotel’s integrity and commitment to guest satisfaction. We had booked a signature spa package, not realizing it wasn’t included in the 20% discount promotion. While we didn’t raise any concerns, the staff proactively followed up the next day at breakfast, apologized for the confusion, and extended the discount to us anyway. We were genuinely touched by this gesture—it spoke volumes about how much they care about their guests’ experience. On our final day, we had some time to spare before our flight. After exploring the city, we returned to the hotel and the staff kindly offered us access to the spa facilities so we could freshen up before heading to the airport—an incredibly thoughtful and appreciated gesture. They also arranged a luxury transfer for us, complete with comfortable seats and even a massage function, which made the journey that much more enjoyable! As we were leaving, one of the staff members surprised us with a beautiful ceramic wind chime symbolizing positive energy and good luck. It was such a meaningful and heartfelt farewell, and a perfect end to an already unforgettable stay. A few additional highlights worth mentioning: - A great breakfast spread with plenty of variety - A lovely rooftop pool area to unwind - Reno Bar downstairs, which became one of our favorite spots in Hanoi—fantastic cocktails, delicious bar snacks, a cool retro vibe, and great music. During our visit with some friends they even surprised us with a complimentary tray of shots! Classyc is more than just a hotel—it’s an experience defined by genuine hospitality, attention to detail, and heartfelt service. We’re already looking forward to our next trip to Hanoi, just so we can stay here again!

We had a wonderful stay at the JW Marriott Hotel Hanoi. The hotel was excellent overall, and what stood out the most was the friendliness and hospitality of the staff. As we are from an Indian background, we found it difficult to enjoy some of the Asian dinner options. The team went above and beyond to make us feel comfortable by specially preparing Indian breakfast items for us during our stay. This thoughtful gesture was greatly appreciated. We were also touched when the staff packed fresh mangoes for us to take on our flight. A special thank you to the Kitchen Assistant Manager, who was incredibly kind, attentive, and helpful throughout our stay. The exceptional service and genuine care shown by the team made our visit memorable. We would happily stay here again and highly recommend this hotel to anyone visiting Hanoi.

Fantastic boutique hotel in the middle of spas and near the famous church. Pizza 4P is just right behind the hotel and the night market is within walkable distance. The staff were extremely polite to me and a shout out to the manager Ms Mia and the bellboy (Sorry I forgot your name!). Did not try their sky bar as this time of the year is incredibly hot (Summer in Hanoi is no joke) but do see some upsides to it if you come in the right weather.

The hotel location is very perfect, and easy to go to anywhere in old quarter. I like stay in here cause easy to go to pub, eating place, spa, and so many shop and eateries in here. But the very important thing is cindy because she is friendly and care to us and to the people stay in here and every morning she come to breakfast area and coming to our table too in the breakfast time and asking what we need for breakfast and anything we need for breakfast and in the hotel and chit chat with us. Before we going to airport and she give us 2 gift of this coffee. All the staff in this hotel very help and friendly and room boy helps us to bring our luggage to lobby hotel. Only 1 things this hotel need to improve is the gym, cause the gym don't have many equipment for doing the gym. Everything is perfect, keep going with your service. We will come back again to this hotel when we come to hanoi again. Thanks you all staff and cindy and this hotel splendid premium hotel. 👍👍👍

The boutique hotel is conveniently located near the main attractions, although there is a lot of traffic. The deluxe room has a contemporary style with Asian touches. Our first room was close to the street, so we couldn’t sleep well because of the noise. After talking to the front desk, we were moved to a quiet room, which made the rest of our stay wonderful. I tried their massage, which was very relaxing. I totally recommend it! Overall, the staff was attentive and very friendly, always ready to help and offer recommendations.

The stay was average. The hotel was nice and new but overall the experience was mediocre. Service, public areas, room were all just so so. For a new hotel and at the price point it was a disappointment. The breakfast quality and service was below average compared to other hotels we’ve stayed at. The highlight was the wellness spa and gym which was very luxurious and spacious.

I had an amazing stay at Dolce by Wyndham Hanoi Golden Lake and it was truly one of the most unique hotel experiences I’ve ever had. From the moment I arrived, the service felt luxurious and welcoming. The complimentary macarons on arrival were a lovely touch and immediately set the tone for the stay. The hotel’s attention to detail and presentation really stood out throughout the entire experience. The room itself was incredibly spacious, modern, and comfortable, with stunning views across Hanoi. Large windows filled the room with natural light, and the overall atmosphere felt elegant and relaxing. Of course, the biggest highlight was the hotel’s signature gold-themed interior. The golden bath and even the gold toilet made the stay feel both extravagant and memorable , definitely something you don’t experience every day. Everything was beautifully designed and added to the hotel’s unique character. Another standout feature was the famous gold infinity pool. Swimming there while overlooking the city skyline was unforgettable. The rooftop atmosphere was calm and luxurious, making it the perfect place to unwind and enjoy the views. Overall, Dolce by Wyndham Hanoi Golden Lake offers a truly distinctive luxury experience with spacious rooms, exceptional views, unique golden décor, and excellent hospitality. I’d highly recommend it to anyone visiting Hanoi and looking for something memorable and different.

Rephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange. Here’s a more polished and polite version of your message while still keeping your point clear: Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming. However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it. When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm. Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly. The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.

Victor Metropolis hotel & rooftop bar is one of Top hotel in Hanoi city with wonderful service, lovely decoration - modern room, perfect location, nice rooftop bar & restaurant. BOOK IT.

The hotel is quite far from the hustle and bustle of the Old Quarter. It's an older hotel. The rooms have a strong scent of air freshener (which I didn't find pleasant). The room was spacious but very sparsely decorated and lacked coziness. You shower in a bathtub. The breakfast buffet was excellent, with a good selection of both Western and Asian options. There's a small pool on the rooftop. The receptionist was super friendly, compliments to her! There's a spa in the basement, and all massages are 30% off. We had a foot massage, which was lovely, complete with an eye mask and a warm cherry pit neck warmer.