5-Star Hotels in Changsha

On a whim, I came to Changsha and chose the top-ranked hotel on Trip.com. The service was absolutely fantastic, I really don't understand how anyone could write a negative review. The staff were so warm and attentive. The breakfast and supper options were incredibly fresh, you can tell they put a lot of thought into it. We stayed for two nights and got to enjoy different dishes each day, which was a real treat. With two kids, we spent almost all our time at the hotel. Changsha was just too hot, so we could only go out in the evenings. Coming back to the hotel for supper after exploring was great, and it was really good value for money – they even prepared three servings for both breakfast and supper for us! Suggestion: The owner should consider getting a shuttle bus. There's a bit of a distance between the metro station and the hotel, which would also make it easier for the concierge to help with luggage.

I was drawn to this B&B's design, its quiet yet central location, and the amenities it offered, so I booked it with a 'let's see' attitude. My stay far exceeded my expectations and gave me many pleasant surprises! 👍 The service here is incredibly comfortable. Since the B&B is located in an alley with stone paths that make carrying luggage difficult, their butler proactively contacts you via WeChat beforehand to arrange a shuttle service. What surprised me most was their daily three meals – different every day and delivered to your room. The dishes are exquisite and taste great! I was also happy with the complimentary travel photoshoot. I've already recommended it to friends and it will be my first choice next time I visit!

Returned for another stay, and Sunny was incredibly thoughtful, helping me with a bathtub liner in the room and even arranging a welcome display. The hotel service is excellent, and it offers great value for money, with complimentary room upgrades. The noodles at breakfast are delicious too. I'll definitely choose this hotel again next time I'm in Changsha.

The hotel has a unique charm and a strong sense of history. The service is exceptional, and the room facilities are brand new. They pay attention to all the details, like providing disposable toilet seat covers and bathtub liners for a relaxing soak. They even offer slippers and toiletries for children. There's a complimentary late-night congee and afternoon tea every day, and the breakfast sets are incredibly varied and delicious!

My recent two-night stay at The Jewel Hidden Valley was nothing short of wonderful. Nestled away from the hustle and bustle of the city, this serene and culturally rich retreat provided the perfect escape. From the moment we arrived, the warm hospitality of the staff made us feel right at home. A special mention goes to ”Julie” and ”Zhang Kai Yi” (if I remember correctly), who went above and beyond to ensure our stay was comfortable. Despite the rain, they selflessly helped us with our luggage all the way to our villa—a gesture that truly touched us. Zhang even took the time to personally walk us to the Tong Guan Kiln, which was about 8 minutes away, sharing interesting insights along the way. Their kindness and attentiveness were truly impressive. The hotel’s design and layout are stunning, blending seamlessly with the natural surroundings while maintaining a luxurious feel. Our villa was spacious, well-appointed, and immaculately clean, with high-quality amenities and toiletries that added to the comfort. Breakfast was another highlight—the spread was extensive, offering a variety of delicious options that catered to different tastes. Every dish was fresh and flavorful, making it a great start to our days. Overall, The Jewel Hidden Valley exceeded my expectations in every way. The peaceful ambiance, outstanding service, and attention to detail make it a hidden gem worth revisiting. Highly recommended for anyone seeking a quiet, culturally immersive getaway!

Highly recommend the Wellesley Hotel Changsha Meixi Lake! My stay here exceeded expectations, it was truly relaxing and rejuvenating ✨ 🔹Exceptional Butler Service: The 24-hour butler service was incredibly responsive, meticulous, and thoughtful. From guiding me through check-in to handling requests, they were proactive and enthusiastic, paying attention to every detail, which made me feel incredibly welcome. 🔹Rich and Delicious Breakfast: The semi-buffet breakfast offered a wide variety of options, blending Chinese and Western cuisine. The freshly prepared Changsha rice noodles and the semi-buffet items were authentic and fresh, satisfying my taste buds completely. 🔹Wonderful Late-Night Dessert: The surprising late-night sweet soup was delicately sweet and comforting with an excellent texture. Enjoying it late at night was particularly warming and soothing, adding a great touch to the ambiance. The hotel's environment is elegant and tranquil, and both the service and dining are impeccable. It's an excellent choice for a vacation in Changsha; I'll definitely stay here again on my next visit!

While Ctrip's perfect score is 5, honestly, my stay at Changsha W this time was far beyond a 5. I truly had a fantastic time, with not a single uncomfortable moment from start to finish. The day before check-in, the hotel proactively called me, asking precisely what time I'd arrive and if I had any additional requests they could help with. They readily agreed to everything they could accommodate. This pre-arrival communication was a huge plus, making me feel valued. Upon arrival, the concierge at the entrance was incredibly enthusiastic, guiding me and helping with my luggage very thoughtfully. At the front desk, as I was checking in alone, I needed to provide a handwritten authorization letter from my parents. This meant a slight delay in preparing the documents. I was initially just waiting somewhat bored, but the front desk attendant was excellent at conversation. She proactively chatted with me throughout, speaking in a warm and friendly tone, completely preventing the wait from becoming awkward or tedious. Her efficiency was also top-notch, without any delays or perfunctory service. It wasn't just the front desk and concierge; later, I also encountered the housekeeping aunties, who were incredibly friendly. They would greet me proactively when passing by. The staff's overall service awareness was excellent; they treated everyone with genuine sincerity, without any cold or dismissive attitudes. The first impression upon entering the room was how exceptionally clean it was. Every corner was meticulously tidied. The floors, bathroom, and soft furnishings were all spotless. There were no strange odors like stuffiness or smoke in the room. The ventilation and hygiene were absolutely impeccable, making for a reassuring and comfortable stay. The entire check-in process was a fantastic experience. From the pre-arrival communication and on-site reception to the room environment and staff attitudes, everything was flawless. I was extremely satisfied with my stay during this trip to Changsha. Next time I visit Changsha, I will definitely prioritize choosing this W hotel again! Also, I'd like to mention that Mia, Teddy, and Miss Liu were very enthusiastic towards me throughout my stay, especially Mia. I look forward to seeing you all again.

This hotel boasts excellent decor and service. From the moment I checked in, I experienced truly attentive hospitality. It's an absolute gem of a hotel! The high-altitude views are breathtaking, with the front desk located on the 39th floor and guest rooms even higher. The hotel also features charming, retro-style entrance doors. Both the hardware and software are top-notch. Breakfast is fantastic, offering a wide variety of delicious options, including freshly made 'maizi fen' noodles. The location is super convenient, very close to the city center, and there's a direct subway line to the high-speed train station. The facilities are comprehensive and well-maintained. Every staff member has a smile, and the concierge proactively assists with luggage. The location is superb – if you're visiting Changsha, this is a must-book!

The service was excellent, much better than the Westin Chongqing QAQ. However, the breakfast attendant was quite rude; when I asked a question, she responded with a dismissive 'hello.' The bed was very comfortable, but the 36th floor had a strong formaldehyde smell, so we had to urgently switch rooms in the middle of the night. I'd like to 'commend' the duty manager, a short-haired lady who was working the night shift on July 18th (26th year), for her quick response. She immediately arranged for a new room and even offered complimentary afternoon tea at the Executive Lounge. Her attitude was excellent, and the recovery was prompt, which was truly impressive. Additionally, I'd like to 'praise' Hans (pictured on the business card below). He patiently waited with our luggage while we changed rooms. We were moving for two hours, but he still waited with a smile. His service was very pleasant and much appreciated, and it definitely improved my perception of Westin's service quality.

This summer, I chose this hotel again for my trip to Changsha, having stayed here before and had a good experience! However, they've added a very thick mattress topper, so you can't feel the support of the actual mattress, and the duvet cover is stiff, making a loud noise every time you turn over. I booked an executive room for two nights. My child loves the little cakes at the lounge's afternoon tea. The main reason for the bad review is the unfriendly female staff in the lounge. What was most frustrating was that my child wanted a small cake, and we arrived a bit early. I asked if they could give my child one small cake. They said the fresh ones weren't ready. We waited for a long time, from 1 PM until 2:10 PM, and asked three times, but they just kept saying they weren't ready. Not a single staff member bothered to check the kitchen for cakes or offer a solution; they just repeated that the fresh ones weren't ready. We were the only table seated in the lounge at the time, and the staff weren't busy at all! I find it hard to believe that a Marriott five-star luxury hotel kitchen couldn't produce a single small cake for a child after waiting for over an hour! They were just sticking to the exact time. When I checked out and complained to them, the cakes immediately appeared, just as we were leaving. What's the point of offering them then, and even giving extra goodies to my child? We waited at the hotel for over an hour and asked the staff three times, only to be told the cakes weren't ready! What's the use of offering them after we've already left? We didn't choose to stay at Marriott for freebies! They just refused to bring out the small cakes until the exact time! I will never book this Marriott hotel again! The ladies who worked here before were very kind to children. Now, they even skimp on the welcome fruit!