GGuest UserThis is a classic, old-school five-star hotel that exudes a timeless elegance. While the rooms may not be as spacious as those in newer hotels, my stay was comfortable, and I would definitely return. The facilities are comprehensive, and the service is excellent. Overall, its minor flaws are easily outweighed by its many positives.
1. The lifeguard was incredibly responsible. My child stumbled slightly and swallowed some water in the children's pool, and the lifeguard immediately, without a moment's hesitation, sprinted over.
2. The young lady at the front desk who checked me in went out of her way to call and confirm details when I casually asked, 'Is this a non-smoking room, and can the twin beds be pushed together?'
3. We decided last minute to have the buffet dinner at the hotel. The manager, dressed in a suit, proactively offered discount options. Plates were cleared very promptly during the meal, and the clown server was practically worried he hadn't given the children enough balloons.
4. A new self-service laundry room has been installed on the 4th floor of the Biyun Building, featuring four washing machines and four dryers, all commercial-grade. Thumbs up!
Just three small suggestions:
1. As I booked at the last minute, the hotel's order processing was a bit slow. The front desk couldn't find my reservation during check-in. The initial receptionist was quite unhelpful; she didn't say how long I'd have to wait, just that the order was being processed, and she wouldn't even look at the hotel confirmation I proactively showed her, leaving me stranded at the front desk.
2. Many of the staff seemed unsure about the location of the laundry room and provided me with incorrect information.
3. It would be great if there was a service to return washed clothes to the room or a wash-to-dry transfer service. After all, hotels like [brand A] and [brand B] allow guests to just drop off their laundry and not worry about it, with staff delivering the clothes to the room later. Here, when I asked guest services if there was a clothes delivery service, the staff member 'educated' me by saying, 'Here, everything is self-service.' So, I set an alarm to move the laundry to the dryer after 30 minutes, and then returned two hours and two minutes later to pick up the dry clothes. (I fully understand that five-star hotels typically only offer dry cleaning services, but since they've provided new self-service facilities, perhaps the service could be upgraded to match.)
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