5-Star Hotels in Foshan

I've never left a hotel review before, but this is the first one that truly deserves me to go out of my way to share what a wonderful night I had here. Before coming, I saw a lot of shares on Xiaohongshu, and I was worried it might be an 'advertised hotel,' but it genuinely broke my stereotype. First, considering the hotel's incredibly high value for money, all the facilities, both hard and soft furnishings, far exceeded expectations. And that was just the beginning. I especially want to thank Zara, the lovely front desk staff who checked us in. I believe her service and professionalism are top-notch, comparable to the best hotels. She meticulously informed us of all the services included in our room, including the two complimentary drinks at the executive lounge. After noticing our ID wasn't from mainland China, she thoughtfully asked if we needed a travel adapter – this shows a very high level of professionalism. She also thoroughly explained how to get to our room and inquired about our needs. Every time I passed the lobby, she'd nod and smile, making me feel incredibly welcome. This hotel is worth staying at for 2 nights or more for anyone planning a staycation in Shunde.

First off, the service was excellent. From the front desk in the lobby to the staff at the entrance, and the restaurants on the first and second floors, as well as housekeeping – all the human interactions were very satisfying. Secondly, it was difficult to book a room with two 1.8-meter beds. However, it would be even better if the second bed in this room could be optimized, though I understand the room size is limited. Furthermore, the restaurant on the second floor had great taste and generous portions. The food might be a bit slow to come out, perhaps because it's freshly prepared, which actually gives you time to enjoy tea and chat. The swimming pool isn't huge, at 1.35 meters deep, but it's perfectly adequate for kids to play in.

The family came to relax during the short holiday. Many people checked into the hotel. There was no place to sit at the buffet at 6 o'clock in the evening. We booked two rooms. The front desk told us that only one room was cleaned and the next room was being cleaned. We left a phone number and waited for notification to handle it. After waiting for an hour and a half, it was still not cleaned, so we had to take another room😔. The hotel has many activities, but due to the rain, some outdoor activities had to be cancelled, and the outdoor swimming pool had to be abandoned. The room is on the fifth floor, east of the main building. There is a gym downstairs (I think so). The speakers play loud music at more than 8 o'clock in the morning, and it is impossible to sleep for a while. We went out for breakfast at 9 o'clock. The room attendant saw us and asked if we would check out. Maybe he was afraid that today's guests would wait too long. Children over 1.2 meters for breakfast need to pay 48 yuan. There are not many breakfast styles. The table is full again, and we have to wait for a seat😮💨.

As a loyal guest, I bring my kids here multiple times a year, and the facilities, ambiance, and cleanliness are consistently excellent. The staff are also proactive and enthusiastic. My whole family is very satisfied, and we've already started thinking about our next visit shortly after checking out. It would be even more perfect if we had the opportunity to upgrade our room type next time.

Had a wonderful check-in experience and I'm very satisfied. The hotel has complete facilities, a comfortable environment, and I had a extremely pleasant stay! Will definitely choose this hotel again next time.

The environment is good and the service is excellent. Little Lily made the check-in process smooth and convenient, which was very satisfying. This stay at the Sheraton Hotel was the most pleasant surprise during my trip to Guangdong. Actually, before coming here, I randomly booked a hotel on a certain app, but when I arrived, I found that the sanitation was poor, the bed sheets were not clean, and the service attitude was bad. I was in a very bad mood, so I decisively canceled the booking and then found the Sheraton. Upon arriving at the Sheraton, the front desk staff, Lily, was very friendly and enthusiastic, and even gave us some fruit. She chose a river-view room for us, and the view outside the window was excellent. (In contrast, the staff at the other hotel even tried to entice me to pay more to see some Ferris wheel, *chuckle*.) In the morning, we were able to see the sunrise, which was very delightful. The entire night's experience was a transition from hell to heaven, from feeling extremely upset to extremely happy. I am very grateful for Lily's enthusiasm. I had a wonderful stay at the Sheraton, which gave my wife and me a perfect ending to our short one-day trip in Shunde. One person's enthusiasm can change a tourist's impression of a city. Highly recommended!!! Wish you smooth work and great success!

My stay at the Hilton was absolutely perfect, with impeccable service all around! What surprised me most was that the hotel, upon learning it was my birthday, specially decorated my room beautifully and thoughtfully provided a delicious birthday cake, along with welcome fruits. From check-in, every staff member was incredibly warm and professional. They not only proactively helped with luggage but also meticulously explained local attractions and hotel facilities, always ready to assist and making me feel completely at ease. Whether it was the comfort of the room, the quality of the dining, or the overall service attitude, everything was flawless. This was truly a stay full of surprises and warmth, and I highly recommend it to anyone seeking a high-quality accommodation experience!

Passed through Foshan during the National Day holiday and stayed for one night. Since I saw it was a Holiday Inn brand, I booked two Superior King rooms. Located in the podium building, pushing open the door instantly took me back to the 4-star standards of the late 1990s. Everything was old-fashioned, and you had to step into a bathtub to take a shower. There were no modern power outlets, just a USB adapter wired behind the bedside, and the TV was also an antique style. Upon check-in, the front desk staff had an inexplicable sense of arrogance. No matter what I asked, they had a dismissive tone, which instantly ruined the experience and any goodwill. Both were male staff members. However, a male front desk agent on duty during check-out was quite nice and friendly. The hotel breakfast costs 50+ RMB per person with a pretty good variety, but it leans heavily towards Western options with limited Chinese choices—probably because they cater to quite a few foreign business travelers. Overall, the experience wasn't great, and at the very least, it doesn't live up to the Holiday Inn brand. I wouldn't really recommend staying here; for the same price point, other hotels in Foshan would likely be much better.

The location is convenient, parking is easy, and the decor and views are great. Arya was professional and enthusiastic, answering all our questions. The room was clean and odor-free, and the WiFi was strong. The reception staff on the first floor were also very service-oriented. However, the quality of a hotel shouldn't solely depend on its frontline staff. The management of Wyndham Foshan Nanhai is highly problematic and unresponsive. The lobby was hot, the elevators often lacked air conditioning, and the restaurant's hygiene was very subpar; I couldn't find a single clean sofa. There was no manager on-site to address these issues. The swimming pool, a basic hotel amenity, is outsourced and can only be described as dirty, messy, and poor. The changing rooms had grime and standing water everywhere (yes, it was shocking! 🤯), all the lockers were unusable, there were no bath towels, and it was dusty and dilapidated throughout. I initially wanted to give a bad review, but out of consideration for the enthusiastic frontline staff, I'm holding back. However, for an international chain hotel, I can only say that the management has issues and I hope they can be resolved soon.

Revisiting my review, it's still about the service. 1. Room service for meals: Tried calling and messaging on WeChat multiple times at 5:30, but got no response. Had to go down to the front desk via elevator to finally get it arranged. They said it would be an hour, and an hour later when I went to ask at the front desk, they said it had just been sent up. The front desk said the robot couldn't deliver it to the lobby (I'm guessing it simply wasn't ready yet). The meal finally arrived at 9 PM. 2. Scanning to exit with the car: My husband told me the barrier wasn't lifting, and asked the front desk to let us out. The front desk first asked if we had scanned, which I confirmed. Then the front desk insisted that if we had scanned, it would definitely lift. I wasn't the one driving, so how would I know? 🤷 In the end, the front desk stubbornly claimed we must have scanned the day before but didn't leave, and then reluctantly went to open the barrier. Miss, regardless of the reason, wouldn't it be best to just cooperate and let us out immediately? You had to insist on finding our mistake, while a long line of cars was backing up in the parking lot. Was that appropriate?