5-Star Hotels in Bentong

We stayed in this unit with a friend's family. The owner was super friendly and responded quickly to our inquiries. The 3-bedroom unit was perfect for children to play together while parents enjoyed a relaxing drink. The mall downstairs offered a great dining option, however, breakfast options are limited and can get crowded, so we recommend bringing your own.

We still rated 5 stars as our stay was great overall. Just wanted to let you know that even though the ”DO NOT DISTRUB” sign was on, my friend saw staff and the manager opening her door room. Nothing was missing. The air conditioner also couldn't be adjusted, but everything else was fine.

The hotel service was good, and the facilities were complete. The breakfast selection was limited and the taste was average. The hotel is connected to Wintown, which is very convenient. The room was spacious and very comfortable. Although the view was open, it was often foggy and unclear.

it was a nice experience, neat apartment, very nice view and ambience. the check in instructions was very clear, and got instant response from host. things to improve may be the utensils provided better be in pair instead of single, and to provide one prayer mat for muslims and qibla direction if possible. oh, i think need to do maintenance for dust mite too once in a while. thank you, nice place you have and keep up the level of cleanliness 👍🏻

Loved it! Everyone, from the front desk staff to the hot spring attendants and even the security guards, was incredibly polite and friendly. The room was super clean and comfortable, which was a huge plus. They even sent reminders for hot spring reservations, which was so thoughtful.

We had a very unpleasant experience at this hotel despite it being new. From the moment we arrived, there was a strong drainage smell in the lobby, which was already off-putting. Check-in was extremely slow and disorganized. Even though we were the only guests checking in at the time, it took more than 30 minutes just to receive our room key. When we finally entered the room, we were surprised to find that it was not the room type we had booked. We had to call reservations ourselves to seek clarification, but no proper follow-up was given. When we returned to the reception, the staff seemed unaware of the issue. After further checking, we were informed that the room we had booked was no longer available. This was very disappointing, especially since we had already paid in advance. It is unacceptable that a confirmed booking was not honored, and even more concerning that staff were instructed not to disclose the real reason. Eventually, they offered us a different themed room, but by then we were already exhausted from waiting and dealing with the situation. We accepted it just to move on, but the experience completely ruined what was meant to be a birthday surprise for our daughter, for which we had specifically paid extra. To make matters worse, the bathroom had a strong drainage smell that was very difficult to tolerate. Although the room itself was clean, the odor made the stay uncomfortable, and we were simply waiting to check out. Facilities were generally okay, and the buffet breakfast had a good variety. However, the food was quite tasteless. Overall, this was a very disappointing stay,

The environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.

The unit itself is quite good – spacious with a nice renovation, and the amenities are generally sufficient. The location is also convenient with many shoplots nearby, including restaurants and convenience stores. However, the check-in arrangement could be much better. I had asked for the check-in details earlier but was informed they would only be provided at 3pm. Unfortunately, the instructions were only sent around 3.30pm, which meant we had to wait outside with our kids after arriving on time. The children were crying as they needed to use the toilet, so it was quite a stressful start to the stay. The host later offered a 1-hour late check-out as compensation, which we appreciated. During the stay we also noticed several remote controls were not working, likely due to missing or drained batteries. Overall the unit is decent, but better communication and basic maintenance would improve the guest experience.

The room was ok, but overall cleanliness was not good. There were many cigarette remnants and bread crumbs near the window. The service provider by the number of 0126739878 is not professional and not responsive. I was having issue of getting the key card and locating the mail box, and i try to call the number, but the operator refuse to take my call for 8 times. It was frustrating when u couldn't get the check in process done and the operator refuse to take my call. i will not book through this operator anymore

Hotel is further up so pros is nice views, cons is harder to get grab (if you don’t drive/rent vehicle). Convenient location as McDonald delivery also manage to deliver to hotel location. There is also food, Marts, laundry etc in 1 km. Saw some tourists walk down as well. Hotel has 2 toilet, small tv not able to play Netflix etc unless you have HDMI to connect your own devices. There is one bedroom without aircon as its door is sliding door (queen bed) so got to leave it open slightly to get the hallway aircon.