Bentong Hotels with Wifi

"The room was big, clean, and cool. 😄😄 There was just a strong monkey smell outside the room, not inside. I hope the hotel can put out more air fresheners. 😅😄 .. I'll definitely come again next time. ❣️"

"I was quite disappointed with my stay. When I made the booking, I specifically requested a room with a window, but I was given a room without one. The standard check-out time is 12:00 PM. At 12:02 PM, I received a call from the reception reminding me to check out. When I went down to the front desk, the first thing they did was hand me my deposit back. Honestly, it made me feel as though I was being rushed out or asked to leave, even though I was only two minutes past the check-out time. I hope the management will improve their customer service and treat guests with a little more courtesy and understanding."

"We are a family of five who booked one double room and one triple room for 2 nights. Rooms are a little cramped, especially the triple room but the rooms, towels, bedsheets and toilets were clean. There are no partitions nor shower curtains, thus after every shower, we'd have to wipe dry the toilet seats. There was an air purifier machine in the triple room which worked well to clear the air in the room as there were no windows. The hair dryer in the triple room was faulty but was quickly replaced when reported. All of us rested well during our stay. Any minor inconveniences we experienced were more than made up for by the friendly and helpful staff, especially Ms. Bee."

"Booked the Family Room, which can accommodate up to 6 guests. Our room was located in the building nearest to the link bridge to SkyAvenue, which was convenient. Overall, I would say the hotel room was average. The room looks rather dated, with visible wear and tear on the furniture. The shower water pressure was also quite weak, and the hot water was intermittent — it could suddenly turn very hot, which can be dangerous especially for young children. While the hotel is relatively near SkyAvenue, there is still quite a bit of walking involved. I had booked another room for my elderly parents, but unfortunately, their room was allocated in a different building. They had to walk across the link bridge to get to our building, which was inconvenient as they have difficulty walking. Another thing to note is that check-in is largely self-service via kiosks. The hotel staff do not check you in at the counter, and I found the kiosk system not very intuitive. This could be particularly challenging for elderly guests who may not be familiar with using such systems. Overall, the main advantage is the location and the availability of larger family rooms, but the rooms could definitely do with some upgrading. I would also recommend families travelling with elderly guests to request rooms in the same building in advance, if possible."

"The location is fantastic! There are plenty of restaurants downstairs and convenience stores within walking distance. Plus, there's ample parking around the hotel. All the attractions are just a 5-10 minute drive away. Highly recommend!"

"I hardly know where to start... This is the largest howling the world, check-in is 100% automated, the rooms quality and view vary a lot at the ferry same price, and in order to rectify any problem the queue to the reception staff may well reach 250+ people, with waiting time UP TO SEVEN HOURS! What is great there though, Are tha views from those rooms that have it (most of them don't) and vrwelcoming and professional reception and housekeeping staff. My problems were attendee very efficiently once I got hold of supervisors. What truly shocked me us total absence of in-room internet, wired or wireless, free or chargeable. Come on, it's 2026th!!!"

"I'd like to inform you that I'm quite unhappy with my experience this time 😊 I had requested a room with a nice view in advance because I traveled all the way from Perak. However, I was told that rooms with views were fully booked. When I got to Level 48, I saw that there were still several empty rooms, and some were just being cleaned around 4 PM. So I was a bit disappointed because if there were indeed rooms available, I would have been willing to wait so my long journey wasn't in vain. I hope the hotel management takes this matter more seriously."

"On our way back to Kuala Lumpur from Genting, we deliberately took a detour to stay at this chateau hotel near Colmar Tropicale, and it turned out to be the most delightful 'chill-out' spot of our trip. The location is superb, just a 5-minute walk to Colmar Tropicale, and the surrounding trails are perfect for leisurely strolls, leaving us feeling completely refreshed by the end of the day. I must particularly rave about the dining! For dinner, I initially went for a creative set menu featuring dishes similar to 'raw-marinated, cooked-marinated' style, but unfortunately, the chef was off that day. We opted for two other options instead, and they were absolutely divine – the French onion soup was so rich I wished I could have another bowl, and the fries were the crispiest I've ever had, a true delight for those who appreciate details. The post-dinner dessert and mung bean soup also defied expectations; I've had countless versions of these, but the flavors here were the most satisfying and not at all cloying. Breakfast was semi-buffet style, and I ordered so many egg dishes that I was stuffed. The Malaysian sausages seemed to be made of pure meat, which gave them a fantastic texture. I highly recommend having all three meals at the hotel; relaxing with good food and drinks is the perfect vacation. The check-in service here also felt like 'royal treatment,' with the front desk staff giving us a guided tour and explanation of the entire chateau. It was thoughtful and thorough. Although the room wasn't large, it was cozy, quiet, and had an excellent view. We were upgraded to the top floor, despite it not being a high-rise building. This place is perfect for a honeymoon or simply a few days of relaxation. I would definitely visit again."

"Overall, we really enjoyed our stay in Genting! We travelled with our 1-year-old baby, and the hotel was very family-friendly. My little one especially enjoyed the playground, which was a great place for her to play and burn some energy. The breakfast was also good, with a nice variety of choices. Overall, we had a pleasant and comfortable stay, and it was a nice experience for our little family. Would definitely consider staying here again on our next Genting trip!"

"I arrived with a lot of excitement and high expectations, but unfortunately, the overall experience towards the end was not as good as I had hoped. For the accommodation, the bathroom had an unpleasant smell, and there seemed to be some drainage issues. There were also small insects, which I believe may have been related to the cleanliness of the drainage area. The swimming pool also did not seem very clean. When I entered the pool, I noticed some white, mucus-like substance floating on the surface, which was quite unpleasant. The service experience was also disappointing. One of the female Malay staff members at the customer service counter did not seem very friendly or patient. I simply asked one more time to clarify the parking procedure after check-out — whether we only needed to provide our car plate number at the counter — but her response came across as rather impatient. There was also an inconsistency regarding the gym rules. I wanted my parents to come in and have a look while I was working out, but they were not wearing sports shoes, so the staff told them they could not enter. I completely understand and respect this safety rule. However, I noticed that there were guests inside the gym exercising on the equipment while wearing slippers. I asked the staff about this, and I was told that slippers were not allowed and that they would contact the person in charge to handle it. However, I stayed in the gym for about 45 minutes, and the guest wearing slippers eventually finished their workout and left without anyone coming to address the issue. Later, another three people also entered the gym wearing slippers. I understand that rules are necessary for safety, but they should be applied consistently to all guests. Overall, I really wanted to enjoy my stay, but these experiences unfortunately affected my impression of the property. I hope the management can take this feedback seriously and improve the cleanliness, customer service, and consistency in enforcing the facilities’ rules."